In a revealing example of what she says the average homeowner faces, a California Congresswoman spent more than two hours on the phone trying, without success, to find someone at the Bank of America who could help a struggling constituent modify his mortgage payments. ABC News Nightline cameras were rolling as Congresswoman Maxine Waters (D-CA) was repeatedly put on hold for long stretches, disconnected, transferred to extensions that did not work and ultimately switched to a recording which directed her to the bank’s website.
- ABC News
I have been blogging, ranting and spent many sleepless nights trying to help struggling homeowners for almost two years now. Calling on Congress and the banks to do more to help the American people suffering in their homes.
Homes that were sold to them as the American Dream and now it is nothing less than the American Nightmare.
For almost two years I have watched thousands of people lose their homes to foreclosure when they should have never ever lost their homes. For two years I have watched lenders issue one BS press release after another saying that they are actively helping homeowners and blah, blah, blah. For almost two years I have watched our Senate and Washington do very little of anything to help. Just a bunch of talk and huffing and puffing is all.
It’s as if I am watching and it now seems we now have a bunch of squirrels running around in circles trying to play hide the nut.
Below is some excerpts of an ABC News Nightline investigative piece where Congresswoman Maxine Waters tries to get help and a loan modification for some of her constituents in the Los Angeles, Ca.
Help is not even close to what she received and she is a fricken Congresswoman folks!
This is something I have been saying for almost two years now! Wake up Washington!!!
The banks and mortgage servicers are bullshitting you. They BS’d you before and they still are. They simply DO NOT have the man power or office space to handle the amount of bad loans in their portfolios.
They can’t even answer a phone properly. Let alone receive a fax without losing it. What more evidence do you all need?
Do you want some verifiable Bullshit from Bank of America and Countrywide?
Look no further than the master of Bullshit Steve Bailey. He is the clown that is in charge of loss mitigation at Countrywide and BofA. A clown I have emailed on numerous occasions and doesn’t have the decency to email back and I know why. Is it because they would rather see me dead than work with me or talk to me?
Did I mention over 150,000 Countrywide clients come to my website monthly looking for help? Don’t you think if they were truly wanting to help homeowners that they would help the people who come to my website or offer some kind of alliance with me because I do a better job than a Billion dollar company at getting the word out.
“On average one to two minutes,” said Steve Bailey, who heads the loan division of Bank of America. “In terms of once you are waiting for a cue from an agent, it takes one to two minutes to get through to somebody. Certainly if we are urgently wanting to speak to people we don’t want them to wait 20, 30 minutes on hold just to talk to us.”
Lies, lies, and more lies. These are verified lies. There is no other way to look at it. Steve Bailey is lying to ABC and Bank of America is lying to America.
While the federal government and banks say they’re trying to help homeowners avoid foreclosure through various help lines and more, an ABC News investigation has found that the process of reaching out for help can be disorganized and frustrating, hardly consumer friendly, even when a prominent member of Congress is on the line.
More Lies from Mr. Bailey and Facts from ABC:
I think the only Bailey offered an apology to Waters and the Beards for the process they went through saying that’s absolutely not the way Bank of America wants things to go.
But the Congresswoman believes her experience was typical.
“Anybody witnessing what I was going through could see that I got pretty aggravated, and that I got upset about the basic inconvenience of the so-called system that they have, the lack of responsiveness, the inability to get anything done,” said Waters.
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