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68 Responses to “Loss Mitigation Phone Numbers”

1. Flor Peralta
   Oct 1st, 2007 at 9:34 pm

   Thanks for the info. It is a lot of work that you are doing.

2. Moe
   Oct 2nd, 2007 at 12:59 pm

   Thanks for saying thanks. Yes, lots of work but well worth the effort.

3. Cathy
   Oct 3rd, 2007 at 7:12 am

   Moe,
   FYI
   Countrywide has something called the HOPE TEAM which they have review each case. Do not talk to customer service when you call otherwise they will try to talk you into refinancing. Please clear you want to talk to someone in LOSS MITIGATION.
   Thanks for all YOU are doing to help.

4. Annette
   Oct 3rd, 2007 at 6:56 pm

   What is Countrywides HOPE TEAMS phone number? I have been trying to get thought to the and have been unable to.

5. Lisa
   Oct 3rd, 2007 at 10:33 pm

   Titanium Solutions contacted me at Countrywide’s request. Titanium helps “Educate Homeowners on options to avoid foreclosure” and helps “Mortgage Servicers regain communication with their Homeowners to find agreeable alternatives to foreclosure…The assistance and services of Titanium Solutions are provided to homeowners at no cost.” Last week, I submitted the financial info form, a hardship letter, and bank statements to their representative who came to the house (mostly to evaluate selling price, I imagine).

   The Titanium paperwork listed Countrywide’s Loan Workout Department number as 877-744-7691. I called that number today and was able to verify my loan modification request was received, complete and being reviewed by a negotiator which can take 7-14 days.

   CW sent a letter a few days ago asking me to contact their lawyer for my loan reinstatement amount. The law firm did not know if my modification request had been received or if it was being considered but they did give me a reinstatement amount valid through October 15th. (Their website at http://www.goldbeck.net/HomeRetention.htm does offer loan workout forms which they forward to lenders, though.)

   Anyway, I do have concerns about how the modification request will be handled (in light of a fairly unique financial situation) and because the 14 day mark is three days before my reinstatement offer end date. The CW rep assured me the house would not go into foreclosure if negotiations were not complete by the 15th but I would just have a new reinstatement amount. I seem to recall entries on various consumer sites indicating a different outcome when a reinstatement deadline was missed. I’m not sure if my chances of being approved are high enough to risk it since the CW rep said she could not send me an email or any written verification that the application was in review or other details of our call.

   I didn’t intend to go into this much detail so feel free to move the entry to a different thread if appropriate. My original intent was simply to confirm a valid contact number for the Countrywide Loan Workout Department. Guess I went into the long story since I am concerned about the outcome.

   Moe, during the last month, I remember reading posts where you offered to look through paperwork and give your opinions. I don’t know if your schedule still allows time to review individual loan modification forms. If so, I’d appreciate your advice.

6. april
   Oct 3rd, 2007 at 11:36 pm

   It is very likely that you will be charged a small fortune for the “workout” services. Make sure you get a life of loan history so you know what is jammed into your “workout” loan balance.

7. Moe
   Oct 4th, 2007 at 6:20 pm

   The number I have is 888-453-3102

8. Annette
   Oct 4th, 2007 at 6:36 pm

   Thank you I think this is a great thing that you are doing.

9. Moe
   Oct 4th, 2007 at 7:03 pm

   Your most welcome! I appreciate that.

10. Moe
    Oct 4th, 2007 at 7:57 pm

    This is great! Thanks for all the information and the number. I will add it to my list. Who is the Titanium Group? Are they affiliated with the Goldbeck Law Firm?

    Do you want me to take a look at your offer or just what you sent in? I will do whatever I can to help. I am not doing loan modifications but I can assist you and coach you.

    Let me know!

    Thanks - Moe

11. Moe
    Oct 4th, 2007 at 8:04 pm

    Thanks for the tip. I really appreciate that and will add it to my list of tips . Anymore tips and tools?

12. John in Omaha
    Oct 6th, 2007 at 6:42 pm

    Thanks for the information. This is very helpful. I talked to someone at CW and they gave me a fax number to send a hardship letter to. I haven’t heard back from anyone at CW.

13. Moe
    Oct 6th, 2007 at 10:07 pm

    You’re welcome. Glad I could be of service to you. Please let us know what happens. I am especially interested about Countrywide. Thanks!

