Loss Mitigation Phone Numbers

Thanks for the info. It is a lot of work that you are doing.

Moe,
FYI
Countrywide has something called the HOPE TEAM which they have review each case. Do not talk to customer service when you call otherwise they will try to talk you into refinancing. Please clear you want to talk to someone in LOSS MITIGATION.
Thanks for all YOU are doing to help.

Titanium Solutions contacted me at Countrywide’s request. Titanium helps “Educate Homeowners on options to avoid foreclosure” and helps “Mortgage Servicers regain communication with their Homeowners to find agreeable alternatives to foreclosure…The assistance and services of Titanium Solutions are provided to homeowners at no cost.” Last week, I submitted the financial info form, a hardship letter, and bank statements to their representative who came to the house (mostly to evaluate selling price, I imagine).

The Titanium paperwork listed Countrywide’s Loan Workout Department number as 877-744-7691. I called that number today and was able to verify my loan modification request was received, complete and being reviewed by a negotiator which can take 7-14 days.

CW sent a letter a few days ago asking me to contact their lawyer for my loan reinstatement amount. The law firm did not know if my modification request had been received or if it was being considered but they did give me a reinstatement amount valid through October 15th. (Their website at http://www.goldbeck.net/HomeRetention.htm does offer loan workout forms which they forward to lenders, though.)

Anyway, I do have concerns about how the modification request will be handled (in light of a fairly unique financial situation) and because the 14 day mark is three days before my reinstatement offer end date. The CW rep assured me the house would not go into foreclosure if negotiations were not complete by the 15th but I would just have a new reinstatement amount. I seem to recall entries on various consumer sites indicating a different outcome when a reinstatement deadline was missed. I’m not sure if my chances of being approved are high enough to risk it since the CW rep said she could not send me an email or any written verification that the application was in review or other details of our call.

I didn’t intend to go into this much detail so feel free to move the entry to a different thread if appropriate. My original intent was simply to confirm a valid contact number for the Countrywide Loan Workout Department. Guess I went into the long story since I am concerned about the outcome.

Moe, during the last month, I remember reading posts where you offered to look through paperwork and give your opinions. I don’t know if your schedule still allows time to review individual loan modification forms. If so, I’d appreciate your advice.

The number I have is 888-453-3102

Your most welcome! I appreciate that.

Thanks for the tip. I really appreciate that and will add it to my list of tips . Anymore tips and tools?

You’re welcome. Glad I could be of service to you. Please let us know what happens. I am especially interested about Countrywide. Thanks!

Moe, this is a great site and very much needed. YOur list of loss mitigators is as you know lending company names. There are specialists who’s main job is to help people stop losing their homes to foreclosure and who have the expertise and knowledge to work with lenders on the homeowners side.
As in any industry, there are scoundrels, but, many of us are not. I have personal family experience with the homeowner’s side and do this to truly help make a difference.
Please tell your readers that often times lenders act on their own behalf and not the best for the horrower.
Find a loss mitigation expert who offers a refund if the workout is not successful. It takes a lot of time and followup to close a workout or loan modification. And lenders are often not the most agreeable, lender mediators help in this process.
Sure borrowers can do this themselves, and they can also pull their own teeth, but why? Let experts do the work, they really can help. Google loss mitigation or lender mediator. Ask how long they have been doing this, what states do they work in, what types of workout plans do they use most, is the fee refundable, do they offer a guarantee? Then choose the one you feel confident will do the best job. Also check with the online BBB to ensure they don’t have complaints.

Household Mortgage -(Is now called HSBC Mortgage Services) (800) 365-6730

HSBC Mortgage Corp.(there is a difference between Mortgage Services and Corp. placed new number) (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage

Hey Moe – I just stumbled across this blog. It is awesome! I was in subprime lending for over 8 years and recently tried to step out because of the fact of not being able to help anyone- I was tired of the negativity. I recently through the loss mitigator “hat” into the ring, and am really looking forward to being able save these drowning people. I am glad I came across this page – it is very informative. Have you received a reply yet as to how much this guy is charging and any other information? I want to be as fair as possible in what I have to offer, from what I am told it is equivelent to a house payment as to what you make on a case… ? I am going to make this my new home page! Keep up the great work – very informative

I’m going to do my best to make this a win win. I want to “feel” good doing this – knowing that I am helping others and helping to make a quality of life for them. Of course- I do want to make money as well, but it sure would be a change to have it be a positive experience… I am going to look into the foreclosure consultant act, and think that I am going to do something similar to the money back guarantee, if not maybe them paying till it is resolved – I am still fishing that one out…Thanks for the great info – love this site!

