That’s one of the main reasons I started this website was because of the issues borrowers are having trying to work with their lender and avoid foreclosure or filing for bankruptcy. All though it seems like everyone has great intentions, it looks like another case of mixed signals and employees that just don’t seem to care what happens. I would say that is the biggest problem that these lenders face is just the quality of their customer service is terrible because of un caring under paid employees.
I’m asking anyone who reads this to please submit their stories in dealing with Countrywide and I will post them here. I am also going to open up a new website so everyone can join as a social community, so we can all share our stories and help each other save their home and stop foreclosure.
Moe
Founder & Homeowner Advocate
LoanSafe.org
LoanWorkout.org
951-271-6283 Phone
800-734-8819 Fax
Moe at LoanSafe.org Email
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I called the EMC Mod Squad in May – I was behind. They requested 3 payments be made on time. Payments requested ($3,550/month) were $600 a month higher than my normal payment. After 3 timely payments I would be contacted by the loan modification program and, although they couldn’t promise what the new interest rate would be, loan modifications were currently coming in around 5% and I would get a fixed rate loan. Loan modification department called me this week. No fixed rate, no change in ARM interest rate or adjustment periods. They are just tacking the late fees and past due payments to the end of the loan and raising my payments by $200 a month. After initially talking to 2 individuals at the “Mod Squad,” both of whom indicated I would end up with a fixed-rate loan, I feel I have been fraudulently induced to continue paying on the property with the expectation that if we starved for 90 days things would get better and we could keep our home. My research indicates that loan modifications DO involved changes from adjustable to fixed and changes to interest rates. What should I do? Thank you.
Hello Betty!
Unfortunately when dealing with loss mitigation and in this case “The MOD Squad”, the more you show that you can’t make payments or repayments then they will work with you. I know it’s completely frustrating but remember their job is to protect their investors before you. Sad but true.
In my experience when someone can make payments such as you did, they assume you will be able to in the future. If you were to remain late and couldn’t make payments then they probably would have modified it.
My question to you is what is your income and how much total debt do you have, including your mortgage? If your debt to income ratios are way off meaning they are above 50%.(debt compared to income) then I think I could help or advise you what to do.
Is your ARM adjusting yet?
You can reach me at 951-271-6283. If you would like to talk on the phone and I’ll see what I can do to help.
Don’t give up and fight back!
Best Regards,
Moe
FYI I have been doing some research on Countrywide and although I can’t recall the name of the company, one of their divisions is a foreclosure/REO management company. So they may literally be profiting instead of losing by letting the folks go into foreclosure. Even if there isn’t equity, they have an inside way to handle and move the properties. Interestingly they just bought the Fairway Independent Mortgage company in the small town I live in, after having their (Fairway’s) brokers push their option-ARM products down the throats of unsuspecting borrowers for the last couple of years.
Thanks for the info! All lenders have a division for REO management. They really do not profit but I’m sure there is something accounting loophole where their loss isn’t what they make it seem to be. Option ARM’s are the worst loan for anyone. The only good those loans are for is loan officers because they get paid big on them in the form of rebates.
I agree about Countrywide HOPE department. I am going through a separation and prior to that my husband took over paying the mortgage. We are two months behind. I have taken over making payments but I am short on Sept. payment. I called the HOPE department to see is there anything I could do to catch up because I need my home. I have a son and I am 5 months pregnant. The first time I called the man was so rude and just didn’t seem to care. The second time it was a different man but he was also rude. He asked me why did the mortgage get behind last June 2006. I tried to explain that my husband took over paying the bills but if they checked our records prior to June 2006 when I was making the payments our mortgage was never late. The man didn’t seem to care. He kept asking me but why and how did he get behind. I didn’t understand what answer he wanted from me. I told him that it was just too many obligations for him to handle that still was not good enough. Finally, after 30 mins of him drilling me I told him as I was in tears I will call back. I need this loan modification but I don’t understand what information they need or what they want me to say. Someone please help me.
I’m sorry to hear about your situation in regards to trying to get a loan modification with Countrywide. It’s times like these that makes me get so pissed off at them for the way they are treating people who reach out for help. There are some good people in these departments but they need to get their acts together and operate them like they would if you were applying for a loan .
I bet you get royal treatment there from Countrywide. Call me if you still nee help. I’ll see what I can do.
Sincerely,
Moe
951-271-6283
I am currently dealing with EMC, I have a 1st loan@7.75%(arm) / 2nd@12.50%. I requested both loans to be combined in one+a fixed 6%. They have yet to call me but I also recently filed bankruptcy and I clearly indicated that if they cant work with me – I may just have to keep the loss on the property! (I’ll keep you informed with the outcome)
I meant THEY (EMC) might have to keep the loss on the property!
