By a Countrywide Home Loans Client, American homeowner and mother, Shauna.
I am a little nervous, as this is my first time posting….here is my story. Due to my 3 year engagement ending in Jan 08 and me assuming by ex-fiancé’s portion of the bills which included an additional car note (I have since returned the vehicle to the bank). I missed my first house payment in March 08.
I called Countrywide at the beginning of April and was put on a repayment plan which increased my monthly payment from $973.06 a month to $1157.50. I thought that we had agreed that the due date for each month would be the 17th (when the funds are guaranteed), only to find out someone incorrectly made it the 10th.
This was a problem since they don’t have a grace period.Needless to say, the first month was due and I couldn’t make the payment on the 10th, so when I made the payment on April 17th, I was given a new repayment plan of $1148.50 and received a notice the next payment was due on June 17, 2008. I mailed my June 17th payment off on June 12, 2008(5 days in advance) trying to ensure I was not late. On June 17th I called to see if my payment had been received and posted, only to find out that it hadn’t been.
I then spoke with a “Customer Service Rep” at Countrywide who took another payment for June over the phone and advised me to stop payment on the other check that had been mailed because they had no way to stop it from being put through for payment and if it was returned, I would be charged a $35 fee. Immediately after, I contacted my bank and stopped payment on the check.
Well my bank inadvertently stopped payment on that check and the check payment made over the phone because they were for the same exact amount. and to their computer it seemed as if the same check could have possibly been put through as a draft. Just my luck, on June 19, 2008 the check that had been originally mailed on June 12, 2008 had been received and deposited for payment.
After learning this, I went to my bank and obtained a letter stating what happened and faxed it to them. Around June 25, 2008, I received a letter telling me my payment had been returned and advised me to send another payment (1148.50) immediately; I did so along with another copy of the explanation letter from the bank. I then called Countrywide Home Loans later that day and was assured that my repayment plan would not be cancelled due to the circumstances and that my account had been thoroughly.
Low and behold, a couple of days letter I receive a notice in the mail stating my repayment plan was cancelled. On July 1, 2008 I then contacted Countrywide to explain my situation and informed them that they had received my payment for this month on June 30, 2008 and asked for that repayment plan to be reinstated. I was then told that I would need to be put on another repayment plan.
After talking to a couple of different customer service reps., I finally reached one with a heart. She and I went over my financial information and determined that my surplus is about $300 per month. She told me that the computer was showing I only qualified for a loan modification and my case would be referred to another loan negotiator for review. On Monday, August 11, 2008, I went on Countrywide’s website and saw that my second request for a loan modification had been denied and regular collection activity would be resuming on m account.
I then called Countrywide the next day and was told that my case had been referred to the Heart team for fast track service of my loan. Since learning this, I have called the Heart Dept and they don’t have my case yet. They tell me that Countrywide sends out the documents Fed Ex and then they explain the paperwork to the clients and I shouldn’t call them until
2. Since I have been referred to the Heart Dept. does that mean that I
qualify for the Home Saver Advance or do I have to worry about
becoming further behind and having them tell me I don’t qualify after
anxiously waiting?
3. If I make this month’s payment, will that disrupt the process the Heart
Dept. is currently working on? It is my understanding that they are
going to offer me a Home Saver Advance which deals with specific
figures regarding the default amount?(per a Countrywide Rep)
4. If they were trying to see if I was qualified for a loan modification(sine
Jul 1, 2008, doesn’t that count for something?
I welcome any help or suggestions that anyone has to offer. I don’t want to lose my home. My 13 year old son passed away in his bedroom two years ago from terminal cancer and this would be very devastating to myself and my other son who is now 13. Also, can someone give me a number for Tabitha (at Countrywide)? I just don’t know what to do, it seems like I keep getting the run around all while I’m running out of time. I am so scared I am not doing to get those documents from Fed Ex by the specified.
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