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15. Jeanne Michael
    Oct 8th, 2007 at 2:49 pm

    Moe, this is a great site and very much needed. YOur list of loss mitigators is as you know lending company names. There are specialists who’s main job is to help people stop losing their homes to foreclosure and who have the expertise and knowledge to work with lenders on the homeowners side.
    As in any industry, there are scoundrels, but, many of us are not. I have personal family experience with the homeowner’s side and do this to truly help make a difference.
    Please tell your readers that often times lenders act on their own behalf and not the best for the horrower.
    Find a loss mitigation expert who offers a refund if the workout is not successful. It takes a lot of time and followup to close a workout or loan modification. And lenders are often not the most agreeable, lender mediators help in this process.
    Sure borrowers can do this themselves, and they can also pull their own teeth, but why? Let experts do the work, they really can help. Google loss mitigation or lender mediator. Ask how long they have been doing this, what states do they work in, what types of workout plans do they use most, is the fee refundable, do they offer a guarantee? Then choose the one you feel confident will do the best job. Also check with the online BBB to ensure they don’t have complaints.

16. Moe
    Oct 8th, 2007 at 3:41 pm

    Thanks! Please tell me more about what you do and how successful you are in doing this. My experience and research shows that lenders are not modifying loans. How long have you been in business? What do you charge?

17. Anonymous
    Oct 8th, 2007 at 5:18 pm

    Household Mortgage -(Is now called HSBC Mortgage Services) (800) 365-6730

    HSBC Mortgage Corp.(there is a difference between Mortgage Services and Corp. placed new number) (800) 338-6441
    Default Resolution Team (if long term problem)
    2929 Walden Avenue
    Depew, NY 14043
    (888) 648-3124 Loss Mit
    (732) 352-7519 Fax
    Web:http://us.hsbc.com/personal/mortgage

18. Moe
    Oct 8th, 2007 at 5:50 pm

    Thanks for the contribution.

19. JoDee
    Oct 8th, 2007 at 6:52 pm

    Hey Moe - I just stumbled across this blog. It is awesome! I was in subprime lending for over 8 years and recently tried to step out because of the fact of not being able to help anyone- I was tired of the negativity. I recently through the loss mitigator “hat” into the ring, and am really looking forward to being able save these drowning people. I am glad I came across this page - it is very informative. Have you received a reply yet as to how much this guy is charging and any other information? I want to be as fair as possible in what I have to offer, from what I am told it is equivelent to a house payment as to what you make on a case… ? I am going to make this my new home page! Keep up the great work - very informative

20. Moe
    Oct 8th, 2007 at 8:18 pm

    Thanks!

    The word on the street is that for-profits charge anywhere from $1500 or your mortgage payment what ever is greater. I would look up the foreclosure consultant act in your state and make sure you comply with all laws in regards to this. Just be careful and take care of people. You also should have some kind of refund policy.

    Good luck!

21. JoDee
    Oct 8th, 2007 at 8:28 pm

    I’m going to do my best to make this a win win. I want to “feel” good doing this - knowing that I am helping others and helping to make a quality of life for them. Of course- I do want to make money as well, but it sure would be a change to have it be a positive experience… I am going to look into the foreclosure consultant act, and think that I am going to do something similar to the money back guarantee, if not maybe them paying till it is resolved - I am still fishing that one out…Thanks for the great info - love this site!

22. Moe
    Oct 8th, 2007 at 8:34 pm

    Cool. You may also look into starting a non-profit. There is a huge need for them right now. Network locally.

    Best of luck and stay positive!

23. Jeanne Michael
    Oct 8th, 2007 at 11:43 pm

    The comment about the cost of loss mit being a house payment is old school, although in some areas, that may be the case. Charges for loss mitigation can be from $795 to $1500 with an average of $1200. We charge $500 up front which is guaranteed to provide a workable solution or money back, then when we are successful with the solution (95% of the time), we backend charge $800 for a total of $1300. I am with a company that has been in business for over 8 years. Our success rate is 95%. More loan modifications are beginning to be completed especially since lenders don’t want the house, they want the interest on the loan as their main revenue source.

24. april
    Oct 8th, 2007 at 11:51 pm

    Please don’t turn this blog into a place where bottom feeders engage in price fixing for illegal debt relief/reorganization services.

25. Moe
    Oct 9th, 2007 at 12:47 am

    IT WILL NEVER, EVER HAPPEN IN A MILLION YEARS APRIL! I PROMISE.

26. Moe
    Oct 9th, 2007 at 12:54 am

    I am no expert on for profit loss mitigation. I just was answering a question from a nice guy who is trying to get in the business. I don’t condone for profit nor am I against it 100%. I just have yet to run across and legit for profits.

