This story was posted on my forum by a member and regular reader of my blog. The reason I ask homeowners to tell their stories is so everyone can learn from each other and help one another. So this information can be used as a tool to assist people in dealing with their lender.
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Yesterday, 05:27 PM |
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Loan Modification Story – Countrywide This is an evolving story with a hopefully happy ending. I have an 3/27 adjustable 1st mortgage with Countrywide thats recently adjusted from 5.99 % to 7.25% raising my payment by $610 a month. In February it will adjust again to 9.45%. I have contacted the Workout Dept. several times in the past 2 months to try and get my loan modified from an adj. to a fixed. This thread http://www.loansafe.org/forum/showthread.php?t=102 has my hardship letter. I faxed it along with my proof of income back on 08/02/07 after speaking with a loss mitigation worker and was told I was pre qualified for a “Adjust to Fixed Mod”. The next day I called to confirm they had received the fax. I was told it would take 24 hours to show up in the “system”. I waited 2 days and called back and was told that they had received it and was told it would take 10 – 14 days to process. I waited…and waited…..for 2 weeks. I then get a letter in the mail saying that if Countrywide did not receive my hardship letter and proof of income within 5 days my case for modification would be closed. I immediately call and tell them I have just faxed over the info again and would like confirmation of them receiving it. I was told it would take 3 days to get into the “system” and to call back. 4 days later I call back and was told that I had a $2000 dollar surplus after my new mortgage increase and there was no reason for a modification. I was losing my patience (on the inside) at this point. I politely assured “Joy” that she was mistaken and I was indeed about negative $200 every month after all expenses. I explained that I was starting to use credit cards to make up the difference. She modified my expense statement to reflect that I was indeed in the negative every month after making my new mortgage payment and told me it would take about 2 weeks for my case to be reviewed. I called back today…12 days later…to check on the status of my case. The very nice girl from India finally connected me to the workout dept. and I spoke with “Toby”. She explained to me that my proof of income and expense info where in the “system” but the actual paperwork I had faxed over 2 times previously where nowhere to be found. 3 deep breaths later I tell her that I had already faxed the info twice and was told both times it was received. My confidence in there “system” was almost gone. She confirmed that my expense to income was about -$200 so at least the last girl did get something done. I again faxed the info and watched as each sheet was sent. No error messages spit out. I put a big note on one of the pages the read “This is the 3rd time I have faxed this information. Can you please call me at xxx-xxx-xxxx to confirm receipt of this transmittal”. I again waited…no call….big surprise. I have to say that once you get to talk to someone in the workout dept. they are very nice…so far. i told “Toby” that she had been very helpful…much more than anyone else I had spoken with at Countrywide. She told me that made her day because she was having a bad one. I bet. I wouldn’t want that job. So now I sit and wait again….all weekend…hoping that this time my fax will not be “lost’ in the “system”. Hey Moe…I think it is time I break out the big guns. I will give you a call next week if Countrywide doesn’t have my faxed info on Monday. I hope you can help.
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Here was my reponse:
Re: Loan Modification Story – Countrywide
Thanks pbbobkanobi!
What you are going through is oh so typical and it just infuriates me to the point where my blood just boils. Why? Because I experience this same thing when I try and assist people that are not as patient or savvy as you. You strike me as someone who is strong and knows how the system works. Imaging the poor elderly people that call for help or people that are just not as strong as you. Many would have given up after the 1st, 2nd or 3rd call. I have seen people give up and just walk away. It’s sad.
Oh and don’t get me started on the faxes. I have heard that a million times. Oh, but when people refinance or get a mortgage, they don’t lose that paperwork. It’s like the fax machine from hell. You fax and fax and mysteriously no faxes shoot at the receiving end.
What really upsets me is that when you go to these lenders for a loan, you are treated with so much kindness and respect. But once you reach for help you get this a big cluster of BS and poor customer service. It’s not right and needs to be stopped.
Thanks for sharing this great Countrywide loan modification story. I plan on posting it on my blog also as a learning tool for homeowners on what they need to do when they deal with these calls and faxes.
