Comments on: Countrywide’s HOPE Department http://loanworkout.org/2007/07/countrywides-hope-department/ - Free Mortgage, Auto and Student loan Calculators by LoanWorkout.org Tue, 18 Oct 2011 02:57:27 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Daeliz Turner http://loanworkout.org/2007/07/countrywides-hope-department/#comment-15867 Daeliz Turner Tue, 28 Jul 2009 16:57:57 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-15867 Betty, I experienced something similiar to you. After speaking with a several individuals, finally I was instructed to send in quite a few documentations such as past 2 months banks statements, check stubs, past due bills, letter stating why I was dilinquent and so on, to determine if I qualified for their "program" There plan: I was to continue making my monthly payment ($1,080.00) plus anything extra "if" I could. What ever amount I was delinquent at the time they would add it to the "rearage" of my loan... Come to find out after I mailed (overnight) my package of documentations: I didn't qualify for the program!... Single mother, 2 children, full time job, no child support, pending divorce.... Make a long story short: Sadly, I foreclosed on MY 1ST house Dec 4, 2008. I cry when I think of itand if I could get it back I would! Betty, I experienced something similiar to you. After speaking with a several individuals, finally I was instructed to send in quite a few documentations such as past 2 months banks statements, check stubs, past due bills, letter stating why I was dilinquent and so on, to determine if I qualified for their “program” There plan: I was to continue making my monthly payment ($1,080.00) plus anything extra “if” I could. What ever amount I was delinquent at the time they would add it to the “rearage” of my loan… Come to find out after I mailed (overnight) my package of documentations: I didn’t qualify for the program!… Single mother, 2 children, full time job, no child support, pending divorce…. Make a long story short: Sadly, I foreclosed on MY 1ST house Dec 4, 2008. I cry when I think of itand if I could get it back I would!

]]> By: Diana L. King http://loanworkout.org/2007/07/countrywides-hope-department/#comment-195 Diana L. King Wed, 04 Jun 2008 16:25:57 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-195 Please provide the link or web site to your customer service or payments on-line link. I have tried your EMCmortgage.com and can not find this information. Thank you Please provide the link or web site to your customer service or payments on-line link.

I have tried your EMCmortgage.com and can not find this information.

