This blog and my forum reach a lot of Bank of America customers and it seems many homeowners are not getting the help they deserve. So, they have set up an email that you can email for help via CBS Channel 5 News Phoenix, AZ and they have promised to help you.
Have you had challenges getting your home loan modified through Bank of America?
Fill out the form below to send the bank an e-mail expressing your frustrations. All information is secure and confidential. A Bank of America representative said he guarantees a timely response.
Please say that Moe Bedard from LoanSafe.org sent you and that you will share your story on LoanSafe.org/forum in the Bank of America forum.
Let’s see if they follow through with their loan modification promises????
Email Bank of America executives by clicking here
Please join the Bank of America & Countrywide Home Loan Forumwith thousands of people just like you that you can share yopur story and hold B OF A accountable.
{ 70 comments… read them below or add one }
For over a year excuses from Countrywide and now Bank of America. Horrible they refuse to help me because I am not late on my payment a rep told me while laughing at me over the phone that I was just a number and my number isn’t up yet. Moe Bedard from LoanSafe.org sent you and that you will share your story on
i have been fighting with bank of america and countrywide for 2 years now without making any home pyms. and i havent lost my home yet but they keep putting my off for a loan mod. i have talk to 225 people in 2 years and i have all their names and the dates and times i spoke to them! what they hell i am suppose to do if no one is willing to help me!
BoA; We were working with Green Credit Solutions until they got into trouble and changed their name to Guardian and moved down the street to another address. They sent you our information 3-times regarding our modification and we have sitting in our house for a year and a half and our principle keeps going up, we are so up-side-down and no one at your bank will help us. My other half has been in and out of work, now working taking a big cut in pay. We need help to get this subprime loan modified, now.
Our mortgage is with Bank of America. My husband and I filed with the mitigation department two months ago to try and get some relief/help. We are finding the bank very unwilling to help. They told us that they are very far behind and it may take 6 months or better to even review our request. We followed a suggested letter format we found on an internet help site and sent them all the documents that they requested. Yet, they are in no hurry to help us. We are two payments behind, and yet they still show no interest. When we follow up, they don’t have any new information for us. We are just waiting to see if they will even consider our case! They told us that they do not have to help us and aren’t even certain they will. Truthfully, they do not seem eager to help.
We did not purchase a home that we could not afford. However, due to this Michigan economy, my husband and I have both taken major pay cuts. We are down over $30k per year from last year because of layoffs, furloughs and changes in our pay rates. We love our home and want to keep it. We owe a little more than it is now worth. (And yet, why are our taxes still based on the old value?) We take very good care of our property and are not abusive. It’s value was $235,000 at time of build six years ago, and now it’s value is around $150,000 because of the housing slump. We owe approx. $218,000.
ALAS! A follow up! My husband phoned them last week and the representative told him that we were denied on July 9th. They said that they called to verify our income on July 9, 2009. THIS IS NOT TRUE! The packet was just received by BofA on July 7th, 2009. We have a US Postal receipt. My husband called on the 9th to make sure it was received. NO ONE SPOKE WITH HIM ABOUT INCOME VERIFICATION! Also, BofA records had my husband working for the company that I am employed with – HE DOES NOT WORK THERE! They also had our income at well above where we really are…HOW DID THEY COME UP WITH THAT? Since BofA recorded every phone call my husband made (by the way they hung up on him at least twice), we would like copies of the recordings. We would like to see where BofA comes up with the facts that they did? We want to hear the phone call they SAY they made on July 9th – that they never made! We want to know why we were turned down, and why the representative just “willy-nilly” came up with new figures for our income? She said, “well, Mr. French, let me remove $300 from your monthly income and see if you are then eligible” WHAT?????? How do you figure that???? This is so crooked, please explain to me, will you?
Did anyone read the CNN content from the Political article “Homeowners frustrated by mortgage assistance program” ? I am leaving the link here:
http://www.cnn.com/2009/POLITICS/08/31/homeowners.mortgage/index.html
I want to add that Bank Of America sucks!!!! Our mortgage got sold to BofA ( not by our choice of course) …They are not willing to help you at all. When you call to talk to them them do not even care, htey talk to you like you are an idiot!!! I am so frustrated with them. They have us not qualifing for a loan modification but HELLO my husband is layed off. We just told them that they could have our house with a big shinny red bow on it. F#%^$ them!!!!!!!