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you know i am having the same results with countrywide the thing is is that I’ve been doing it since march and i am still not able to get a modification , and I was sent a foreclosure notice already, I ti’ll december to pay or i’ll be foreclosed it is all a farseby countrywide, i am tired of this and i am going to get a lawyer and find out if i can sue them or take somekind of legal action because this is a ripoff, busting my as from check to check to pay for this house and know i can’t afford the payment because they went up 950 dollras and every 6 months after that it’s going to go up and up what a scam this is i am really pissed off at these loan banks they are worse then a terrorist
That’s why I creates this blog and my forum at http://www.LoanSafe.org So we can show what the hell Countrywide is really doing and it isn’t working with borrowers. Maybe we can make change if we all tell our stories. Thanks for taking the time to comment. To me they are like the mob. Pay up or have your knees broken. Actually it’s worse, Pay up or have your home taken.
can someone tell me the steps i need to start with to get on the ball and make sure im on the right track on dealing with countrywide, We are trying to get a mortgage adjustment or modification what stepd do i need to take to get it started and what should countrywide be doing when that time comes, we pay 1490 on first and 581 on 2nd and it just increased due to property and home owners on the 1st loan went up 400 more and thats 1800 on 1st and 2nd 658 theres no way where al ready behind september and its hard to recover when u get to deep in debt.. But if someone can tell me what i must do on my part to get this going would be wonderful thank you
The first thing you need to do is call Countrywide and start the long are difficult process. Document everything you do, say and hear. Hope for the best and expect the worst because Countrywide does not have a great rep for helping people.
Read this post, it’s a good starting point. http://loanworkout.org/2007/10/01/essential-tips-when-applying-for-a-loan-modification.aspx
Best of luck and please let me know how it works out.
what do u mean buy convincing the lender its in there best interest? and we only have been in the house for year and we had i guess a no doc loan? and we are upside down. 1st loan is 1449 and 2nd loan 568.32 and then sept it went to 1854.68 and than it has a negative of 670.67 for escrow shortage and than october is 17111 theres no way and our 2nd went to 68?.i dnt want to loose my house, but this is insane and of course guess who its threw ! coutrywide. help me i have no idea!
“Actually it’s worse, Pay up or have your home taken.”
It was never your home to begin with… you didn’t have hardly any equity in it. If you did you could refi or you wouldn’t have a mortgage at all. Your “reality” isn’t reality. You don’t think it’s fair, but how about the people that loaned you money that you’re not repaying??? You might not like the terms of the loan, but you signed for them and agreed to them. Didn’t read the fine print…? Well chalk that up to a lesson in contracts. Next time you’ll do the due diligence before making such a large “investment”.
I try and be positive when I can but I am also a realist and I have to let you know that it will be very tough to get this to work. If you cannot prove income on a loan workout, then they will not even work with you. Especially Countrywide. I see people who can prove income and still cannot be worked with.
I know you do not want to lose your home, no one does. But please make up a back up plan. Hope for the best but DEFINITELY prepare for the worst.
The people that lended the money are SHARKS. LOAN SHARKS. The only difference is that cannot break knees, they just take houses, which is actually worse.
These people (investors) need to wake their little asses up and smell the crap because they may know contracts but they do not know the mortgage, real estate and loss mitigation business. They can take their little MBA’s and big mumbo jumbo contract talk and stick it where the sun don’t shine because soon, that’s where their heads will be.
Their assets will be worthless if they don’t modify these mortgages, so you should let your investor buddies know. Do you know what servicers are doing with your money? I bet not.
Maybe you all can share a cheap bottle of scotch on your dirty linoleum floor and then roll around in your misery when you don’t get your Christmas bonus and your 750 Beemer gets repo’d and then your wife leaves you for Moe because you lost your job at Lehman Brothers after the stock market tanks.