    So, old school or new school, I don’t care. It’s all relative. So you charge $500 up front? What state are you in and what states do you charge this up front fee in?

    You are successful 95% of the time. WOW, that is unbelieveable, literally. Especially when only 1% of loans are being modified.

    Lenders do not want the house? OK, what do servicers want since on 75% of the loans made are being services by someone other than the lender? They want to just roll over and make loan modifications? I beg to differ on that.

27. JoDee
    Oct 9th, 2007 at 11:22 am

    I am looking for help in organizing a great organization. certainly not a bottom feeder, and hope you didn’t imply that- there are actually good people out there without thinking negatively

28. JoDee
    Oct 9th, 2007 at 11:27 am

    I think in “response” to your question to the other person stating that the lenders want to restructure rather than get the house - it is because they can’t have too many bad loans on their records, otherwise that lessens the amount they can borrow from the fed - if they have all these loans gone bad - it says they have practiced in the wrong, and why would the fed endorse that?

29. JoDee
    Oct 9th, 2007 at 11:28 am

    Jeanne - do you mind me asking which company you are with?

30. Kevin
    Oct 9th, 2007 at 3:33 pm

    Chase Home Financial Loss Mitigation (if call
    Main switchboard: 800-548-7912.
    Loss Mitigation: 877-838-1882 ext 52195.
    Number they gave me after taking my loan number: 866-665-7629 Business hours M-TH 11AM-8PM, F 8AM-12PM.

31. JoDee
    Oct 9th, 2007 at 4:35 pm

    Once you are going through the loss mitigation process - is there a software that you would use, or certain docs we would need to have access to to complete the loss mitigation process? for instance disclosures or compliance docs? I mean I have Calyx Point - but am wondering if this would be like structuring a whole new loan - which I am assuming if we are modifying the loan - but I am wondering where / who the docs come from- the lender / counselor? weird question?

32. april
    Oct 9th, 2007 at 4:45 pm

    I am a legal aid lawyer defending foreclosures in Jax. This loan restructuring is still a total state of confusion and it takes all the energy and effort of my office to cut to the quick and get these loans worked out. However you have to have a lawyer to determine legal vs. bogus debt and to make sure that rescission and other borrower rights are not glossed over or missed. The not for profit profile is the way to go. There are many organizations out there in every community that could access funding and hire a staff attorney and homeownership preservation/foreclosure prevention case managers. Don’t call them counselors. Leave the legal advice and counseling to lawyers. Staff attorneys are not expensive. It is shameful that the housing counseling industry is so polluted. We need to set nationwide industry standards that includes the lawyer layer.

33. JoDee
    Oct 9th, 2007 at 5:09 pm

    Hi April - question - what are your thoughts then on the fact that i am a paralegal, that has been in mortgages for 8+ years? do you think that is enough? or still the way to go would be to hire an attorney?

34. Moe
    Oct 9th, 2007 at 5:38 pm

    Organize a non-profit like April mentioned. Many people need serious legal advice and that is what the non-profit housing industry is seriously lacking. I realized that a long time ago. But I am not in charge and it seems like many non-profits are not united.

    Do not do this for profit.

35. Moe
    Oct 9th, 2007 at 5:44 pm

    They don’t borrow money from the Fed. It is packaged and sold in the form of mortgage bonds and then sold in pools to investors (unless. If they have to many loan modifications and short sales then they will have to report this to investors as losses. If they foreclose, they do not have to show a loss till that property is sold and off the books. So it seems many lenders are foreclosing to appease investors and not cause a panic on Wall Street.

36. Moe
    Oct 9th, 2007 at 5:49 pm

    Not a weird question. There needs to be one but there is not. Restructuring a loan is done by them. You can input figures in Point by changing the rate, term etc and see where the homeowner needs to be for the loan to be affordable.

37. Moe
    Oct 9th, 2007 at 6:09 pm

    I 110% wholeheartedly agree with you on this April. I would love to speak with you about this and can use your guidance. I have tried calling you a few times but it’s pretty tough to get through. lol

    I work with attorneys as an IC/Mortgage Expert because as you know, many attorneys do not understand the mortgage aspects of the business. There is a huge need just to service the victims of predatory lending. But all focus is being placed on just funding for HUD counselors (which I feel is needed) when there should be large funding support for a firm such as yours and there needs to be one on every major county in America.

