Comments on: Citi Mortgage Loan Modification for This Grateful Homeowner

By: April

April — Sat, 06 Mar 2010 19:01:57 +0000

Hey, lets remember where this all started. With greedy lenders approving anyone for a mortgage. Years ago you really could trust a lender. If they said you can afford this much – they were right. Now look at the mess they created. Just another reminder – hard to trust anyone anymore. The worst part – they are almost rewarded (financially) for crocked business.
My daughter is out of work, has a child and another on the way. Her husband works but, unable to afford there $1,900+ mortgage payments. They have been in contact with so many at Citi that it is ridiculous. This has been going on for 2 years. The latest call was today – Citi called my son-in-law to tell him they owe 15K. He explained what has been going on and the discussions with others and filling out the Hardship Package etc. Citi said, oh, we have no record of this. Resend it all. My daughter is pregnant and this stress is unbelievable. No regard for life. They are waiting for that knock on the door – they have to get out. Is there a class action suit going on?

By: Scared

Scared — Thu, 25 Feb 2010 19:15:44 +0000

So, after being told that our acct was being reviewed…. we received a letter yesterday that we did not qualify for the HAMP, but I knew that…. they had told us they would do a traditional home modification and that is what we are waiting for. Is that the same or different?

So, called the counselor that is reviewing our loan and left a message. The message said we would get a call back within 24 hours, 5 more hrs and it will be 24hrs.
Oh yes…. we also got put on the pay less and then we tell you if you qualify and from 1 month behind we went to two and then when they said we were approved and not to pay that month , but the following we went from 2 months behind to 3.

We have a little one and we love our home, before this we were never late, why can’t they see our history and help? I don’t understand…… I hope she calls

By: Josephine

Josephine — Thu, 25 Feb 2010 16:00:04 +0000

I was set up on a trial plan back in September 2009 and I was informed based on my income my payment would be $1,971.00.
I made my payments on time and even made a 4th payment in January 2010. I received an email from Citi stating that my HAMP had been approved and to expect the paperwork in the mail. I called in the same day and was told the terms of my modified loan.

I received the final paperwork via UPS, signed it, notarized it and sent it back. I got another email which I have all saved that they have received my paperwork and to make my payment on the 1st of March 2010.

I went online and my account had been updated to the modified terms that was sent me in the mail, also printed out the mortgage statement which I have a copy of.
I called in yesterday to make my payment and was informed that the MOD had been reversed because my investor does not support HAMP, I obviously challenged that and got transferred to a supervisor by the name of Dissa . She informed me that I was informed in error and that she will get it fixed and that I do qualify for the HAMP through the investor and to go ahead and make the payment on March 1st. I received another call from a Mike last night who told me that the investor would not allow for a term extension so the loan has to be re-worked. Also he found out that my income wasn’t put in correctly and a lower income was used and they also did not use my rental income. The call got disconnected and he didn’t call back, I have called 7 times since last night and keep getting the run around.

I am so stressed by this and considering what my legal options are if any or what I can do or who to contact at this point.

By: Ryan

Ryan — Thu, 25 Feb 2010 03:52:38 +0000

Its painfully obvious that they are just screwing with people. Back in April 2009 here is what i posted:
I filed for assistance with Citimortgage after my wife lost her job. Luckily she found a new one and i just heard back from the loss mitigation department about the Process.
So far we have never missed a payment but since her new job pays significantly less we’re looking to have our monthly mortgage payment reduced. So i talked to the guy and he said that there is a 3 month TRIAL period where they will lower my payments and at the end of the 3 months citi will decide whether or not to modify my loan.
BUT there is a catch, at the end of 3 months if they decide to not mod the loan I will owe them the reduced payment amount AND either way my credit gets wrecked in the process because now they treat me as if i have been late for 3 months….
So here i am, I have never missed a payment and they want me to do this?!? for the chance that MAYBE they will help me? What? wreck my credit and send me to collections…. Their reason for this PROCESS is to weed out the people who dont need help. Has anyone here had this situation? I feel like its just a scam just to get a person backed into a corner

It looks like I was right, reading a few more posts here has confirmed that they get you to miss payments, then report you to credit agencies as a dead beat…. Kill your credit and then F you out of your house. I love how the same people who got their bailout are now putting the screws to the american public as if the whole mess is our fault. I dont care if people inflated their incomes, lied or whatever the FACT is that the banks are the ones who GAVE these people loans when they were obviously not supposed to get them, so its atleast 50% their fault and being a little biased its more like 90% thier fault. However its 100% their fault that people are still loosing their homes by telling people to miss payments, just modify the loans retards! I could rant on this until my hands bleed.