I called EMC to see if there is a way to get my ARM to not adjust right away. I was told that I need to prioritize my expenses. I showed them that I was not overspending but there is just not enough money for us to live. I did not get the help or assurance I was hoping for. My 1st jumped from 6.3 to 9.5 and my 2nd is fixed at 10.99. From $3K to $4K although for some not a whole lot, it takes a whole lot from us, a family of 4. We can afford the $3K / month. Is there anyone who can make a recommendation?
Yeah, you go man! Drag it out till the cows come home!!!!!!!
Moe
They started the EMC Mod squad and made press releases. I was impressed. Now I am not because it’s obvious that they are not doing what they said they were going to do.
Here’s another story:
“Call the EMC Mod Squad at 877-EMC-MOD1 (877-362-6631)
The EMC Mod Squad, EMC Mortgage Corporation’s Loan Modification team, is dedicated to helping customers prevent foreclosures.
The employee Alice treated me as if I was wayyyy past due and sarcastically said Sell the house. Also said they didn’t care if I lose the house in the future because they were financially stable.
Felt like trash but respected the lady since the company don’t have values to train her any better on customer service skills. Last night I felt relief reading similar case in this page and empathize with the feeling.
Agree there is no Rip off but there is no need to trash the clients that pays your living. If that is the team that gives you guidance don’t want to deal with their repo dept. REFINANCE all of you that have issues, the company has no customer service. My toddler has better matters.”
Another One!
called emc to see if they had any special program options to help lower our monthly payments for a while because we lost a huge income and needed some time to pay off debt for like a year or so and they refused to help us in anyway.
i was so upset by their lack of customer service after i explained my situation and i have been on time with my payment for over a year and all i was needing was a little help for a short period of time.
after talking to someone for an hour and getting no where i asked them what did they want me to do go ahead and foreclose and they said no what we expect you to do is sell your home.
i can not believe a lending institution would have so little disregaurd for someones financial situation when all i want to do is keep my home i have lived in for 12 years instead of selling it or giving it back to emc.they should be required to offer programs for people who have a unexpected situation come up.
wishing i never would have gotten a mortgage with such a horrible and unfeeling company very very disappointed.
Amy
sweet home, Oregon
U.S.A.
I have been asking countrywide for help also and all that i get is please submit via fax you par stubs, income tax return and a letter why i have fallen behind, i have an ARM and my payment went up 1000 dollars i am 4 months behind and all that i get is a letter saying that the request was denied and that it seems that i can not afford the payment increase ???? daaa that is why i need a modification
Tell me about it. It’s like they gave you the darn loan in the first place and now that you need help, you don’t qualify and can’t afford the loan that they SOLD you.. Unfrickenbelieveable.
Please tell me more about this and Countrywide? So your payments went up and you can’t afford it now? Did your income go down? What cause you to be late?
Moe
yes my income went down but most important is that my paymnet went up 1000 dollars, my income went down in Nov 06 but I was still able to make my payments untill my payment went up in june 07 then I could not make the paymen, I tried contacting country wide several times back in march, but to no abail they said that I had to mised 3 payments before they could look into it, so I am still waiting for them to modify my payment?? actually I talked to them again today and they said that they would contact me in 3 to 4 weeks
They said you have to miss 3 payments? That’s absurd!
Best of luck!
(Follow up on previous entry)
…this morning I received a call from EMC and spoke to someone at the BK Dept regarding my request to modify my loan. They said they are in the process of working on the case and they will come up with a program that is suitable for my situation. I cleary stated that they have to let me know now so I can make arrangement with my lawyer to foreclose on the house if no modification can be done – I gave them a week to respond. By the way I am 5 days late for Oct. and plan to be that way until they come up with a plan. The CS said that my request is not out of reach and it is workable. My hearing with the creditors for BK is on Oct 18 – they have to respond by then! (I’ll keep you posted)
Thats great news. Nice to see you play hard ball with them. Fire with fire is sometimes the best way. I wish you the bes and please keep us posted.
Moe
(follow up on previous entry)
…I got an answer from EMC BK/MOD squad team. My 1st mortgage which is at ARM 7.75% due to change in 4yrs, was lengthen for another 4 yrs (this will give me time to get my credit back in shape for possible refi)plus intro rate for next 4yrs will be at 6.85%. The 2nd mortgage was more flexible because they know if the house forecloses they will get the most hit on the loss on their investment, they first bargained a 10% for the next 4yrs and back to 12.50% after – which I delightedly said NO. I countered by requesting 10% fixed and 7% intro for the next 4yrs…No result on the 2nd lien yet they will get back with me in a week. Bottom line is if the 2nd is able to bring it at 7% for the next 4yrs and the 1st at 6.85% my chances of surviving and still be at my house is bigger and longer preparation. I was not able to get my 2 loans combined in one but looking at the interest rates they’re offering me was as good as having both the loans combined. Again the 2nd lien investor has until the 18th of Oct before my BK hearing. I had to be tough and always was expecting for the worse – before all this began I have secured a lease agreement which I was approved for considering my credit with a rental company for a house in case things dont come in plan. The rental/lease agreement credit approval form which I also sent to EMC to let them know I am in for a battle!