    Is your firm doing anything on this front or is this your views and a cause your are looking to pursue individually?

38. JoDee
    Oct 9th, 2007 at 6:31 pm

    I can tell that it has totally exhausted you.. I think I am going to look into it in my community as I know there are so many in need - almost every corner it seems. thanks for your advice

39. Jeanne
    Oct 9th, 2007 at 6:44 pm

    Gee, thanks for the big slam on my profession. I thought this would be a good informative site, but, I see you are just biased as to your single purpose (whatever that is) and others are snot. I work very hard for my clients and make an honest living so you are off my list of resources. Glad it was an early lesson and I didn’t absorb too much negative energy from this site. Bye

40. JoDee
    Oct 9th, 2007 at 6:58 pm

    Jeanne - I don’t think I slammed you did I? I am actually probably in the same boat as you.. I am trying to practice loss mitigation and am trying to find as honest of help as I can… the better informed we are - the less damage is done for everyone. I kind of felt slammed as well. referred to as a bottom feeder didn’t feel real good - as I am just wanting to know what the honest way to help these people - I do appreciate your advice earlier - thanks. there is another site that I have been getting a lot of real helpful resources and pointers from if you’d like. thanks again for sharing - I had thought this was a good stop for me too- but may not be what it was intended for me.

41. Clyde
    Oct 9th, 2007 at 9:42 pm

    JoDee

    I worked for New Century as a review appraiser, and I have been looking into Loss Mitigation as a business for the last 2 months. Obtaining loss mitigation training from Fannie Mae, Freddie Mac, or HUD is limited to employees of lenders, servicers, and non profits. Forming a non profit appears to be the way to go. The lenders pay for the workouts, and you also qualify for grants to cover operational expenses. Most of the lenders want to go from stated to full doc. Check out the California Dept of Corporations - Financial Services (licenses all lenders and servicers) Release No. 61-FS, dated September 5, 2007.

42. W C Prouty
    Oct 9th, 2007 at 10:22 pm

    I agree with you almost 100%. Loss Mitigation literature makes reference to non profit “housing counselors”, but the potential client must be informed upon the initial contact that the “counselor’s” advice does not constitute and is not a substitute for legal advice.

43. JoDee
    Oct 10th, 2007 at 12:49 am

    thanks a ton Clyde. There are a few firms I have researched that seem to be pretty legit and honest but I understand you totally about the fact that you have done some pretty big research - as have I. I never really considered it until I had an attorney that knew of my legal schooling combined with my mortgage experience say to me this past august that it would be a great opportunity. I was scratching my head till then…

44. Moe
    Oct 10th, 2007 at 3:44 am

    This wasn’t a big slam on for profits. There are some good ones but a majority are crap. Plain and simple. If your firm is great then tell me why please.

    My single purpose is to help homeowners by giving them free information and the tools to do it themselves or to get educated on how it all works. There was a need BIG TIME on the internet for this, so I filled it.

    I work with lawyers and we do predatory lending cases. We network with for profits and non profits and help people save their home using federal laws such as the Truth in Lending Act (TILA). Many for profits and non profits are not properly serving some of these homeowners and actually doing them a disservice by not being properly educated on predatory lending laws.

    My thoughts are that anyone who is doing this and does not have legal counsel on board is doing this business a disservice. Too many people are losing their homes when they could have been saved by and experienced mortgage law attorney.

45. Moe
    Oct 10th, 2007 at 3:46 am

    Yes and any non profit should have like April says, legal counsel on board to handle many of these cases.

46. JoDee
    Oct 11th, 2007 at 4:18 pm

    any ideas on how to begin to open up a non profit loss mitigation business?

47. Moe
    Oct 11th, 2007 at 4:20 pm

    Stay tuned.

48. april
    Oct 14th, 2007 at 10:51 pm

    Most legal aid/service providers should be able to assist you with this process and/or should be able to refer you to a private attorney who can assist you pro bono with this effort.

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53. KAREN
    Nov 26th, 2007 at 7:23 pm

    All insight on this is helpful. Particularly the phone #s and contact help. It is hard enuff to get thru this without having a foreclosure via snail mail. This country is falling apart quickly. Which candidates will really help us and not be all BS???!!!

    I am close to foreclosure and cant get a human being to talk to me thru WAMU. If anyone has insight re WAMU, pleae share. Thanks for all the help on this site.