Amy: They are about to get ours too. Unfortunately, they are going to find that it isn’t worth what is owed on it. By helping us with a modification, they could avoid another house on an already very sad market. We live in Michigan where the unemployment rate is at 17%. They should take that into account. “Ain’t nobody” buying houses in this State right now. This will be another sad story where the house will sit empty for a year, the pipes will burst and the home will be vandalized before BofA can get it sold.
I have had problems trying to get my loan modified for months everytime I speak with someone at Bank of American I am told there is nothing they can do. I am a single parent trying very hard to keep a roof over me and my three childrens head. Obama pass this plan to help homeowners keep there help and from what I can understand BofA received quit a bit of this money. Why can’t there customers get the help they need.
I am interested in having a specialist assigned to my account so that I can continue to pursue a Loam Modification. I have been locked out of my online countrywide/bofa home loan accounts so i’m not able to correspond, in writing, through the website. Phone calls to and from the Countrywide/BofA Loan Modification department have been fruitless for over a year now. I’ve spent hours literally on on the phone with India (there’s partof the problem) which is why I would like one person assigned to my account so that I may correspond directly with them. My email is included on this form. Also, I have not been able to find a mailing address for the Loan Modification Department. Can you provide me with that as well? Thank you so much much for your help.
Please do not publish my previous post. I thought it would go directly to Bank of America. Please forgive my mistake and remove it immediately if it has been published. You have my permission to forward it to Bank of America if you have access to them. Thank you so much for your help in this matter.
I am losing trust in banks these days and our country. B of A has been inconsistent at many levels. Supposedly, you call one department and it only stays in that department. They all can take your money but not share information with one another. Crooked, if you ask me. They are very unorganized and won’t admit it. I don’t know who to trust anymore. I sent in my loan modication by fax and now they say that I was supposed to mail instead. Make up your minds people. The people trained there say something different each time I call. None of them take accountability. They are playing hard ball and sooner or later it is going to put our country into a bigger whole. I am seeking better customer service and truth. I am being led on for months. We are in no position to play games or fall victims to empty promises. I’m fighting and I’ll go down fighting for my home every step of the way.
My wife and I are sitting here reading these comments, and are just shaking our heads, and agreeing with everyone. It’s been a year since we have not made a payment to B of A. We’ve been speaking to the customer service practically 4 to 5 times a week to see where our modification process is at, and everyone at the customer service dept. says different things to us, from it could be any day now to it may not happen or that we need to show more income or we need to have someone rent part of our house. B of A approved our modification back in April 2009. Then they said we were denied because we did not send back the information requested on time, even though we registered the mail with the post office and have a receipt confirming deliver within three days of receiving the package from them.
If all of you think that you have it bad listen to my story, and I hope The bank of america reads this. My house payment is $699 a month intrest only, (a loan that I did not ask for,but when they came to our house for us to sign the papers we found out then that country wide was giving us a intrest only arm untill 2013, ( a bunch of crooks, they should be in jail), and at the time we needed th small amount of money that the refinance would give us, and we were told that we would be able to refinance again in a year or two. Well as you can see we are not able to refinance, as our house is not worth what we owe on it. In May of this year, as my husband is retired from Chrysler, and so much is being taken away from us we are having a very hard time making ends meet. (we are in our late sixties), and live in Michigan. Bank of America offered us a modifacation of $775 a month, DAA that’s more than we were paying before, so we did not sign the papers. Now we are trying to send extra money to catch up on our payments, and they wont send us a statement. I just recieved a statement today a month late saying that I had to pay $958 dollars or thay were going to start foreclosure on our house. In May of this year our house payment was $699, and, being that we are having finanical problems I only sent $430. and owed $269, and in June I sent $500, leaving me owing for the month of June $199,and altogether $468, but they don’t figure that way, they add late paymants, and go back a month ,so for less than five hundred dollars they want to forclose on us, and now they want $958 or they will go ahead with this I think that we as tax payers that bailed them out that they should be willing to work with us, or we should file a class action suit against them, as I don’t think they are doing the same to help people as a lot of the other mortgage company’s are, and I’m sure that Obama didn’t want this to happen in this way, he wanted to help the people that were in trouble, and all the Bank of america is doing is making the stress so bad for all of us that are already stressed out, because we have financial problems.
Another thing I have to say is that I have never in all my years delt with such rude people in my life, they say that it is being taped, than BANK OF AMERICA SHOULD REVUE THE TAPES.
FYI – The link to Bank of America expired a few months back. These emails are not getting to the executive at BOA.
