Borrower frustration over delays, lost paperwork and other impediments has resulted in a cottage industry of sham loan consultants

Goddard, who has been working with attorneys general around the country over the past two years to encourage lenders to be more user-friendly about modifying loans, says the borrower frustration over delays, lost paperwork and other impediments has resulted in a cottage industry of sham loan consultants who promise help with refinancing. These criminals take the money and run, leaving homeowners that much closer to losing the roof over their heads.

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