AWESOME NEWS! I just posted this as a successful loan modification story on my blog. Way to go and thanks for remembering us over here.
I am in the same situation with EMC. And the MOD SQUAD is just smoke and mirrors. They have no intentions on helping the clients. I am also filing bankruptcy this week and I would like to keep my house but I have no reservations about losing it to keep my sanity. Despite how all of us got into this postion we are in it now and it requires all of us to be flexible but if the mortgate company wants all or nothing they will end up with nothing because people only make so much money and you cannot get blood from a stone.
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I’ve been a Countrywide customer for 3 years, have a credit score over 700, have no dings on my credit, never been late making any payment including my mortgage payment, and I have been trying to get help from CW to save my home and credit score and they tell me they can’t help me–even though they have announced over the radio they are helping their customers. Sounds good, but it doesn’t work. One of their representatives from their Hope Department (Workout Department) left me a message over a week ago and I’ve tried to reach her but have been unsuccessful. She never called back either. CW’s customer service system leaves much to be desired. I have been transferred, re-transferred, hung up on, put on hold over and over. Yesterday, I was finally told a message was given to this person by a “runner” and the person would call me within 30 minutes; then was told it would be within an hour. Never did hear from this person. Yesterday, I called at least 10 times. CW’s system put me on hold. After waiting 10+ minutes, it automatically hung up. I called over and over and the system did the same thing. Even used my cell phone and office phone at the same time just trying to reach someone but didn’t get any help. Yesterday, I called an Arizona rep and asked–(tried Arizona since no help in Calif.) why try to apply rules to the value of my home that you know won’t work in this market? My beginning with CW was tasteless. The rep that assisted me 3 years ago lied to me–when he plugged me into a 3 year prepayment penalty, he described it as one that would not hinder me from getting a refinance because “It is what you call a ’soft prepay’ and you don’t have to worry–I will go to bat for you.” Nine months later I tried to refinance and the rep was not around. Neither was his supervisor. I was stuck. My credit score then was 770+. He lied again when he told me that my minimum payment was $1400/mo. and it turned out at the closing, I was informed my min. payment was roughly $1800.00/mo. Calling CW’s office confirmed this payment amount. I had given up my apartment and with no place to go, I proceeded with the loan. This same CW rep. also told me that my loan would fund after the first day of Oct. to ensure a Dec. 1 payment date. When the escrow officer said my first payment was due Nov. 1, I told her that she must be mistaken. Come to find out, CW funded my loan the last week of September. Again, we called this rep’s supervisor and he said d if my loan funded at this time with another company, I would have to pay them on Nov. 1st. Because I was misinformed, I told him Countrywide ought to eat that first payment. After strained negotiating, CW did eat it. I tried several times to plead my case about the unscrupulous behavior of their rep–even asked CW to meet me half way during the 3 year “soft” prepay penalty and was told NO. I explained that I trusted their rep and didn’t realize I was being misled. Even now they won’t help.
The reason why you cannot get thru to anyone at Countrywide is that they have downsized. All the negotiator’s except for supervisors have had their voicemail’s re-routed because their foreclosure department is so backlogged. I submitted a short sale package back in July and still am getting the run-around. Only have about 36 days left until my redemption period expires. So, this crap on TV is alot of “fluff” to try and keep Countrywide looking as though they are assisting borrower’s when they really are not!!
Welcome to Countryfried Toxic Loans. Mr. Mozilo’s Original Recipe for disaster.
happening to people is a true travesty and my heart does go out to you.
Please read my new post about Countrywide. They still have not stopped their shenanigans.
Exactly, fluffy crap, disguised as help. Sick, isn’t it?
I can help you get your loan modified with them. I have done several loan modifications through them. I have no problem sharing what I know if it can help.
Sheri
contact me at:
sheri@icantdothisonmoesblog.com
I can help you with your loan modification. I have helped several through EMC. I have no problem sharing what I know if it will halp you.
You can contact me at sheri@icanttrollmoesblogforclients.com
I am trying to help a family member navigate through the Loan Modification trappings of EMC. Its refreshing to read all your comments. I hope through your experiences, I’ll be able to offer some help to adjust two OUTRAGEOUS loan. I felt the Originating Broker used predatory tactics to dupe my cousin into a 1st at 9.59% -2 year fixed with 14.00% adjustable for 35 years with a balloon final of over $185000. Our intent is to look for a MOD that will provide his family of 5 with a fixed rate they can manage. I’m working with a local HUD officer to assist us navigate the MOD world. Thanks to all for your posting. GOOD LUCK to all.