I had a countrywide loan (now B of A). After losing half my monthly income I had called several times, being d/c, talking to unwilling reps, etc. Finally figured out to just keep calling until someone sounds like they want to help. Finally got a modification packet and was approved. Sent the fed-ex envelope back to them and made payments over the phone for 4 months until one was kicked back. Each time I made a payments asking if the modification has been complete. They replied it may takes months to update and to make payments as noted in our modification and to find out that they never received the fedex. Now I am in the process all over again. Trying day after day. I dont know why these people at B of A are even working there, only about 19/20 of them will ever help! In review status again…hopefully I can save my house
Good luck, Ryan! I am under the impression they are just not qualified to help their mortgage customers. They are not trained not do they have the proper staffing. If the executives gave a damn, they would ratify this.
I have been trying for over a year to get a loan modification with Countrywide/BAC and to no avail I’m still getting the runaround. I have sent in all requested documents numerous times and I get the same lame excuses. My wife is constantly worried that we may lose our house. As it stays on my mind also. How long will it take to recieve some help?
We have had the same issues with Bank of America. We had been asking for a modification since Sept. of 08, finally got a fedex packet saying we were approved for a modification and gave us specific instructions regarding signing and returning documents by a certain time. We did everything exactly as asked, notarized, etc. We’ve been sending our payments in to the address listed in the modification docs by cashier’s check and certified mail. They sent us a second set of documents a week after the first set that were for completely different modification terms, leaving our interest rate the same and adding a ton of fees. They said that they were offering us two different programs and whichever set of documents that we sent back to them last would supercede the first. I think that is a very underhanded thing to do since both sets of documents look exactly the same and they waited a week to send the second set, assuming you would send them back last and then be stuck in the same interest rate as the original loan. Then they called us to see why we hadn’t sent back the second set of documents yet, and acted like it was necessary to do the loan modification. We told them they aren’t getting the second set back because we weren’t choosing that loan modification plan. Sneaky!! Anyways, now they aren’t sending us statements with our new terms, they keep giving us the runaround every time we call them, and I’m concerned that the loan modification hasn’t been completed. They’re still reporting us to the credit bureau as being late on our payments and that we haven’t made a payment since June 09. That’s not true, we’ve sent our payment every month since the modification!! I don’t know what to do!
September’s payment was late , Bof A admitted they received it
on the 25th , payment was not over 30 days.
However, I received a call which was outsourced to India. The
nature of the call was to advise me that I should consult with a
credit counselor. I requested the number for the loan modifcation
department instead. I was unable to get this information as my
loan is current? Why then am I being called? My house is upside
so cannot be refinance. I did find out that B of A is sending letters
to HomeOwners who have not even requested loan modifcations.
I have my 1st & 2nd mortgage with CountryW/BofA. I have not pay my mortgage since Dec.08. I tried to talk to them in Sept. 08, because I lost my job. The respond I got was (I’m sorry Mr.Sablay but looking at our record you are current on your loan and you can afford these payments, you were never late. There’s really no program available for you) I could not believe what I’m hearing. After numerous phone call and few months later, I was finally refer to the HOME RETENTION DEPT. Believe me it has been an adventure. Calling about once a week and always gettting different answers, and they keep telling me that my no. is not up yet.
We are already approved for a modification, but the papers got lost the first time and we had to resubmit. We have been making payments in the meantime to keep up our credit. BOA took our money and reported us delinquent to all 3 major credit agencies. Our loan person Travis Wallace is unreachable. Does anyone know of an alternative way to contact these loan negotiators?
I too am trying to get a loan mod from bofa/countrywide and they seem to be giving us the run around. Every week it’s a different person telling me a different thing, one week they say they got my loan mod request packet another week they say they never received it, WTF? Do you have it or not? This is a big game they are playing with us. It’s corp American against the Middle Class and we must unite to be heard as a single loud voice. I am very tired and fed up with there lack of effort to help people in need. We need to unite and send one single clear message to them which is this will no longer be tolerated or accepted. I will be starting a blog against them I would love for everyone on here to join. We need to get their attention as a group and not individuals. They like to divide and conquer, and I say F**k that! email me for more info on upcoming blog.. Let’s put the pressure where it really belongs on them and not us…. the hard working middle class.
liltyk916@yahoo.com
I followed the directions of Countrywide/Bank of America and it is clear that I am no closer today than I was 10 months ago in resolving this issue. I have spoken to countless customer service agents, negotiators, and others who happen to answer the phones for B of A and their answer is the same, “you’re doing everything correct, just give the process time.” It seems clear to me that the bank is stalling. Who knows why. Could it be that they are waiting for MORE tax money to bail them out. Or, could it be that they have no better option at this time. Homeowners who stay in their house, maintain it, and remain in the dark are doing exactly what the banks want. Home values will someday rebound and that becomes a better scenario for them. It does not address the problem, which was created by the banking industry.