Hell, the law firm I work with is hiring. Call me when you lose your job and I’ll see what I can do. We need someone who is good at reading this fugged up contracts.
countrywide just told me either put house up on market or short sell it or borrow liquatad or ask my local church for help. u got to b joking! id rather forclose screw my credit up and let them eat the loss. we have nothing in to it besides the bathroom remodel that i will take with me if i have to, if i leave this house, what a joke they are 4 times hung up on and than that women was a big *(*_ and i see what i have to look ward to , thank u for help
kiss my ass, and just like Moe said let us knw when it happens. But soon as the good life is gone the miss will be doing your best freind or boss, because you wont b making a killing off these fd up loans u screwed people with im sure cuz look at the market now! good going to crap like u on the bottom of a jay john crap, you screwed now u lenders did, and people are buying now arnt they. im sure countrywide would love the to have u on there team. you are the crap on the bottom of a jay john, just like them!
Way to tell him off. Don’t worry he’s just a homeowner harasser. Probally an investor that want to buy all the houses once they are foreclosed on. I heard Countrywide is hiring. lol
thanks, but i guess u have to have to make a certain amount so ur in the positve and i guess where in the negative to even get approved and i guess countrywide bought mortgage lenders in January, so they said that they wont even consider it for review. but we bought our house in july of o6 and they are only showing January of 07 when they bought the loan from them, so how does that work? i cant understand any of this and basically talking to the lady on the phone after 4times disconnected and she tells me that ask our church for the funds, and i said that we are upside down plus not worth what was bought for a year ago, and 2 of the ladies i spoke with where rude and ask what was damaged on the house? i told her nothing, but told her that if we cant be qualified for the modification than we will loose our home, the people across from us home has been up for a year and they did a lot of up grades and my friend in the reality bus. said short sales are even hard to sell homes too. and they dnt care if you forclose. i told the lady if ths modification doesn’t happen we will have to forclose and so b it if the credit is hit, also they said we had to be at least 3months behind in payment. and we are only one b4 we tried to get something going and work out this b4 its to far in the hole! countrywide are jay john crap like that schmuck! im lost with all this and what to do?
Yes, your in a tough spot and most likely will lose your home. It sucks and it shouldn’t be this way. Just prepare for that NOW and get all your ducks in a row, so you have shelter when that day comes.
Take that bathroom with you and whatever you can. Tooshay lenders, tooshay
i like u moe! ur pretty cool guy!
Thanks Amy! I like your style also. Now just fuggit about all the stress and plan your exit and counter attack! Don’t leave any extra money for Mr. Mizulo.
This maybe a suggesstion, find an attorney that will file a class action lawsuit against Countrywide for preditory lending, because that is what they did, and the general public(homeowners) is now being made the victims of thier scheme. I once advised a gal I was working with on a loan modification about two years ago to sue Countrywide for not agreeing to do the modification. The reason being was that her husband was in active military duty. There is currently on the books of the US federal law stateing that you cannot foreclose on active military personel, it’s called the “soldiers and sailors act of 1942″ or more currently called the “civil relief act of 1982″ you can google it and read up on it more. but this gal won her claim and they had to bring this house out of foreclosure, and work with her to modify the loan. Countrywide may be the biggest lenders out there but that does not mean they cannot obey the law.
Great info and advice. I really appreciate that. I am very aware of that act and many homeowners lost homes when they could have used that as a defense.
I agree with the lawsuit. But we need homeowners who are victims to let their voices be heard and stand up for their rights. We need to fight back and we need to unite. As one we are weak, as an army WE WILL CONQUER!
Does anyone have an example of the expenses that will be asked for by the lender so I can be prepared in advance?
Also, if you have any better phone numbres and a fax number for COuntrywide that would be greatly appreciated as well.
It will be all expenses Tracy. Utilities, cell phone, gas, autos, insurance, groceries etc. Meaning everything you take in as far as income and everything that is going out.