I have been dealing with the famous EMC MOD SQUAD team for more than 2 months already; all they do is playing games. They keep telling me the Loan Modification request is almost approved, that all I have to do is keep paying them until its ready. But as I will show you they are just one of the biggest scams ever. I have all my communications with them, what they have told me, their names, etc.
I am reading the post and i have a loan with emc that is an option arm that is adjusting all over the place… I tried dealing with the mod squad but never got an acceptable solution. I would like all the help I can get as I was put in a loan that only benefited the lender
Although the “MOD SQUAD” marketing sounds promising, I find it to be nothing more than just that, marketing. EMC, a Bear-Stearns organization turned me down for a refi because “I don’t make enough money”. Yet I have been making enough money to make my mort payments on time for the past 6 years. I was not looking for cash out, just some relief from the adjustment of $500 a month to ARM. I have not been late yet but coming very close to not being able to make the increased payment because the only reason that I can make it is to work 6 days a week and OT on top of that and living in poverty. Have applied to them again for a modification to at least put my payment back to the original payment for a couple of years because I was laid off from the job that I had when I was approved for the loan and although I make the same amount of money at my new job ( of 1 1/2 yrs) with commissions and OT and the company is more stable and more growth potential they are still not willing to work with me considering I have not heard from them with regard to all the required paperwork I had sent to them; paystubs, hardship letter, etc. After having spoken to one of their rude customer services reps, it sounded to me as though they would rather get the house back than have someone that is consistant in making at least the original payments. I really do not understand the logic in that considering nothing is selling in Stockton at all. So they would rather have NO PAYMENT ? I’m scared because I don’t want to lose my home and don’t know where I will go.
CW wide is full S____
sorry MOE afetr reading the blogs I just had to let it out
I used to write long blogs on sites like these about Countrywide, then I just stopped. We can all write blogs telling our stories but nothing will ever happen. “If” they ever get caught and i mean if, it will be too late for thousands of people. so why bother? Im trying to sell my house via short sale and you guessed it, same story as everyone else, no help from cw. Cant get them to answer the phone or call you back. Its all about sounding good, getting stock prices up, thats it. They are not helping people and anyone with the power to stop them will not step up and do it. Who are we? we cant do a thing about it. We can get mad, write blogs, call them every hour, try to sell our home short and a number of other things. It wont work guys and gals. Im too the point to where I would just rather tear the walls out of my house let animals live in it and move out. Let them have a beat up piece of sh&%t property that will cost more to fix and try to sell themselves when they should of accepted the short sale offer. I would rather do that than wait months to be told “no deal” I could be working on re building my credit rather than screwing with these guys. Its bad that I say that but its getting out of hand. They sit at work acting like gods ruling the world and we are there ponds. They have us by the throat and no one with the power to do something will. Wait…. people have asked to see paper work…. WOW, it doesnt take much to make a letter look good. They should really look into the company, talk to home owners, look at home onwers paper work and record homeowers conversations. It wont happen. My credit score was in the mid 700’s when I bought my house. The loan was sold to CW and three years later my credit score is in the low 600’s. they screw up your escrow by not doing escrow analysis’s right, three years later you have a negative balance and they want it back in months. They raise your payment. weather there fault or your own you will pay for it plus interest. Try to sell your house you will pay for it too. You cant win with CW, they wont let you and no one will put a stop to it. I do have faith in God and hope he will intervien. I wish all of you the best, I hope I can get away as well.
Brandon, I understand your frustation, believe me. It is sad and ridiculous at the same time, isn’t it. It makes you mad as hell and extremely depressed, especially since you’re reading everyone else with the same story.
I’m in load modification with CW and because of the stories of people on here, I’m actually AFRAID to call them — I don’t want to hear the BS.
But you know, I was watching a program yesterday about the doc who performed surgery on Dondre West — you might have heard it in the news, anyway she’s Kanye West’s (a musical artist’s) mother and she died.
In this program four other people came on to talk about how the same doctor had literally butchered them. One woman had a scar an inch wide from a tummy tuck he performed on her. She said after the surgery the stitches literally came undone and the scar was oozing pus. She never reported it. She said at one session when she was complaining about the pain, he told her he was dying.
Another patient had a botched up breast aug. and when she went to get it fixed seven years later guess what they found? A sponge he’d left in her. It had been in there for seven years. She said it was smoking and the smell was horrible. She said even the nurses were crying.
Another patient went to have excess skin removed at his location in a strip mall. She has excessive scarring all over her body, puncture holes.
The point is this. The doc. wasn’t even board certified and here is what I got from the story.
