Mortgage Servicer Survey – The Loan Safe Report
The homeowner responses are coming in by the droves and to no one’s surprise, it is looking very bad for many home mortgage servicing companies. Apparently many of them simply, “suck!” Homeowners get the foreclosure shaft and has they are losing their homes, they are being kicked in the ass and abuse is common.
It’s time we shine a big spot light on these guys and I NEED YOUR HELP TO DO SO!!!!
Sample Question: How could your mortgage servicer improve your experience with their customer support?
Responses thus far:
· Hire Americans!!!
· Hire more people.
· Be willing to work with us, instead of treating us like another number they are happy to foreclose on
· Being able to understand them and them understanding me
· CALL ME BACK.
· maybe get efax, all I get I’m sorry our system is not working can you send us the fax again.6-15
pages. All this money yet they don’t have a simple system to make their job easier with efax.
· Work with us faster and lower the APR to a fixed rate and forgive the delinquent interest pmt. so we can keep the home. We have been working on this daily for the past 14-16 months and all they want to do is have us pay the full amount.
· They could transfer you to the appropriate person that can actually help you with a loan modification
It appears as if they can’t even get the most basic and elementary customer service skills down and this CANNOT be tolerated. In fact it should be criminal what “some” of these mortgage servicers are doing.
Loan Safe is committed to delivering the “truth” to the media, our government and the public. Our community appreciates your help in exposing what mortgage servicers are doing and not doing to assist struggling homeowners.
After all, with over 8,000 members, we at LoanSafe.org are all in this together.
Your feedback will be used monthly in a report for the media to force much needed change in the mortgage servicing and loan workout industries. Loan Safe is living up to our commitment to making your loan and home safe by paying it forward daily. Your participation in this simple survey pays it forward for those that follow in your footsteps!
{ 4 comments… read them below or add one }
My Countrywide Story:
Laid off April 2008.
Could NOT find another job in North Florida.
Found a job in New England.
Called Countrywide and asked them if they could agree to a short sale. They transferred me to the workout department. THe workout department didn’t know what a short sale was and sent me back to the main number where I was disconnected.
Repeat the above 2 sentences about 10 times over 10 days and you’ll see the gist of what problems I was having. Finally my real estate agent found the name of the one person at countrywide who knew what a short sale was. We then got the paperwork and got it filled out and were pre approved for a short sale.
I’ve been in New York for about 6 months now without my wife + kids because I can’t get a place to rent because of my destroyed credit.
I may end up having to quit my job in about 3 weeks if I can’t find another place to rent.
Service Us Better? How about an education for starters and integrity would be helpful. Did you know that it takes more hours of education to be a hair stylist than it does to be a mortgage broker?
I have been trying to get a loan mod since the beginning of September. We are with Wells Fargo, only recently learned they are our servicer and sold our loan to BofA. We were not notified of this sale, no clue when it took place, WF is still our servicer. We filed all paperwork, were jacked around for 4 months, having to resubmit repeatedly and never told exactly what they needed, what was missing, were denied more than once due to lack of documentation (always docs we were not told to submit, etc). By the time they came back with an answer, our financial situation had worsened and we no longer qualified for HAMP (according to them, who knows the truth, they refuse to tell you the figure they are looking for, insinuating to me that I might lie if they told me… Sure, my 3 mos of bank statements do not back up what I tell them, I guess – of course, the way these guys do math, I can see their concern). Anyway… We were forced into taking their offer of a forbearance agreement, entered into 3/15 and going thru 5/15, however, today we received a certified letter telling us they set a sale date for 3/25! And there is nobody for us to turn to for help, we are screwed and the government is deaf to this. Where can we turn for help? This is insane. By setting a sale date we cannot even arrange a short sale, and the grace period of the forbearance was just a lie. I need legal counsel, but where do I go for that? Nothing on the GOV site points to free legal aid. These banks need to be stopped, they are taking all my tax money and using it to sell my home out from under me!
Correction, we entered the agreement on 2/15, not 3/15!
I confirmed that they received the payment as well, with THEM, not just the post office.
I was told I could make the payment at my branch, but then learned that I had to mail it, had to send it special delivery to arrive on time, since 2/15 was a Holiday!
So I KNOW they got it. How can they set a sale date with a forbearance in place, after their negotiator told me it would temporarily stop the foreclosure process while in effect????