Countrywide (800) 262-4218
https://customers.countrywide.com/se…t_login254.asp
Hey Moe,
Do you think maybe Countrywide came out with there foundation-to-modify-billions-in-loans has anything to do with the CEO and the BIG NO! NO! he got busted for? I think that might be there way of trying to redirect the attention of the Bad! Bad! CEO Big Bad Man! got caught doing? I think maybe so! I have this feeling that if he was still doing the Big NO!! Countrywide would still be saying No! NO! Loose your home because we say No! NO! to your loan! The CEO of countrywide is a the if in my eyes, and He is a reflection of the company of Countrywide. and someone said they smelt rat with them! well! well! The rat was caught! and anyone that had to go threw any of the crap that countrywide inflicted to them or family by being so cold and rude and NO! NO to any help of saving there home! I Hope Bubba Take Mr. CEO-man and shoves it Up his (u know what) While he is begging and Crying and praying to god to help him save his (u know what)! That how he screwed allot of families out of there homes and no he gets his karma and gets it shoved up his (u know what) every single day that he will be in that prison cell! There is always a Bubba in any prison! So Say hello to Carma Mr. CEO countrywide Bad! Bad! man! ha! ha! u get what u deserve!
Hi Moe,
I am about to make my last forbearance payment with Countrywide. My income was dropped by $10,000 and could not afford to make the payments. I called the company immediately and was told that the loan had to be at least 4 months behind before it could offer me an kind of help. I did ask if I could make 1/2 payments or interest only payments and was told they could not accept anything less than the whole payment. I took a hardship loan against my Thrift Savings Account and caught up on the payments. Then I went right back into the same boat. I called right away and received the same message. So, I waited the 4 months and then contacted them again. They had 3 or 4 different programs out there to help people in my situation but; guess what? I didn’t qualify for any of them!! The lady I spoke to was very condenscending and I argued and pleaded with her for over an hour to help me. I did not want to lose my home!! Eventually I hung up in tears and called my daughter. She is sort of like a bulldog when it comes to unfair practices. So, the next day we put a 3-way call into Countrywide and ended up speaking to the same lady. She took on that same condescending whine. My daughter immediately interrupted her and asked to speak with someone else. She said ok; but we would have to call back because she could not transfer us. My daughter immediately asked to speak to her supervisor and we were put through. The supervisor walked us through a new workout sheet on all my household expenses and agreed to help me. It has been a very tight squeeze but; I am now about to prevail !! I am now in the process of refinacing my mortgage with another company in order to get out from Countrywide. I am going to a fixed rate. I am not happy about having to tack on another $9000 dollars to what I already owe; but at least my payments will be lower. People..Don’t let anyone tell you that you cannot make 1/2 payments. This is not true. A man from their Customer Service Department called me and asked if I was satisfied with their company. I said no and told him why. He then proceeded to tell me you can make 1/2 payments but; their employees are instructed not to tell you this. I would suggest sending a money order or cashier’s check. This way you know they would have to accept it. If I had known this earlier on; I wouldn’t gotten so far behind. I am appalled with a company that is so unwilling to work with a person in order to keep their home and is trying to make good on their debt. I have 16 years to retire. How am I supposed to be able to keep up these payments after retirement or how much equity am I going to accrue in order to sell it at the approiate time when I keep having to refinance my home? I cannot afford a 15 year loan. Any suggestions? I hope by telling of my experience; I can help someone else that is in the same type of situation. I bet my credit would not be good enough for them now anyway. lol
Thanks for listening. Emily
I think this is all just Countrywide propaganda. They have their earnings report coming out Friday and all of a sudden they come out with this press release. Rubbish. BS! Well said. He is a reflection of the company and what they stand for. Too many people are losing their homes to the predators at Countrywide and until I see actual evidence that they are in fact helping people that deserved to be helped, I will continue to expose their lies.
Emily. Why don’t you just call me when you get a chance. I’ll be at lunch till 1:30 PST . Anytime after that would be good. It would be easier that way. Sound good?
Hey Moe, Sorry I did not call. I left for work shortly after I wrote my comment and did not get back home til after 8 p.m. I will try and give you a call tomorrow (Thursday) in the afternoon. Emily
Sounds good Emily!