Thank you

]]> By: Shawn Morse http://loanworkout.org/2007/07/countrywides-hope-department/#comment-6032 Shawn Morse Wed, 21 May 2008 18:14:40 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-6032 OMG WHAT A NIGHTMARE WITH COUNTRYWIDE IT BEGAN LAST YEAR AFTER I BECAME VERY ILL AND MISSED MANY MONTHES OF WORK. WE WENT THROUGH OUR SAVINGS WHICJ WAS ALREADY SMALL AFTER HURRICANE KATRINIA, WHICH WAS DEVASTATING. I STARTED CALLING CW IN SEPT 2007 AND IN OCTOBER WAS TOLD I WOULD BE GIVEN A LOAN MODIFICATION AND NOT TO MAKE A PYMENT UNTIL FEB 2008. I GOT BACK ON MY FEET STARTED WORKING OVERTIME AND TRIED TO MAKE A PAYMENT 2-2008. IT WAS TAKEN OVER THE PHONE AND A CONFIRMATION NUMBER WAS GIVEN TO ME. WELL MARCH COMES AND I RECEIVE A LETTER SAYING WE ARE IN SERIOUS TROUBLE MY CREDIT IS RUNIED BECAUSE OF THE LATE PAYMENTS AND MY HOUSE IS CLOSE TO FORECLOSURE! I AM TOLD BY ANOTHER REP TO FILE WITH THE HOPE DEPT BLAH, BLAH YOU KNOW THE ROUTINE. I FAX ALL OF THE DOCUMENTS WITH MY HARDSHIP LETTER AND WAIT 30 DAYS. I CALL AT LEAST EVERY WEEK AND AM TOLD NOT TO MAKE ANOTHER PAYMENT UNTIL I HEAR FROM SOMEONE. LAST MONTH I GET A LETTER OF DENIAL NO EXPLANANTION MIND YOU. I REAPPLY AGAIN ON THE ADVISE OF ANOTHER REP, AND I CONTIMUE TO CALL EVERY DAY NOW. WHEN I SPEAK TO SOMEONE AFTER 40-50 MINUTES OF HOLDING, TRANSFERRING ME, HANGING UP ON ME ETC, I AM TOLD AGAIN DO NOT MAKE ANYMORE PAYMENTS UNTIL THE HOPE DEPT CONTACTS ME. JESUS I AM TERRIFIED THAT I AM GOING TO GET A FORECLOSURE NOTICE AND HAVE TO GIVE UP MY HOME WITH 2 CHILDREN, AND A HOUSE I HAVE LIVED IN FOR THE LAST 17 YEARS!! I CANNOT SLEEP AT NIGHT, AND I AM PHYSICALLY ILL FROM THIS AND JUST DO NOT KNOW WHAT TO DO PLEASE HELP ME SHAWN MORSE OMG WHAT A NIGHTMARE WITH COUNTRYWIDE IT BEGAN LAST YEAR AFTER I BECAME VERY ILL AND MISSED MANY MONTHES OF WORK. WE WENT THROUGH OUR SAVINGS WHICJ WAS ALREADY SMALL AFTER HURRICANE KATRINIA, WHICH WAS DEVASTATING. I STARTED CALLING CW IN SEPT 2007 AND IN OCTOBER WAS TOLD I WOULD BE GIVEN A LOAN MODIFICATION AND NOT TO MAKE A PYMENT UNTIL FEB 2008. I GOT BACK ON MY FEET STARTED WORKING OVERTIME AND TRIED TO MAKE A PAYMENT 2-2008. IT WAS TAKEN OVER THE PHONE AND A CONFIRMATION NUMBER WAS GIVEN TO ME. WELL MARCH COMES AND I RECEIVE A LETTER SAYING WE ARE IN SERIOUS TROUBLE MY CREDIT IS RUNIED BECAUSE OF THE LATE PAYMENTS AND MY HOUSE IS CLOSE TO FORECLOSURE! I AM TOLD BY ANOTHER REP TO FILE WITH THE HOPE DEPT BLAH, BLAH YOU KNOW THE ROUTINE. I FAX ALL OF THE DOCUMENTS WITH MY HARDSHIP LETTER AND WAIT 30 DAYS. I CALL AT LEAST EVERY WEEK AND AM TOLD NOT TO MAKE ANOTHER PAYMENT UNTIL I HEAR FROM SOMEONE. LAST MONTH I GET A LETTER OF DENIAL NO EXPLANANTION MIND YOU. I REAPPLY AGAIN ON THE ADVISE OF ANOTHER REP, AND I CONTIMUE TO CALL EVERY DAY NOW. WHEN I SPEAK TO SOMEONE AFTER 40-50 MINUTES OF HOLDING, TRANSFERRING ME, HANGING UP ON ME ETC, I AM TOLD AGAIN DO NOT MAKE ANYMORE PAYMENTS UNTIL THE HOPE DEPT CONTACTS ME. JESUS I AM TERRIFIED THAT I AM GOING TO GET A FORECLOSURE NOTICE AND HAVE TO GIVE UP MY HOME WITH 2 CHILDREN, AND A HOUSE I HAVE LIVED IN FOR THE LAST 17 YEARS!! I CANNOT SLEEP AT NIGHT, AND I AM PHYSICALLY ILL FROM THIS AND JUST DO NOT KNOW WHAT TO DO PLEASE HELP ME SHAWN MORSE

]]> By: Federal Loan Modification » Blog Archive » Countrywide Workout Department http://loanworkout.org/2007/07/countrywides-hope-department/#comment-6031 Federal Loan Modification » Blog Archive » Countrywide Workout Department Wed, 14 May 2008 22:06:25 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-6031 [...] cite=”"> <code> <em> <i> <strike> <strong> « Countrywide’s HOPE Department Facing Foreclosure With Ameriquest [...] [...] cite=””> <code> <em> <i> <strike> <strong> « Countrywide’s HOPE Department Facing Foreclosure With Ameriquest [...]