If everyone he’d ever hurt had screamed bloody murder and bitched and moaned, eventually someone who cared and mattered would have heard and that doctor would have not been allowed to practice, and this woman, Dondre West, would not have died.
So I think blogs like this are useful, and the more people who complain and voice their stories, the more our collective voices have a chance of being heard. There is strength in numbers, I believe, but more importantly, knowledge is power. We can all learn from each other.
I hope you get through this ordeal with CW and that you can come back and share you success story with us. Maybe not all of us will be able to do that, but I know for a fact that some of us will. Let’s hope you’re one in the number!
Had to send another packet to EMC because apparently they lost the first one. Impossible to fax them anything because the line is always busy. One agent that I spoke with said that “there have been alot of documents lost these days”. That’s not acceptable. Time is running out for me. All the promising news does not seem to be very promising. All I am seeing is people losing thier homes. EMC has not contacted me at all with all the information that I have sent them. I have been trying for a Loan Modification. I have never had a late payment in 6 yrs. But I am about to just let the house go back.
The help that EMC says they are providing is a line of bull. They do not help. The first thing they try to do is gouge you for all kinds of lawyer and processing fees that they apply. They do not try to provide a workable plan for you, they try to get you to commit to some type of repayment plan that takes everything you have with no way for you to get ahead or solve the real problem. Even their so called “Mod Squad” is a publicity stunt. They did that so some of the difficult people to reach would contact them so they could start their harassment of you. They will never give you the same person twice so they can always fall back on the statement of “I don’t know what info anyone else has given you”. You just go around and around with them and the problem continues. I am about ready to move out and let them have this house that they will never be able to sell. I would think they should want to try to work something out because something is better than nothing.
Had submitted an application for loan Modification on 11/30/07. Was told that I did not sign my financial doc, although I made copies of what I had sent and I did sign it. Was sent another packet to submit, sent it and agian I am told that I did not sign doc and did not send my insurance doc, which I did. When I asked to speak to a supervisor, was told that they would take down my name and submit “my complaint”. I was not submitting a complaint, I wanted to know what is being done about my application. All the rep told me was that they have recieved many inquirey’s and would have to have someone call me back within 48 hrs and “is there anything else I can help you with”. THIS IS UNACCEPTABLE AND INSANE. I HAVE BEEN TRYING FOR A MONTH !!! UNABLE TO FAX ANYTHING, UNABLE TO GET ANY ANSWERS.
Again,
It amazes me how many people are financially illiterate. Isn’t it common sense, if you make 5K a month, that you can’t afford a payment of $5100 dollars? Ronald Reagan told people to “trust, but verify”. IF more people would have just “verified”, they would have never ever been in this predicament. I have no pity for ignorant people.
After numourous calls to EMC, being transferred from one robot to another, I still know nothing about what is going on with my application. I just keep getting told that someone will call me within 24 hrs. No one does ofcoarse. I had hoped to keep my home after 7 years of on time payments, but it does not look like that will happen. Are they just waiting for me to default so that they can get the $75 late charges ? Do they really want another empty house to try and sell ? I know their busy but 3 months ??? Who do I contact about this so that I can get some answers ? Bear Stearns ?
Hi,
Give me a call and I can help you. I’ve delt with EMC regarding your same situation and I’ve made contacts at their executive office.
Take care,
Laura
I actually got a loan modification from CW. The payments were $23 higher than they were before and it will be fixed for five years! Wow, they really screwed me. Before my ARM adjusted I was paying $1800, after my ARM adjusted I was paying $2453. Now I have to pay $2476. I going to hire that Attorney Marshall E. Rosenbach. He charges $2000. His initial retainer fee is only $500. He’s in Beverly Hills, CA (310) 860-4764. He can’t promise me anything but he will make CW go through all of their loan docs to make sure there wasn’t any preditory lending. If there is I could get back $2000 for each mistake made.
We came across just about all of the above situations with countrywide. We have been trying to work with them since Nov. We had a dramatic loss of income new we were going to become behind. We were already living paycheck to paycheck, cutting back on a lot of things. We just called today, and we are back to where we were then. I’m surprised they have not done anything with out home yet, waiting each day for them to slap that sticker. We asked them from the beginning if they could lower our payments. They told us they can not do anything until we are two months behind. Called again, now they said there is nothing they can do except add the late payments to our existing pay(one that we said we can not afford now) so now instead of a $2300/month mortgage, we now have a $2700/month mortgage. Wow, that really would help us now.