The comment about the cost of loss mit being a house payment is old school, although in some areas, that may be the case. Charges for loss mitigation can be from $795 to $1500 with an average of $1200. We charge $500 up front which is guaranteed to provide a workable solution or money back, then when we are successful with the solution (95% of the time), we backend charge $800 for a total of $1300. I am with a company that has been in business for over 8 years. Our success rate is 95%. More loan modifications are beginning to be completed especially since lenders don’t want the house, they want the interest on the loan as their main revenue source.

IT WILL NEVER, EVER HAPPEN IN A MILLION YEARS APRIL! I PROMISE.

I am looking for help in organizing a great organization. certainly not a bottom feeder, and hope you didn’t imply that- there are actually good people out there without thinking negatively

Jeanne – do you mind me asking which company you are with?

Once you are going through the loss mitigation process – is there a software that you would use, or certain docs we would need to have access to to complete the loss mitigation process? for instance disclosures or compliance docs? I mean I have Calyx Point – but am wondering if this would be like structuring a whole new loan – which I am assuming if we are modifying the loan – but I am wondering where / who the docs come from- the lender / counselor? weird question?

Hi April – question – what are your thoughts then on the fact that i am a paralegal, that has been in mortgages for 8+ years? do you think that is enough? or still the way to go would be to hire an attorney?

They don’t borrow money from the Fed. It is packaged and sold in the form of mortgage bonds and then sold in pools to investors (unless. If they have to many loan modifications and short sales then they will have to report this to investors as losses. If they foreclose, they do not have to show a loss till that property is sold and off the books. So it seems many lenders are foreclosing to appease investors and not cause a panic on Wall Street.

I 110% wholeheartedly agree with you on this April. I would love to speak with you about this and can use your guidance. I have tried calling you a few times but it’s pretty tough to get through. lol

I work with attorneys as an IC/Mortgage Expert because as you know, many attorneys do not understand the mortgage aspects of the business. There is a huge need just to service the victims of predatory lending. But all focus is being placed on just funding for HUD counselors (which I feel is needed) when there should be large funding support for a firm such as yours and there needs to be one on every major county in America.

Is your firm doing anything on this front or is this your views and a cause your are looking to pursue individually?

Gee, thanks for the big slam on my profession. I thought this would be a good informative site, but, I see you are just biased as to your single purpose (whatever that is) and others are snot. I work very hard for my clients and make an honest living so you are off my list of resources. Glad it was an early lesson and I didn’t absorb too much negative energy from this site. Bye

JoDee

I worked for New Century as a review appraiser, and I have been looking into Loss Mitigation as a business for the last 2 months. Obtaining loss mitigation training from Fannie Mae, Freddie Mac, or HUD is limited to employees of lenders, servicers, and non profits. Forming a non profit appears to be the way to go. The lenders pay for the workouts, and you also qualify for grants to cover operational expenses. Most of the lenders want to go from stated to full doc. Check out the California Dept of Corporations – Financial Services (licenses all lenders and servicers) Release No. 61-FS, dated September 5, 2007.

thanks a ton Clyde. There are a few firms I have researched that seem to be pretty legit and honest but I understand you totally about the fact that you have done some pretty big research – as have I. I never really considered it until I had an attorney that knew of my legal schooling combined with my mortgage experience say to me this past august that it would be a great opportunity. I was scratching my head till then…

Yes and any non profit should have like April says, legal counsel on board to handle many of these cases.

Stay tuned.

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All insight on this is helpful. Particularly the phone #s and contact help. It is hard enuff to get thru this without having a foreclosure via snail mail. This country is falling apart quickly. Which candidates will really help us and not be all BS???!!!

I am close to foreclosure and cant get a human being to talk to me thru WAMU. If anyone has insight re WAMU, pleae share. Thanks for all the help on this site.

Thanks everyone!

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Hi Moe love your site! I am a realtor in Illinois and am really busy running shortsales and helping some of my clients with Mods. For those who want to charge distressed homeowners for these services in Illinois, its illegal, Check Lisa Madigans law efective January 2007-Mortgage Fraud Act. I get paid for running shortsales by the lenders if I can take them to closing. My modification cases are a labor of love–no pay–outside of knowing I helped a family. Well I should never say I don’t get paid because those families refer me to everyone and their cousin and even in this market I have constant work;)

Thanks so much Rosa!