Bank of America, there is something very wrong here.
Be on the look-out for a major collaspe if things do not get better with their infrastructure in doing business.
NEED A MIRACLE …….THINK OUTSIDE THE BOX…..GET SHORT SALE TO INVESTOR AND APPROVED OR DENIED.
Same buyer, same seller. Everything approved by investor in August. Then review appraisal came in low. Please review new loan, Hud, and appraisal…….everyone is on hold at this point! /Buyer will pay cash and close in 2 days with approval!
I’m so ticked off At BOA right now I’m ready to contact a lawyer.
For 8 weeks now we’ve been told our re-fi loan has been in underwritting..We get a message on our cell this morn from someone from BOA asking if we still wanted the loan because it was getting ready to be sent to the underwritters. What?!!! I am so sick of the lies!!!
Because of my relocation , my new wife can not tale her children out of the county she lives in I have been forced to sell my home under a short sale. Bb of a won’t talk to me and I have given them everything w-2’s paystubs listings estimated hud you name it . My realtor has kept me in the loop – Just no word from b of a!!
I too have been given the run around from BofA/Countrywide. I have been trying to sell my home since September 2007 and a year later I realized that it was a loss cause and would have to do a shortsale. I was told in order to get the help I needed, I would have to be late. You are not a priority until you are no longer a source of income to them. Needless to say I stopped making payments in the summer of 2008, and here it is over a year later, and 3 failed shortsales and i’m still in status quo. I find it odd that all these lenders have taken tarp money, but are not helping the customers out, instead they continue lending risky mortgages that are only going to default when a huge flood of foreclosures hit the market. With unemployment increasing, that only means one thing; more people will be like us and will not qualify for loan remodification. It seems that tarp money is not being spent on resolving the issue, just to fuel the fire of this mess! After reading everyone’s post i’m starting to realize just how hopeless this whole situation is. Good luck to everyone, you will certainly need it! I’m curious if there is anyone out there who has actually been approved for shortsale through countrywide/BofA? I don’t know if I would believe you.
I have been trying to get a loan modification since March 09. I lost my job in January 08, and that reduced my income significantly. I can’t afford the current payment. I faxed in the documents, just like I was told to. When I called back a week later, I was told that they had not received the paperwork. I re-faxed, and mailed (certified/priority) the documents. I got the same response. Each person I speak with, tells me something different. B of A doesn’t want to work with me, that is the impression that I’m getting. I mean, they took government bail out money, so they should be willing to help.
I have given up trying to deal with Bank of America! My investor is FannieMae. My loan was taken out in 2002. Although I experienced a substantial decrease in income June 2008, I was able to keep payments current until March 2009. With savings depleted and at the point of imminent default, I began calling BofA for assistance in January 2009–only to be told there were delinquent homeowners in more difficult situations than mine and I wasn’t late on my payments. I was told there was nothing that could be done for me because my home had lost value and couldn’t be refinanced.
Then in March 2009, I became delinquent–in April, I borrowed enough to make a payment. In July 2009, BofA filed foreclosure papers and I received MHA 3-month Trial Period paperwork–which reduced my monthly payment down to 31% of my gross income. This was a major relief! I continued making the ‘modified’ payments, with the last one October 1st. I noted two events happened each month that I made a payment under the trial program: 1) the foreclosure date was postponed and 2) my payments were not posted until after the 16th of each month. However, after making the last payment in October, the foreclosure sale date was not postponed and was set for Nov. 9th. I called and spoke with BofA’s Office of President, Customer Relations rep, Nancy Urrutia (805-955-7435), who proceeded to tell me the following: A) I needed to resubmit new paperwork (bank statements, income, expenses, hardship letter–the whole works) because the investor won’t look at anything that is older than 60 days; B) I was NOT under the MHA Trial Period, but a special forebearance because BofA only wanted to see if I could make the reduced payments; C) the payments that I made ‘meant nothing because they were not full payments’. I responded that the paperwork I received from BofA in July was under the Making Home Affordable Modification Program (3-month Trial Period), to which she replied that it wasn’t! I told her I felt BofA had performed a ‘bait and switch’ job on me, at which point the conversation went downhill from there! If I resubmitted the paperwork, would the foreclosure date of Nov. 9th be postponed since BofA needed 30-60 days to review the paperwork–the response was “No!” Next, I asked if I could have time to list the property for a short sale — Answer: The foreclosure date would ONLY be postponed if I had a Buyer at the time I requested a short sale review. Next, I asked if I could do a Deed in Lieu of Foreclosure — Answer: No, because I was never under a MHA modification and hadn’t had a short sale denied. At this point, I told Ms. Nancy that I was stunned at how I had been misled; that BofA was acting in a deceptive manner and I was so beaten and fed up with trying to work with BofA that they could go on and foreclose on my house…I had had it and will turn over my keys to BofA! She told me she would make notes in the file to proceed with foreclosure.