By: Scared

Scared — Tue, 23 Feb 2010 21:03:46 +0000

OMG!!! I read this and OMG!!! We have been back and forth for a year now with Citi. Paper work has been lost and we have had to starte the process again. One rep even screamed at me on the phone and told me to “stop paying my credit cards because I was not going to get arrested or loose my home. That sure I would ruin my credit, but I would have my home.”

I was in shock…. my husband then called and was approved for a loan to pay what was owed, which would get us into more debt. When we log into our acct it even says we have been approved and paper work will be received in 5 to 10 business days and that was in December, still nothing. Now we are 3 months behind instead of 2 because they told us not to send the payment because we had been approved. We called and they said we did not qualify… WHAT?? Started the process all over again because they had the incorrect info.

called again today and was told a counselor has been assigned and it is under review…. they gave me the # and ext. will be calling. I have logged since DEC all ph calls with employee names and ids. If I have had logged this since last year I would have sheets and sheets of paper. We are really scared because through all this we have not received calls or any mailings…. We are afraid that one day a letter will come saying we need to get out.

By: Frank

Frank — Tue, 23 Feb 2010 20:26:35 +0000

It takes them 7 days to “transfer” any faxed document into their system. They do not accept any emails. It takes them 3 month to review a document. The IRS tax request document has a expiration date of 3 month. They need to have all the documents in when they do the final document.

I completed my trial period plan on January 1st. I was told in January that my file is being reviewed and final decisions were made. I was told in the end of January that I just have to wait one more week. I was told in February that my document expired and that I have to resubmit and the whole process resets. I was told now that I might have to wait 2 or 3 more months until they review the documents (note that the only “new” document that they received is the IRS request form with the updated date. It takes 2 months to review a new date. I don’t know how can they become bankers with this kinda of BS.

Is anyone else going through this nonsense?

By: Sheridan Greenhaw

Sheridan Greenhaw — Tue, 23 Feb 2010 05:12:35 +0000

Well after all the fuss and bother CITI took our home anyway…. now i am in an apartment, having seizures from stress and worsening of my medical condition due to this companies lies… AND paying rent that equaled the amount of my original mortage… go figure… and BTW we sent Mr. Obama copies of evrything and the keys to our home…
Goodbye CITI.. hello homehealthcare and hospice.

By: private

private — Sun, 21 Feb 2010 03:20:35 +0000

I have never made a late payment or violated any terms which were agreed to by CitiMortgage. We qualified over the phone for a HAM mod. and followed all requirments and guidelines. TODAY they reported a negative on my credit report because the agreed apon HAM payments they worked out for me are less than the original mortgage payment. So they reported that I am only making partial payments. This is misleading to other credit grantors since it shows negative. I am LIVID and may I quote, “MAD AS HELL AND I AM NOT GOING TO TAKE IT ANY MORE!”

By: mike ross

mike ross — Thu, 18 Feb 2010 19:09:22 +0000

HOW MUCH IS CITI PAYING YOU FOR THIS ARTICLE HERE IS MY PHONE # 309-721-3792, CALL IT and re RUN YOUR STORY BRO THAT LOAN MOD PROGRAM IS A FAKE SPEAK TO JR SOLMON AT CITI BOUT THE PROBLEMS I HAVE HAD WITH THEM JR TOLD ME TO KEEP FAXING PAPERS AND DOC”S TO HIM HE NEVER RECEIVED ANY OF THEM ILL CALL NAMES IVE GOT DOCS STATING I SIGNED FOR A LOAN MODIFCATION NOT A FORBERANCE LOAN YEAH IVE GOT ALL THE WRITTEN PROOF I DONT CARE WHO READS THIS CALL ME I HAVE EVERYTHING IN PLAIN PROOF FURTHER MORE I HAVE FAX RECEIVED PROOF THAT EVERYTHING WAS SENT TO THEM DONT PRAISE THEM START CALLING PEOPLE ON RIPOFFREPORT.COM READ IT WE ALL HAVE BEEN TAKEN AVANTAGE OF BECAUSE OF THEM, I ALSO ANY LAWYERS READING THIS TAKE THIS CASE ITS A SLAM DUNK CASE EASY WIN!

By: Renoira

Renoira — Wed, 17 Feb 2010 14:24:26 +0000

Maggie,

You are sounding a little self-righteous. Why do you write as if you are assuming that only you are hard-working and lucky enough to get a mod?

It is hard enough out here on our own. Some people get heard and others do not, but there are hurting people out there who have worked hard all their lives. Not looking for a handout, and have been trumped by predatory loans and deceitful lending practices.

This site is to help homeowners, not beat them up. You should be grateful you got your loan mod and not use it as a tool to hammer over the head of those who didn’t.

How about a word of encouragement instead on how you did it?

Just a thought.