I hear the same things on tv, read them in the newspapers, and get letters from them offering ways in which they could help. You call them (and when you can get in touch with them) they say, no we can not do this or that. We are now 5 months past due and they said to fax the info. again, to them, but the only thing they could probably do is add 5 months of payments over the next so many months on top of our payment we have now. Our interest rate is only fixed until Oct. right now we are at 8.65%. We talked to a couple of other banks and they said they can get us a loan with a much lower interest rate (would save at least $400mth.), but we need to get current. My husband told countrywide that and asked if there is anything they could do to work with us to show we are current so they could get rid of us. They will get their total amount with interest paid to them and it’s one less home they have on their hands (the ones they say they do not want). They said there is nothing they can do. My husband told them if we go into foreclosure, he will rip off our new siding, windows, and leave a shell. They really will lose out. The girl went quiet.
They call you in the middle of the day, while you’re at work, leave a message. When you call back you get disconnected, or get a machine and you then leave a message. One time my husband called and could not get in touch with the person who called us, so someone else took care of us (she was actually was really nice). She took all the info and said they would get back to us in 3-4 weeks. Get a letter saying we were denied, because we did not call them back. Called them to explain, they said we can not help you, you have to talk to the person that has left previous messages. We said what about the girl that took our info, they said no you need to talk to this other girl. Can not receive calls at work, asked them if they could call after a certain time. They call back the next day, in the middle of the day, AGAIN. They do not want to help.
It’s not like we are letting it go and ignoring the issue, we have been trying to offer to give them money. They will not take it because, “IT WILL NOT GO WHERE IT SHOULD GO.” I am just fed up with them. We have a little 3 year old, and have to wonder every day whether or not she will have a home to live in.
Is it possible to start a “CLASS ACTION” SUIT? If so, how do you go about doing it. It’s one thing if you are ignoring the problem, but it’s another when you are trying to work something out, but they will not work with you. Things happen! This does not seem legal, but it seem like these companies can get away with anything they want. Screw the consumers. If it wasn’t for us, they wouldn’t be in business.
Oh my God, I see myself in every blog, my issue was the Reps that took my numerous calls , processed the same update information exhausting my lunch hour since I’m in EST time zone and can never speak to my assigned mediator, Latisha Jackson?/ each week for three months faithfully and proactively asked where the modification application process was, is anything needed, No, Ms Foreman it is now in management review, don’t make a payment your account has been flagged, and recognized so nothing else legal would happen during the modification attempt. I have phone records as documentation of my attempts and of course the names of consultants that would of course mysterically would be no longer be employed there in the event worse comes to worse. Today a young lady name Kelly at extension 2944 said to me ” I would never have advised not to make your payment” My heart went to my stomach, How could they
be so cruel, at this rate we all will be living in cardboard boxes.
Annie,
I could be you and vice versa. Your story mirrors mine so well, that I don’t even need to type another word. I just left a voicemail for the negotiator’s supervisor. I am demanding they call me back. We have never spoke to our negotiator but have left NUMEROUS messages for her to call me back. WE received our modification back yesterday and we are paying more than we were before AND that does not include escrow. I was told by 4 different reps that we should NOT pay our February or March payment, and a rep today told me that both of those months have now gone against our credit – which is exactly what I didn’t want to happen. Matter of fact, if I never would have begun this modification process, both of my payments would have been on time, regardless of what I had to do to make that happen. The request for modification was solely to try and head things off before I couldn’t make a payment because things have gotten so tight for us since they jacked our rate up. I have been lied to continuously and Countrywide is ruining my life. I don’t know what to do or where to turn.
Angela,
My night mare has a twist, I received the letter of exceleration
and when I called, I was told it was due to the fact that was a different department and they have different procedures and policy adherence that’s why you were notified…Left hand not knowing what the right hand is doing, Mind you, there are legal fees assoiciated with the now due balance or else notification and I was told that making a payment since the start of the process would indicate you are able to make your payments, My sixteen year granddaughter has to work now.
The Rep was so abrupt and inatentive, I invisioned her texting some one while I’m pleading my heart out to speak with management or any mediator.
I HAVE A LOT OF PROBLEMS WITH THE WAY COUNTRYWIDE HAVE HANDLE MY
PAYMENTS.
THE LIE THE ARE RUDE AND BAD CUSTOMER SERVISE.
NO COMPASION.
I NEVER HAS BEING LATE I USED TO PAY IN ADVANSE.
IN DEC 207 THE TOLDME MY PAYMENT WAS REVESED FROM MY BANK AND THAT I HAVE ACUMULATED LATE CHARGE.
THATS WHEN MY NIGHT MARE STARTE, I CALL MY BANK WIT A RUTE SUPERVISOR ACCUSING ME OF NOT BEING RESPONSABLE.
MY BANK TOLD THE SUPERVISOR THAT IT WAS NO PAYMENT REVERSE.
I WAS VERY UPSET. SHE TOLD ME IT WILL BE FIX NEVER AFTER THAT
IT IS CONSTANTLY A NIGHT MARE THE DONT CREDIT MY DEC PAYMENT
AND HAVE ME PAING LATE CHARGE.