]]> By: Kevin Kern http://loanworkout.org/2007/07/countrywides-hope-department/#comment-6030 Kevin Kern Wed, 30 Apr 2008 07:22:01 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-6030 My wife and I had always paid early and until March 2008 we had never missed a mortgage payment. We are both employed by the same company and they recently filed bankruptcy so our savings account only went so far. Unfortunately it seems CW is very consistent! I have been dealing with them for over 4 months trying to refinance or attempt to reduce my prepayment penalty(which is governed by investors)and of course as you have all encountered it is like the twilight zone. Call after call they bully you then give you false hope while digging for information or a possible commitment from you(we need to update your information or we can't help line). I am done tomorrow I will be contacting the attorney general, my local HUD dept. and my congress woman. I am tired they will not control my life from now on. I am also going to fax all of these letters and as many letters as I can find about these crooks to the attorney general, HUD and my congress woman then, I will fax it to CW maybe one day they will help. My wife and I had always paid early and until March 2008 we had never missed a mortgage payment. We are both employed by the same company and they recently filed bankruptcy so our savings account only went so far. Unfortunately it seems CW is very consistent! I have been dealing with them for over 4 months trying to refinance or attempt to reduce my prepayment penalty(which is governed by investors)and of course as you have all encountered it is like the twilight zone. Call after call they bully you then give you false hope while digging for information or a possible commitment from you(we need to update your information or we can’t help line). I am done tomorrow I will be contacting the attorney general, my local HUD dept. and my congress woman. I am tired they will not control my life from now on. I am also going to fax all of these letters and as many letters as I can find about these crooks to the attorney general, HUD and my congress woman then, I will fax it to CW maybe one day they will help.

]]> By: Roz http://loanworkout.org/2007/07/countrywides-hope-department/#comment-6029 Roz Wed, 16 Apr 2008 16:58:21 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-6029 I'm a single parent and Countrywide customer of 6 six years. I lost my job and fell behind on my payments. I recently accepted a job paying less money, then what I earned when I received my intial loan. In order to prevent foreclosure, I paid the past due amounts. Excluding the late fees. (I have over $700 in late fees) I was told by the workout/hope department that the late fees would continue to accumulate, if not paid. The option given was to increase my monthly pmt $459, over the next four months. Now, I'm risking my utility pmts, and having to go to food banks to feed my children. In order to make the arragement. What kind of workout/hope is that? I’m a single parent and Countrywide customer of 6 six years.
I lost my job and fell behind on my payments.
I recently accepted a job paying less money, then what I earned when I received my intial loan.

In order to prevent foreclosure, I paid the past due amounts. Excluding the late fees. (I have over $700 in late fees)

I was told by the workout/hope department that the late fees would continue to accumulate, if not paid. The option given was to increase my monthly pmt $459, over the next four months.

Now, I’m risking my utility pmts, and having to go to food banks to feed my children. In order to make the arragement.

What kind of workout/hope is that?

]]> By: Jamie Williams http://loanworkout.org/2007/07/countrywides-hope-department/#comment-6033 Jamie Williams Wed, 09 Apr 2008 04:05:00 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-6033 My husband and I started our negotiation process in November 2007 and it is now April 2008. At first I called every day I would wait for ten minutes then get transfered at least four times after that and then eventually hung up on. I actually talked to my negotiator once, she said she needed our pay stubbs for the past four months and then she could send our information to her manager to be reviewed and to give her a call in a couple of days. I gave her a call and that was three months ago. I leave messages for her when I don't get hung up on and she never calls back. I make sure that I call to update my information...because that seems to be their catch. "If you don't update your information we can't help you"....I don't think they have any intention of helping us because we have not been late on our payments. I don't know what to do. Our payments will eventually go up. I'm wondering if there is 100% financing anywhere. We have good credit and the houses are priced really low now. Maybe if we could get another house for less with a 30 year fixed the payments would be less and we could say that we are going to rent our curent townhome out but really walk on the property after we aquire the other property. What do you think about that? Hopeless, Diamond Bar, CA. My husband and I started our negotiation process in November 2007 and it is now April 2008. At first I called every day I would wait for ten minutes then get transfered at least four times after that and then eventually hung up on. I actually talked to my negotiator once, she said she needed our pay stubbs for the past four months and then she could send our information to her manager to be reviewed and to give her a call in a couple of days. I gave her a call and that was three months ago. I leave messages for her when I don’t get hung up on and she never calls back. I make sure that I call to update my information…because that seems to be their catch. “If you don’t update your information we can’t help you”….I don’t think they have any intention of helping us because we have not been late on our payments. I don’t know what to do. Our payments will eventually go up.