So BofA scores another victory! I am a senior citizen and wanted to hold onto my home at all costs, but 10 months of struggling with BofA is more than I can physically and emotionally deal with. At this point, I don’t care anymore and will gladly pack my boxes and move. Apparently, a MHA trial period from BofA means nothing—you aren’t going to get a permanent loan modification! I really feel scammed by BofA. They dangled the ‘modification carrot’ in front of me, keeping hope alive, when, in fact, they weren’t going to work out a permanent modification at all. I was only chasing my tail!
Once the foreclosure takes place, all this will be behind me and I can move forward. My best to all of you and sincerely wish your end result will be better than mine.
Mechelle W.,
I would suggest you go out and buy yourself a recorder put your phone on speaker , when the recording comes on or the customer sevice rep tells you that your conversation will be recorded for quality control just repeat that you are recording it for quality control.
Speak to someone about what you sent in if they say they do not have your package give them a verbal application over the phone {be prepared) to tell them verbally your hardship and financial info of what you plan to send them ,while you are recording it. Ask them for a fax number to send it again .I know you have one yet you want them to tell you . Once this is done take their name and badge number ( Very inportant) After going thru the motions wait a couple of days for them to upload your information if this has not happened and they claim not to have any of your information again,demand to speak to A MANAGER OR SUPERVISOR.
Let them know what you have been diligently trying to do make sure you also get their name and badge number , hopefully you can let them know the call is being recorded as well. If you do not get satisfaction from that, you must take it to the next level call in the talk radio, and consumer advocates, most cities have an advocate radio station.
Good Luck
Alley
I have been fighting with bank of america and countrywide for 1 years now without making any home pyms in the last 6 months. and i havent lost my home yet but they keep saying it’s in review. I Can’t believe that bank of america has taken the goverments Money and promised the goverment they would help people in need, but i am finding that is not the case, I have talk to BANK OF AMERICA OVER AND OVER, CALL THEM EVERYOTHER DAY. Just keep getting the answer it’s in review give me a break what in the hell i am suppose to do if no one is willing to help me!
UGHHH!! Why does this have to be so difficult?? I thought I was being proactive by calling Countrywide/BOA in April ‘08, in plenty of time before our interest rate would adjust. My husband was laid off and we knew that by the time the rate adjusted and if our situation hadn’t changed, we’d be strapped. BOA told me that we were not a priority at that time and that we needed to call closer to our adjustment date. I waited and called in April ‘09 since we were due to adjust in July ‘09. They again said we were not a priority, in fact, according to them we were “golden”….. “the perfect customers” because we had never missed a payment or been late on one. I said that things were really getting difficult and that my husband was still laid off…. money was really tight and how do they know where we were coming up with the money to pay the mortgage? I said we were having to use credit at that point and couldn’t continue down that path. Again, they said to wait. I asked if I should skip a payment and would that make a difference? Of course they said they could not recommend that! July came and our interest only loan adjusted…. it went up almost $500 and we now are unable to pay the full amount. In early July I contacted our governor’s office and they were able to get someone assigned to our case at BOA. That seemed good….now we were going to be talking to just 1 person and finally get some help. WRONG!!! She continues to make us play the waiting game. We’ve filled out all the paperwork and continue to wait week after week, month after month and still nothing. Apparently we’re suppose to be getting some paperwork in the mail??? And then what??? In the meantime, the bills continue to come!!! We do not want to leave our home and just want to get some help! Obama’s program was suppose to offer help to people like us. I’ve honestly never been so frustrated in all my life!!