Does any one know the fax number To Washington Mutuals Loss Mitigation.They provided one but but seems not to be a fax number. They gave me 904-886-5529. Thanks

We’re a loan modification specialist. We have an attorney that handles all the legal intricacies of loan modification and we guarantee our services. The money is held in a trust account until the modification is approved. If we don’t get your lender to offer you a loan modification we’ll refund your money. If there is anything I can help you with please give me a
call 866-876-1400 ask for Johnny in Loan Modification

CAN YOU GIVE ME THE PHONE NUMBER OR ADDRESS of CEO national city and JP morgan chase and do you know if they can modify home equity lines od credit? Im desperate.Just got a call that they froze my 2nd mortgage(equity) and they want a baloon payment of $200,000,please help

MDF Financial Services is a full service financial company created for those who wish to deal with a company that is a one stop shop for all their investment and mortgage financing needs.

Finding a company with integrity, transparency, and experience (with the results to back it up) is a difficult task in today’s environment. With us, you will get a team of professionals who know how to achieve results. Whether it is through our Loan Modification, Debt Settlement/Consolidation,
Loan Audits, Credit Counseling you will be in constant communication with the team assigned to your case and someone will return your call within the hour or next business day.

Our clients rest easier knowing that we are in charge of helping them navigate through the banks confusing and at times contradictory offers. With the banks receiving our taxes to shore up their own books, we make sure our clients get what they deserve as well. Our transparency is a key part of our business, and we hold several accreditations and certifications that prove it. As one of the leading companies in debt restructuring, you cannot afford to go anywhere else.

Please get acquainted with our services and call us when you are ready. (888) 735-6045

Thanks for the great resource!!!

I am currently managing a pipeline of about 300 Loans that are facing Foreclosure.

This is very helpful…I will update if I find any more info.

FYI – CountryWide has an e-mail Submission for 3rd Party Representatives.

3rdpartyadvo@countrywide.com

Karen Benton in Loss Mitigation? The phone number for me to call was listed as 1-866-7163-4784.
If you have seen the movie “My Blue Heaven” with Steve Martin, I simply cannot drop the “1″ to make it correct.

My payment voucher states Coldwell Banker Mortgage… I’m wondering if they’re just the servicer. Would anyone happen to know the number to loss mitigation for them?

Thanks.

HI does any one happen to have a spreadsheet or a list of all the loss mitigation departments phone numbers i just recently started doing loan mods for a company from home and would really appriciate a list of all of t he numbers please let me know if anyone can help me..

Thank You

Does anyone have a good contact number and fax number for Oxford Managment? Thanks for any help!

Moe, I can’t thank you enough, this is the first I have hear of all the work you are doing. You are awesome.
I wanted to make a comment to the last few post, although they were back in May, I am hoping this will help. I gained a lot of experience in foreclosures when I worked for F.D.I.C. as an Asset Manager.
I have now been working as a Real Estate Sales Person for 15 years specializing in Short Sales and REO, and Pre-Foreclosures. This past year I made it my mission to help people out of their pre-foreclosure situation, free or not. I just couldn’t stand to watch the lenders take advantage of these folks lack of knowledge in this area anymore.
Here is the deal…..if you are calling the Loss Mitigation Dept, Workout Department or what ever that particular Lender calls it, and you are not getting the response you need…..start crawling up the ladder, ask for their manager, and their manager and so on. Don’t worry about getting the person who is trying to help you in trouble. Even though they have been really nice and tried to help, it’s not their fault more than likely. Either they have to large of a work load or have not been properly trained.
This is what I do when I am desperately trying to help a client. Go on Dunn and Bradstreet, Nadac, etc. Run a search on the company, get the name of the CEO, CFO, Pres. and every VP you can find and start emailing every one of them and follow up with a phone call, that’s right, call them. You have the 800 number; just ask for him like he or she is your old buddy. You may think this is drastic, but it works and if you are wondering how you get their email, just go to the company website and search for any email of a employee or loan officer and what ever form there email address is in, the CEO, etc., will be in the same format. For example: John.Doe@BankofAmerican.com
It’ usually that simple.
AND PLEASE MAKE IT A NICE EMAIL, THIS IS THE FIRST TIME HE OR SHE HAS HEARD OF YOU AND DONT MAKE IT AN ESSAY…..LIKE MY POSTING (LOL). Just remember, think outside the box. Good luck and God Bless.
P.S. Always save copies of everything you send, make two copies and keep one because you will want to send it again (both fax and mail). Always include your pertinent info on all correspondence such as your Loan number.