Here is a follow up from my borrower who I am assisting in getting their loan modified with Countrywide. They are at a point where I am out of the loop so they are keeping me appraised of the situation-
I thought I should let you know whets been going on so far not that there’s been much to tell. In essence we’re still waiting while they bleed us dry. I faxed in 29 pages of info on the 11/2 and was told that is takes at least 48 hours to receive the faxes in. I was finally told that they received them on the 7th. As of yesterday we still haven’t been assigned a negotiator. I was told this could take 7-10 days. When I told them that I would like to expedite it so that I wasn’t late with my November payment I was told that once the modification was done that I wouldn’t have to worry about the late payment. Fortunately I called back again in a couple of days to check status and instead of transferring me to the workout department I was transferred to collections. I was told that I did still have to make my (inflated) payment or there would be late fees. The reason I had been waiting was on a previous call when I went through my budget and was told to fax in my info, I was told that when the modification went through that I would still need to make another inflated payment “in good faith”. So while they are sucking me dry and taking their time I will also have to make my property tax payment by 12/10. Yesterday I was told hat the modification could take a month or more.
Sorry about the rambling but as you can imagine we’re starting to get a little stressed out… Every time I call I get more or different information and really seems as though they are dragging it out. Also I’ve been reading some of the message boards with former employees of Countrywide telling of their practices. It’s a little distressing. Hopefully it will work out in the end if we can just survive it.
I’ve spent the last couple of hours reading through this website. My heart goes out to the people who are struggling to keep their homes.
There is a sick shock that comes over you when you realize that somenoe has swindled you with something as important as your home. I know, I felt it when I looked at my own loan documents.
Moe, I want to say you’re doing a phenomal job of informing the public.
To my great dissappointment, I have a Countrywide loan and it’s negatively amortizing at an alarming rate. $12,000 in 10 months!
So I want to have it modified but I am looking into how best to do this.
I have the misfortune (or fortune) of living minutes away from a Countrywide Financial Center. If I walked in there, would I have better chance of getting things done?
Also, I have discovered documents in my loan document packets that I SHOULD NOT HAVE — these probably should have gone to the Title processor and it discloses that my brokers got a YSP of over $14,000! Yep, and all undisclosed (HUD statement states $3,000. Of course, there’s a huge prepayment penalty that I knew nothing about.
So what would you advise?
Tracy, as a Countrywide borrower with plenty of experience with how they operate, tell your client to keep faxing those docs and even USPS them with a request for signature. She also needs to call and DEMAND the name of the supervisor of the department. Keep calling, keep bothering them. Don’t just leave it up to them because your file will get lost in the shuffle right now, and they will not call you back!! They have closed out my short sale twice and have now re-opened it because of my constant bagering!! YOU SET THE TERMS. Good luck, may we all save our homes.
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Hi Moe
I have the same problem. I am working with freemont Investment Loan modification. I have gone through the phone calls and the faxes issue. I started this in the begining of the year 07 January to be exact. I tried to refi and couldn’t because I made to little they nedded another person on the loan my daughters live with me but there credit isn’t that good. I also have an autistic child. My daughters help me of course with the payment. I was fitting with them for about two months and had to stop. My father went in the hospital w/ cancer in march and passed in september the arm started in december they say it takes 6-8 weeks and I am still waiting for there phone call. They say they are waiting for the appraisal that they submitted on 12/19.
I have called, they said they would call back, did not. I called and was disconnected. I tried to email and was rerouted with no way to email. I faxed and got no response. What government agency oversees this company. They are in the process of destroying me.
Sabine – go to Loansafe.org…..there are some great ideas there.