54. RMadri
    Nov 27th, 2007 at 1:48 am

    Karen,

    WAMU has a loss mitigation department. When you call, you should ask for WAMU workout package sent to you. It would take 5 to 7 days when your workout package is received and a mitigation specialist will be assigned to you.

    When you said you are close to foreclosure, does it mean that you have received a Trustee Sale Date?

55. Moe
    Nov 30th, 2007 at 1:35 pm

    Thanks everyone!

56. Michelle
    Dec 3rd, 2007 at 5:08 pm

    I am looking for phone numbers for Litton Loan Servicing other than the ones listed on this site. When my husband tried to speak with someone from the Loss Mitigation Department, he was told that there are no incoming phone lines to that department. He asked that they call him then, but was told that they would only communicate with him through the mail. We tried every number we could find and were always told the same thing. Shortly after our repeated phone calls, a man was in front of our home taking pictures. My husband called out to him to ask what he was doing. He handed my husband a real estate agent’s card and told him to call the number and the agent could help us out. My husband called the number and the agent said he was a representative from Titanium Solutions, who Litton uses to help process loan modifications. We were optimistic that our impending foreclosure could be prevented and scheduled a time to speak with the agent, who told us that he would contact Litton’s Loss Mitigation Department and we could have a three-way call to discuss our options. We immediately knew for sure that something was up, and it was not just our imagination, since this real estate agent obviously had a number for loss mitigation when were told more than once that there was none. We had the three-way phone call as scheduled and their loan modification “offer” was really no offer at all. We asked if we could please try and discuss some of the terms of the offer and we got a rude “no, this is what you get – take it or leave it” attitude. My husband asked to speak with someone who has the authority to negotiate the offer and was told there was no one else, and again to take the “offer” or not. Litton hung up and my husband questioned the real estate agent about what had just taken place, and he said he didn’t know what was going on since Litton had negotiated terms with others in the past through him. He told us there was nothing else he could do to help us unless we wanted to sell our home, and we hung up. We have explained to Litton that this is our home and we want to do everything possible to try and stay here. However, they seem to just want us to walk away and let them have it back. They even offered, in a note through the mail, to give us money if we would agree to move out. We are parents with six children (and their pets) and finding a place to move to is no easy task, even if we wanted to move. We have told Litton that we fell behind due to my oldest daughter’s sudden medical condition, which has resulted in her being hospitalized (once in pediatric ICU) five separate times. We tried to keep up with the mortgage payments, but the costs of doctor visits, medication, and hospitalization have put us behind. Thankfully she is now doing much better, and we have let Litton know that we would like to bring our account current, but we need their help. If anyone has a way to reach someone at Litton Loss Mitigation directly who actually has the authority to discuss working something out with us, please let me know. Thank you for your time.

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60. fewchaboy
    Mar 25th, 2008 at 2:11 pm

    The Loss Mitigation Department for Homecomings Financial is (800)850-4622 option 5 extension 2365442

61. Rosa
    Mar 29th, 2008 at 8:45 pm

    Hi Moe love your site! I am a realtor in Illinois and am really busy running shortsales and helping some of my clients with Mods. For those who want to charge distressed homeowners for these services in Illinois, its illegal, Check Lisa Madigans law efective January 2007-Mortgage Fraud Act. I get paid for running shortsales by the lenders if I can take them to closing. My modification cases are a labor of love–no pay–outside of knowing I helped a family. Well I should never say I don’t get paid because those families refer me to everyone and their cousin and even in this market I have constant work;)

62. Jose
    Apr 7th, 2008 at 11:37 pm

    Does anyone have a fax number for option one loss mitigation? Please advise.

63. Moe
    Apr 8th, 2008 at 10:10 am

    Thanks so much Rosa!

64. Jose
    Apr 11th, 2008 at 2:58 pm

    Option One Loss Mitigation Fax

    866-669-3671

    Make sure you put loan numner on every document you fax.

65. Suhay
    Apr 13th, 2008 at 10:14 am

    Does any one know the fax number To Washington Mutuals Loss Mitigation.They provided one but but seems not to be a fax number. They gave me 904-886-5529. Thanks

66. Jose
    Apr 15th, 2008 at 1:35 pm

    Moe,

    How do I request a life of the loan from my bank. I believe you mentioned this on your website. I have an option arm, with Homecommings, I applied to modify, the loan, becuase i was four months late, they agreed to modify after I started paying again, they told me to pay my reqular payment for three months. At the end of the three months, they would consider a loan modification. Well now it looks like they sold the loan to Aurora Servicing? What’s up with that, any thoughts? Please help!

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