I HAVE SEND SEVEN LETTER NO RESPOND, I CALL EVERY DAY THEY HANG UP THE PHONE.
I NEVER GAT A LETTER OF INTENT TO FORECLOSURE FOR ONE MONTH IN DEC THEY MAKE A MISTAKE AND THE LETTER OF FORCLOSURE WAS SOME WERE IN THE LOST. I NEVER NEW INTUL I CALL AND THEY GIVE ME THREE DAYS TO PAY $2000.00 AND TOLD ME A LLETER TO FORCLOSURE
WAS MAIL FOR 14 DAY.
I EXPLAIN I WAS OUT OF US FOR A FAMILY FUNERAL THAT I NEVER GAT THE LETTER, THE TOLD ME IS NOT THEIR PROBLEM.
THAT THEY STOLEN MY MONEY, THE REFUSE TO CREDIT MY ACCOUNT.I PAY BUT I CAN NOLONGER CONTINUE LIKE THIS IS ABUSE IT. I HAVE NO MORE
MONEY TO PAY.
AND WERE IS MR ANGELO MOZIOLO?
THEY DON,T HELP THIS IS THE WORSE DEAL.THIS COMPANY AS STOLEN MY MONEY , THE DON,T RESPOND TO MY LETTERS. WITH RETURN RESIVE FROM US MAIL THEY JUST WANT TO CONTINUE HARRASING ME.
I SEND THEM PROVED OF PAYMENT THEY DONT CARE THEY JUST LIE OVER AND OVER. BUT IT IS A GOD THAT IS MY JUDGE AND I WILL NOT GIVE UP.
ANGELO MOZILO CEO OF COUNTRYWIDE SHOULD PAY FOR ALL THIS LOAN PROBLEMS AND FOR EVERYONE THAT HAVE BEING MISTREATED AND NEED HELP. IS INHUMANE WHAT THEY ARE DOING, NOTHING LAST FOR EVER THIS COMPANY WILL GET CUT.
TO MANY SAD STORIES.
I PRAY FOR ALL OF YOU, PLEASE PRAY FOR ME. TRUST IN THE LORD WITH ALL YOU,R HEART AND HE WILL HELP DON,T GIVE UP.
I need a help with my mortgage, I need a my mortgage to be modified.
I have a family of 6 and we just loss one of the biguest incom my husband and I. We want keep the propertie. we need a help.
Please send us un mortgage modification application.
Thank you.
I have been living in my home for several years years and I now have a 1,000,033. interest only loan with a 4700. monthly payment covering large taxes and homeowners insurance. Initially, I thought that I could sell the house for 1,400,000. but the market has changed. I stopped paying all of my credit cards as I don’t want to loose the house, especially with my adorable children. I DON’T EVEN ANSWER THE PHONE ANY MORE. Now I am out of money. I took my former wife back into the residence and have paid her bills, hoping she will again seek employment, as she makes good money. I now only net LESS THAN 4000. a month. I am on sleeping pills and probably average about 3 to 4 hours of sleep a night. It’s a nightmare. I have not yet called EMC. Will they now be more willing to assist people if JP Morgan owns them. I will listen to anyone who can possibly advise me before I go into a stroke mode. I WOULD LIKE TO BE ABLE TO PAY ABOUT 2000. A MONTH, AS I WOULD BE ABLE TO PLACE HOUSE ON THE MARKET BY JUNE. GOD BLESS!
EMC did not even helped me out modify my loan. I have provided all the docs they needed but no one even called me. After 6 weeks of waiting, I ‘ve contacted them and let me know that i am not qualified. I really don’t thinkt that they do help homeowners, instead this mortgage company has no respect and treated me bad.
To: Laura Mettias-Salas,
Kindly please help me to deal with EMC.
Thank you very much
My husband and I started our negotiation process in November 2007 and it is now April 2008. At first I called every day I would wait for ten minutes then get transfered at least four times after that and then eventually hung up on. I actually talked to my negotiator once, she said she needed our pay stubbs for the past four months and then she could send our information to her manager to be reviewed and to give her a call in a couple of days. I gave her a call and that was three months ago. I leave messages for her when I don’t get hung up on and she never calls back. I make sure that I call to update my information…because that seems to be their catch. “If you don’t update your information we can’t help you”….I don’t think they have any intention of helping us because we have not been late on our payments. I don’t know what to do. Our payments will eventually go up.
I’m wondering if there is 100% financing anywhere. We have good credit and the houses are priced really low now. Maybe if we could get another house for less with a 30 year fixed the payments would be less and we could say that we are going to rent our curent townhome out but really walk on the property after we aquire the other property. What do you think about that?