If anyone tells you that Countrywide does short sales I can tell you that is a load of you know what. I have been trying to shortsale my house since November 07. I did not have on of these crazy sub prime loans. My husband got transferred and we had to move from Phoenix to San Antonio. I had a pre-approved buyer and a date to close. 1 hour before the closing the buyer backed out. I found out about this as we were driving to Texas. Unfortunately could not turn back so decided to sell. House sat on market for what was owed plus costs for 6 months. Eventually I told Countrywide that I could not get it sold and I coned anuld not pay the mortgage. THEY said to do a short sale. I sent everything that they wanted to that mystery fax number that everyone knows about. Everything that I sent clearly stated that this was a short sale request. I had an offer and I sent it and waited. 2 weeks went by and so I called. I was told that it would take anywhere from 4 to 16 weeks to get assigned a forebarence negotiator. I told them that I was asking for a short sale and was told rather rudely that that is the same department. After 2 months waiting my buyer walked and I called to tell Countrywide. They told me that I did not need a buyer because they might approve my forbarence. I just about pulled my hair out. I left a messege for a supervisor to call me back. (they never do) Anyway 3 days later I get a call from Tevy in India. She was calling with the happy news that my fax had been routed incorrectly and was in the wrong department. I should have been in the shortsale department. No kidding! Anyway we lowered the price more and did get another offer. K2 below the previous one. Resubmitted everything again to the magic fax number. Several call later I was assigned Julie. A rather rude woman who took delight in yelling at me down the phone that this takes time and I will just have to wait. That was on the rare occasion that I spoke to her. Mostly you just get that department general number and they cant help at all. 6 weeks later I have been informed that the file is with the “investors” for a decision. I was told by Julie that would take 2 to 4 days to get a response. That was 2 weeks ago. Today my buyer decided he could wait no longer and walked. I am now close to the foreclosure date and countrywide appears to want to foreclose on my house. So if they offer a shortsale option. Laugh really hard because I can tell you that they have no clue how to move at any rate of even snails pace, that don,t care what happens to you ro your house despite what they say. They lie about calling back. They just dont. They lie about how long things take and they can shove that fax number far up where the sun dont shine. They have “misplaced” my documents 8 times…and counting
My daughter has a morgage loan with Countrywide.They put the loan in her name because her credit was better than her spouse.She does not even work.At the time she signed the paper work she was in the hospital and had just had a baby and had medication.The man took it on hisself to go to the hospital to have her sign the final paperwork.She has four little girls under tyhe age of eight years old.They are behind in their mogage and countrywide will take their home.She has not had a joband will never e able to work because her baby was born with a very rare blood desease.The baby requires special care around the clock.Can anything be done about this.The family has been helping them pay the morgage but no sooner than you make a payment another one is due.The payment is very high.We can not keep helping out because we are living on a fixed income and are senior citizens now.They were wrong in putting the house in her name with no job and going to the hospital after she just had a baby and had alot of medication in her body.What can be done about this.Can anyone give advise on how to save this family from this disasder. Having their home took awaway and nowere to go.Ido not no who to contact to even talk to about the way this loan was done.
I want a lawyer to do a class action lawsuit against Countrywide Home Loans for predatory lending asap. There’s got to be lawyers right now getting that ball rolling. What they did with their phony appraisals, lies, and they are the ones that completely ruined the housing market, and then sell our houses for pennies on the dollars to grave dancers to flip them when most of us have our life savings as down payments, and thousands more fixing the houses. They have caused what is turning into the worse depression since 1929, and what does Bush do, he bails out those who have caused nothing but misery for all of us regular people.
