Sherman L. Adside Jr.
1620 Berry hill Road
Cumming, Georgia 30041
Tel. 678-650-3294

Office of the Attorney General
40 Capital Square, SW
Atlanta, Georgia 30334
Tel. 404-656-3300

Re: Internal Investigation Into the Bank of America Home Loans And its Practices.

To Whom It May Concern:

I’m writing this letter asking for an investigation into the practices of the way that Bank of America Home Loans has been handling my consideration for a loan modification.

The attached complaints sent to Bank of America Home Loans, will show the ordeal I’ve been going through. After faxing seventy nine pages to Mr. Christopher Cobern of the CEO and Presidents Office, he express to me that his father was ill and that the information sent to him could not be addressed because no one else can access his e-mail address except himself and that there was nothing else I he could do under the circumstances for me. In light of the serious of the situation with me and the Co- borrower, and a pending modification hanging in the balance, I thought he would have given me a better answer than that in my efforts to get help in being considered for the Making Home Affordable Program. I like to point out that it cost me fifty dollars I didn’t have to fax the needed documents to him.

On February 20th, I faxed a second set of the same documents to a Ms. Tricia Ormes of the CEO and Presidents Office, since he refuse to assist me and gave me no recourse …the second set of faxed documents cost me another fifty dollars. At this point I wanted to know what was going to happen to the document’s I’ve already sent to him and what contingency plan is being put into place if any, so that this doesn’t happen to anyone else struggling to keep their home based upon what seems to me a lack of sensitivity. When contacting the top to let them know what the bottom is doing, the top shouldn’t dismiss it, in my opinion the same way that the bottom did with the same type of behavior that is being brought to their attention to correct or investigate.

On February 22nd, I contacted BAC due to a return call that was made on February 08th from Ms Casey at 704-386-5681-reference number 3221361 to me. I wasn’t able to speak with Ms Casey, but I was able to speak with Ms. Paula at 8:47 am and she told me that my case was assigned now to a John Tillis of the CEO and Presidents Office. His telephone number is 972-526-6975. He express to me that he was going to forward my case to a negotiator.

On February 26th, Mr. Cobern called me and told me that my family and I were not in jeopardy of foreclosure status. On March 1st, I received a letter from BAC dated February 25th expressing that my request has been received and that a response to my complaint will happen within twenty (20) business days. On March 9th, I was able to speak with Ms. Diana of Customer Relations Advocacy Department and she informed me that Ms. Kimberly Kremer was the Negotiator assigned to my case and that she is based in California.

Suddenly out of no where, I get a letter from Dallas, Texas stating that I have past due multiple payments and that I’m under research for these payments to determine what payment were received or not. Any payments not under research are subject to immediate payment as of March first. Why is this the case, when I’m being considered for a Loan Modification?

Payment amount due is $7,341.25; Partial payment balance is $824.99. Ms. Felcia from Customer Relationship Advocacy Department told me that Lianna Balayan of the Advocacy Department is the person monitoring my case. Her e-mail address is Liana.Balayan. @Bank ofamerica.com. On March 11th, I spoke with Ms Balayan at 800-405-0048X 6432 and she gave me Kimberly’s number 972-638-4126. It was express to me that the Co-Borrower’s request to be remove from the loan as requested early on, had to be done through the Qualify Assumption’s Department and that my consideration for the loan modification would scrap after all of this time going back and fourth with the drama with them. Why couldn’t someone after knowing what was indicated in my hardship/explanation letter, explain this early on instead of having me send all of the mentioned documentation to them and go through the long awaited process for consideration, only to be told that I would have to start all over again with the Qualify Assumption Department for processing which takes about three more months for possible approval. WHY?

To make my situation more complicated, Bank of America’s Assumption Department that performs a prequalification will not consider a delinquent loan for restructuring, so my only option is a modification to reduce the rate on the loan and hope that the arrears is put on the back end of the loan to prevent foreclosure and be approved for a permanent rate of 2% for five years or better. I like to point out that up until June 13, 2009, I’ve been paying on the loan all by myself with no help from the absent Co-borrower, which is still connected, to the loan with no payment since the contract was drawn up. My wife, my mother who is seventy-nine years and myself have been doing the best that we can without no help from the Co-Borrower on the payment on the loan. The additional hardship on me also is loosing my dad last year on March 27th and having to care give for my mother and my wife as best I can and trying to earn a living holding down my current job throughout all of this. In bringing these new developments to the Co-borrower, which I’ve mentioned resides elsewhere, refuses to assist me at all in this precarious situation however, she wants me to have her remove from the loan… “How can I do this enlight of what I’ve already expressed” I don’t know what to do with this situation without loosing my home?

I’m being told that I have five to seven business days to get the Co-borrower to comply or I will loose everything! The following I’m requesting from your Agency is to help me resolve this matter as soon as posible:

(1) Can an investigation be done by your agency regarding the practices of Bank of America Home Loans to insure that my case is being handled properly and that this doesn’t happen to no one else? Many people are suffering already without Bank of America stone walling homeowner’s this way…it’s not right for them to this to people.

(2) Is there any way that my family and I can get the consideration for the modification to go through without the efforts of the Co-borrower not contributing to the loan, and no plan to do so? All my family and I want is a chance to be considered for the loan modification so we can stay in our home.

Please respond to me as soon as possible since this is a time sensitive matter. My telephone number is above as well as my address. Thanking you in advance for all of your help in this matter.

Sincerely;

Sherman L. Adside Jr.

Your comment is what I read as another “blind American” refusing to see the writing on the wall……………………..

“Under that cover, the floundering enterprise paid its owners huge dividends and provided them favorable loans and other financial deals deemed illegal by federal investigators.

Wanting to avoid a lawsuit, the secretive Pritzkers quickly agreed to what the FDIC hailed in December as the biggest settlement they had ever negotiated. The Pritzkers would pay $100 million immediately, then $360 million over 15 years.”