Hopeless,
Diamond Bar, CA.
I’m a single parent and Countrywide customer of 6 six years.
I lost my job and fell behind on my payments.
I recently accepted a job paying less money, then what I earned when I received my intial loan.
In order to prevent foreclosure, I paid the past due amounts. Excluding the late fees. (I have over $700 in late fees)
I was told by the workout/hope department that the late fees would continue to accumulate, if not paid. The option given was to increase my monthly pmt $459, over the next four months.
Now, I’m risking my utility pmts, and having to go to food banks to feed my children. In order to make the arragement.
What kind of workout/hope is that?
My wife and I had always paid early and until March 2008 we had never missed a mortgage payment. We are both employed by the same company and they recently filed bankruptcy so our savings account only went so far. Unfortunately it seems CW is very consistent! I have been dealing with them for over 4 months trying to refinance or attempt to reduce my prepayment penalty(which is governed by investors)and of course as you have all encountered it is like the twilight zone. Call after call they bully you then give you false hope while digging for information or a possible commitment from you(we need to update your information or we can’t help line). I am done tomorrow I will be contacting the attorney general, my local HUD dept. and my congress woman. I am tired they will not control my life from now on. I am also going to fax all of these letters and as many letters as I can find about these crooks to the attorney general, HUD and my congress woman then, I will fax it to CW maybe one day they will help.
OMG WHAT A NIGHTMARE WITH COUNTRYWIDE IT BEGAN LAST YEAR AFTER I BECAME VERY ILL AND MISSED MANY MONTHES OF WORK. WE WENT THROUGH OUR SAVINGS WHICJ WAS ALREADY SMALL AFTER HURRICANE KATRINIA, WHICH WAS DEVASTATING. I STARTED CALLING CW IN SEPT 2007 AND IN OCTOBER WAS TOLD I WOULD BE GIVEN A LOAN MODIFICATION AND NOT TO MAKE A PYMENT UNTIL FEB 2008. I GOT BACK ON MY FEET STARTED WORKING OVERTIME AND TRIED TO MAKE A PAYMENT 2-2008. IT WAS TAKEN OVER THE PHONE AND A CONFIRMATION NUMBER WAS GIVEN TO ME. WELL MARCH COMES AND I RECEIVE A LETTER SAYING WE ARE IN SERIOUS TROUBLE MY CREDIT IS RUNIED BECAUSE OF THE LATE PAYMENTS AND MY HOUSE IS CLOSE TO FORECLOSURE! I AM TOLD BY ANOTHER REP TO FILE WITH THE HOPE DEPT BLAH, BLAH YOU KNOW THE ROUTINE. I FAX ALL OF THE DOCUMENTS WITH MY HARDSHIP LETTER AND WAIT 30 DAYS. I CALL AT LEAST EVERY WEEK AND AM TOLD NOT TO MAKE ANOTHER PAYMENT UNTIL I HEAR FROM SOMEONE. LAST MONTH I GET A LETTER OF DENIAL NO EXPLANANTION MIND YOU. I REAPPLY AGAIN ON THE ADVISE OF ANOTHER REP, AND I CONTIMUE TO CALL EVERY DAY NOW. WHEN I SPEAK TO SOMEONE AFTER 40-50 MINUTES OF HOLDING, TRANSFERRING ME, HANGING UP ON ME ETC, I AM TOLD AGAIN DO NOT MAKE ANYMORE PAYMENTS UNTIL THE HOPE DEPT CONTACTS ME. JESUS I AM TERRIFIED THAT I AM GOING TO GET A FORECLOSURE NOTICE AND HAVE TO GIVE UP MY HOME WITH 2 CHILDREN, AND A HOUSE I HAVE LIVED IN FOR THE LAST 17 YEARS!! I CANNOT SLEEP AT NIGHT, AND I AM PHYSICALLY ILL FROM THIS AND JUST DO NOT KNOW WHAT TO DO PLEASE HELP ME SHAWN MORSE
Please provide the link or web site to your customer service or payments on-line link.
I have tried your EMCmortgage.com and can not find this information.
Thank you
Betty, I experienced something similiar to you. After speaking with a several individuals, finally I was instructed to send in quite a few documentations such as past 2 months banks statements, check stubs, past due bills, letter stating why I was dilinquent and so on, to determine if I qualified for their “program” There plan: I was to continue making my monthly payment ($1,080.00) plus anything extra “if” I could. What ever amount I was delinquent at the time they would add it to the “rearage” of my loan… Come to find out after I mailed (overnight) my package of documentations: I didn’t qualify for the program!… Single mother, 2 children, full time job, no child support, pending divorce…. Make a long story short: Sadly, I foreclosed on MY 1ST house Dec 4, 2008. I cry when I think of itand if I could get it back I would!