I HAVE MY MORTGAGE W/COUNTRYWIDE AFTER THEY BOUGHT IN JANUARY. IN MAY MY PAYMENT WENT DOWN, I CALLED CW AND THE REP TOLD ME IT WAS AN ADJUSTMENT FROM THE PREVIOUS MORTGAGE CO. I STARTED A REFINANCE IN JANUARY W/COUNTRYWIDE. EVERYTHING WAS GOING O.K. THE % WAS LOCKED IN. THEN I RECEIVED A 2ND PROPERTY TAX BILL UNPAID. I CALLED SHERIFF’S OFFICE. THEY SAID YOUR MORTGAGE CO HAS NOT PAID THIS–IT WAS SUPPOSE TO BE PAID IN NOV. I CALLED COUNTRYWIDE AND THEY SAID IT MUST BE DUE TO REFINANCING. I DISAGREED BECAUSE THE BILL SHOULD HAVE BEEN PAID IN NOVEMBER. AFTER TALKING TO MANY PEOPLE AT COUNTRYWIDE–I FOUND OUT THEY TOOK OUT MY TAXES WHEN THE PAYMENT WENT DOWN. SO BASICALLY THIS HAS PUT ME ANEGATIVE ESCROW. AM AFTER I WAS SO UPSET AND TOLD THE COMPANY MY FEELINGS!!! THEY TOLD ME THE REFINANCE COULDN’T TAKE PLACE AT THIS TIME. THIS WAS ALREADY LOCKED IN–THEY HAD MY INFORMATION. I KNOW THE TWO ARE CONNECTED. I HAVE BEEN DOING A RUN AROUND W/COUNTRYWIDE EVER SENSE. I WROTE LETTERS, PHONE CALLS, DOCUMENTED EVERYTHING. STILL NOTHING. I WAS EVEN TOLD BY ONE OF THE TAX DEPT REP THAT THEY CALLED THE SHERIFF’S OFFICE IN KY. AND THE SHERIFF’S OFFICE OFFICE TOLD THEM NO TAXES WERE DUE. NEEDLESS TO SAY, I DOCUMENTED THIS, CALLED THE SHERIFF’S DEPT. HE SAID NO PHONE CALL FROM COUNTYWIDE WAS MADE TO THEM. WHEN TAXES ARE INCLUDED IN THE PAYMENT THAT IS NOT HOW
IT’S DONE. YOUR MORTGAGE COMPANY KNOWS THAT!! I WANT TO SUE VERY BADLY, BUT I NEED HELP!!!ANY SUGGESTIONS!!!
Moe,
Many companies use to offer a payment deferrment plan for those experiencing hardship. Is there any law that requires them to offer this. I have my loan with Chase Home Finance and have had a recent issue with escrow and home owners insurance. Long story short, after a refinance my home owners’ insurance was not paid by Chase. A year later Chase sent me a letter telling me I did not have insurance. I called my insurance company and after doing some in depth research and phone calling found out that A) the insurance company had not sent the bill to Chase or B) Chase had not paid the insurance company. Come to find out I did not have home insurance for about a years time. Chase has subsequently gone back and charged me for the year of insurance in arrears. Is this legal? I have sent a certified letter to Chase asking for a copy of the policy and a copy of the reciept of payment for the policy. This added amoung of money to my escrow account has cost me over $200 per month in my payments, which I am currently one month behind and have been for many months. I am trying to work something out with them. Really frustrating. Was glad to read all of the info on your site, very helpful.’=
Do you have any information on the lawsuit that was filed against HomeComings Financial? I received something and believe I completed and returned the form to be included in this, and have heard that some folks received renumeration, so was wondering if you might know who to contact. Thanks.
I am yet another disappointed customer of Countrywide. I have had to make some short payments in order to survive and now they won’t take them any more…they returned my check and then charged me a late fee! They also raised my monthly payment by 250.00 to cover the short payments, I can’t pay it!!! It will start adjusting in July and will probably go up again. I will probably lose my house; I am considering bankruptcy. I don’t know what else to do? Countrywide is NO HELP AT ALL. God Bless each of you going through this situation.
Countrywide is the biggest ripoff company ever. I suggest you do as I have done get yourself a tape recorder and tape every conversation you have with them document who you talk to. They claim they are trying to help people in this foreclosure crisis but they only add fuel to the fire. I have several associates and supervisors lying to me on tape. Reasons why I got denied for a loan modification, my reasons went from i make to much to not enough to the months I’m behind. I am fed up with them and will try not only to start a class action lawsuit but to bring to everyones attention just how deceptive these lenders are. Join me lets band together and fight them and let them sit in the hot seat. Also note they kept telling me they were working on the re-modification for 4 1/2 months then 2 days before my 300 dollar increase I was conveniently denied. thanks Countrywide for nothing
have im a countrywide employee if u guys need any sugestions wid ur mortgage email @ virtualmaniac@gmail.com
Do you think CountryWide will ever get their S**t together?
I would have thought after the Angelo Mozillo incident, they would have been more helpful, it seems the fat cat (A. Mozillo) is still sitting pretty in his overlytan self…
He is a true thief ! he did ex- emplyees wrong (still oweing them months of commission checks), current employees are working their a$$ off, current borrowers are trying to make it, but with his policies etc, if you call one customer service dept. you go to India, if you call another # you are in some other place, file have been misplaced, WE need Loan Workouts / Modifications NOW, before we keep clogging the foreclosure courts and people are in the streets with their families.