I’m wondering if there is 100% financing anywhere. We have good credit and the houses are priced really low now. Maybe if we could get another house for less with a 30 year fixed the payments would be less and we could say that we are going to rent our curent townhome out but really walk on the property after we aquire the other property. What do you think about that?

Hopeless,
Diamond Bar, CA.

]]> By: Sally http://loanworkout.org/2007/07/countrywides-hope-department/#comment-194 Sally Sat, 05 Apr 2008 18:20:33 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-194 To: Laura Mettias-Salas, Kindly please help me to deal with EMC. Thank you very much To: Laura Mettias-Salas,

Kindly please help me to deal with EMC.

Thank you very much

]]> By: Sally http://loanworkout.org/2007/07/countrywides-hope-department/#comment-193 Sally Sat, 05 Apr 2008 18:02:07 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-193 EMC did not even helped me out modify my loan. I have provided all the docs they needed but no one even called me. After 6 weeks of waiting, I 've contacted them and let me know that i am not qualified. I really don't thinkt that they do help homeowners, instead this mortgage company has no respect and treated me bad. EMC did not even helped me out modify my loan. I have provided all the docs they needed but no one even called me. After 6 weeks of waiting, I ‘ve contacted them and let me know that i am not qualified. I really don’t thinkt that they do help homeowners, instead this mortgage company has no respect and treated me bad.

]]> By: LANDIS http://loanworkout.org/2007/07/countrywides-hope-department/#comment-192 LANDIS Sun, 30 Mar 2008 16:11:56 +0000 http://loanworkout.org/2007/07/30/countrywides-hope-department/#comment-192 I have been living in my home for several years years and I now have a 1,000,033. interest only loan with a 4700. monthly payment covering large taxes and homeowners insurance. Initially, I thought that I could sell the house for 1,400,000. but the market has changed. I stopped paying all of my credit cards as I don't want to loose the house, especially with my adorable children. I DON'T EVEN ANSWER THE PHONE ANY MORE. Now I am out of money. I took my former wife back into the residence and have paid her bills, hoping she will again seek employment, as she makes good money. I now only net LESS THAN 4000. a month. I am on sleeping pills and probably average about 3 to 4 hours of sleep a night. It's a nightmare. I have not yet called EMC. Will they now be more willing to assist people if JP Morgan owns them. I will listen to anyone who can possibly advise me before I go into a stroke mode. I WOULD LIKE TO BE ABLE TO PAY ABOUT 2000. A MONTH, AS I WOULD BE ABLE TO PLACE HOUSE ON THE MARKET BY JUNE. GOD BLESS! I have been living in my home for several years years and I now have a 1,000,033. interest only loan with a 4700. monthly payment covering large taxes and homeowners insurance. Initially, I thought that I could sell the house for 1,400,000. but the market has changed. I stopped paying all of my credit cards as I don’t want to loose the house, especially with my adorable children. I DON’T EVEN ANSWER THE PHONE ANY MORE. Now I am out of money. I took my former wife back into the residence and have paid her bills, hoping she will again seek employment, as she makes good money. I now only net LESS THAN 4000. a month. I am on sleeping pills and probably average about 3 to 4 hours of sleep a night. It’s a nightmare. I have not yet called EMC. Will they now be more willing to assist people if JP Morgan owns them. I will listen to anyone who can possibly advise me before I go into a stroke mode. I WOULD LIKE TO BE ABLE TO PAY ABOUT 2000. A MONTH, AS I WOULD BE ABLE TO PLACE HOUSE ON THE MARKET BY JUNE. GOD BLESS!

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