HELLOOOOOOO CountryWide wake up ! we need help NOW !
Why is Countrywide not helping the people who are willing to try! People do not want to lose their homes to foreclosure but Countrywide won’t help.
You call and they say that your loan is not modifiable, that they sold it to someone in a far away land.
WHY does Countrywide want these homes?? Why do they keep raising their payments on their ARM’s when everyone else is lowering theirs?
Those who have the “negatively amortizing” loans….when you get your payment coupon each month you should have an a few options provided that typically started from the 2nd or 4th month.
Question- what payment do you make?
If it is the 1st payment then yes the loan will defer interest but this is an OPTION. You still have 3 other choices to not defer interest. The program has potential for negative amortization but the option is yours.
If you can not afford the other options then it seems that maybe you could not afford the home at the onset with a fixed rate program….i understand..maybe you expected to make more in a few years…to sell… wanted to defer interest for tax reasons…..any number of reasons.
To those who were “tricked” into a neg am loan then fight back and get the state regulator involved. If you were duped then you have a case.
If you just happen to have a bad situation happen to you and now you are unable to keep up the payments, then deal with and fight with the lender to work out a plan.
I am a new reader, that wanted to add my experience into the conversation. I have been looking for sometime for a way to file a lawsuit against my mortgage company. Lawyers don’t want to take on a bank. It is almost like we are puppets and the banks are pulling our strings – they control everything!!
This is a letter I sent to someone asking for help – I have taken out names and company names.
Dear Sir,
I found your contact information on the XXXXXXXXX website. I may be barking up the wrong tree, but we are in a crisis situation, and no one is helping or doing their job. I am currently a client with XXXXXXXXX and have been assigned to xxxxx xxxxx, we have been working with him almost a year, and have still not had a resolution. We currently have a loan with Countrywide (they purchased this loan from Quick Loan Funding), I feel we are in this situation because we have been severely taken advantage of, which is why we chose to call xxxxxxx. We have sent deposits to Countrywide twice so that we can get loan modification, the payment they would like us to pay is almost $2000 over our original payment. xxxxx referred us to US Loss Mitigation, we paid $1200 in advance, sent all of our paperwork in a timely manner, xxxxx has checked in with us regularly, we have been under the assumption that everything was being taken care of and we were just waiting on papers to be sent to us to sign the modification. I received a call today from xxxxx, she informs us that we have a sale date – TOMORROW, so we should seek legal help, or file for bankruptcy. I had no idea that we had a sale date we have never been notified from xxxxxx, Countrywide or xxxxx, I immediately called Countrywide to see if there was anything I could do, the person who answered was cold hearted and basically said that I better start looking for a place to live so that my four children and I aren’t homeless. I panicked and called xxxxx, he claims he had no idea, and has all along said he would be there until the end. I called Countrywide again, spoke with a Bryce, he started to help a bit, but I got disconnected, I called back and spoke with a woman and after a long discussion she said she submitted paperwork to have my sale date postponed, but I would have to call very early tomorrow morning to make sure it was approved. xxxxxx called me back again and said I should speak with someone he knows who could do an emergency bankruptcy for $2000. I feel I am being referred to these people who really aren’t going to help, I am making everyone else rich and my family and I are getting dug to the ground. My house can not be taken away, I have 4 children, I always meet my obligations and I just want to pay what is due. Is there some way you can help or advise me what I can do next. There has do be something done to these crooks who keep robbing innocent people that are just trying to provide a nice safe home for their family.
Lastly, I was able to extend my sale date – and have been assigned someone thru a government program to help us. I am a strong woman who does not take the word “no” very well. I have tried to handle this alone but I feel like a little ant in this huge cold hearted world I needed some extra backup.
Sorry it is so long, I just need my case heard!
1 WORD FOR COUNTRY WIDE SCUM
honestly my wife and i have the same problem as all of you we got so tired of it we moved from our home,yes its gonna hurt our credit but now they have a house that there gtonna loose money on screw them im back to renting couldnt be happier