I had the same problems as you all are having with Countrywide/Bank of America with my home loan. Each time I would call them, the loan would be in “work-out” status. Meanwhile, they kept setting sale dates, why would they do that if it was in “work-out”. I then called Home Owner’s Counseling. I was definitely skeptical and had been taken advantage of before by a loan mod. company who took $1800 from me and never helped with a damn thing. Home Owner’s Counseling is legit and I received my loan modification packet via FedEx just a few days ago…if anybody would like to contact them, it would be Mark Mairone at 215-357-5001
Bank of America are robbing all of us blind. I did an interview on the phone with one of there counsler’s for almost two hour’s and we did all the paper work and she told me that i was intitled for help, but that i had to call BOA and ask for a hardship package and when i did that the first thing they said to me is are you calling to make a payment. I am so fed up with these people. They do not help you at all and somthing need’s to be done about this. It’s not fair . I could lose my home because they will not help me. I f anyone know’s were i can get some real help, please drop me an e-mail at handymanpayne@yahoo.com and my name is Linda
We are 3 pymts behind on our boa loan. Which we used to pay Taylor Bean. I just sent in my loan modification paper work and then get a package asking for my social security number and a copy of my driver’s license because they are not showing a record of me.. well good maybe my house is free..
Yep Yep. Everything that was said by everyone is 100% TRUE. I am so disgusted by how unprofessional these so-called representatives are. Everytime I see a Bank of America commercial or logos. I get so digusted. I used to have a bank of america account and credit card but closed that. I don’t want them to have my business. I don’t want anything to do with them at all. I tried to get the loan mod thing, but yes I also get the run around. One time I was also threatened by one of the rep.
I hate how everything is about money. Should these banks be fined steep fees or arrested. They are giving us the run-arounds and giving us misleading information to the point of fraud. They are defrauding us and taking our money. This is the PONZE scheme of the housing market. We are not irresponsible, we work hard. Due to social-economic situation we are forced to ask for a little bit of help, and what do we get? We get the run-arounds and emotional stresses. We have other stuff to worry about, we shouldn’t have to worry ourselves to the ground because of this. I don’t know who BOA is owned by or what other financial institutions they own, but all the financial conglomerates should work together and help the Amercian people. Don’t claim to be Bank of America, when you are not doing anything for the American People. We need help !!!!!!!!!!!!!!!!!!!
We too have been getting the run around for a year now. We signed and notorized our California AG Lawuit modification in March. Then just found out last week it was denied in July? How can that be. We made payments and those were put aside into a partial payment account. BANK of AMERICA is pulling some sort of scam. We all need to join in a lawsuit and call our state reps and senators. Im not losing my home to these idiots and their runaround.
OMG… Theyre pulling the same garbage on us. We have 5 kids, one is disabled. We are in our first home for 7 years now. One of our kids was having heart problems and we got behind. I did send payments we just couldnt afford the entire ballooned escrow too. I sent a payments for $600 in July and then I called on July 28th to get a payoff amount. they quoted 1877.15 and I mailed it the next day. They also cashed the 600 that day but the following day they put our house into forclosure. We were 800 behind on the house and 1000 on the escrow. Then they sent us the 1877.15 back. I called and they stated that it was an “accidental Forclosure”. The next day I called again and they stated the same thing. They said dont worry give it 2 weeks and they would have it resolved.. I hired a lawyer…. They told him the same thing and they pulled it out of forclosure 2 weeks later but now they cant seem to give us a pay off amount to reinstate the loan. And they wont accept any money from us. They claim that we applied for a modification in July and they are reviewing us… We didn’t apply for it, we were told we wouldnt qualify… We have had 5 delays and are still waiting. They want us to pay there lawyer fees and I REFUSE!!!! It was there mistake….. These guys are crooks… NOW our credit is SHOT and we may be homeless soon…. WTF!!!!
I am so glad i m not alone out here!We are getting the same runaround .We were 4 mts behine and i started back to work i ask them if they could put the 4 mts at the end of the 30yrs or i could send 5oo.oo a month with my regular morgage payment they told us not to send any money so we could qualify for the modification .So we did not .THey went n pay our taxes for the upcoming year But the tax collector notified us by mail.So i m going to let them pay the taxes and i m banking every dime they can stick it…Every time u call u get diffirent stories it is like they are program and reading from a post-it u ask for there name and last they said i cant give u that …HMMM i wonder y . I was watching Zusy on the television the other day and there was a women on there that made a video on youtube about bank of america well lets go people that is what we need to do and others that r not in foreclosure help ur neighbors out n stop all ur payments as well n lets start making videos on youtube … Let all of america get involve and stop letting this bank run our lifes lets take it back now….. So everyone save ur money n move on By the time u have to moved u will have enough cash to
u will not need BOA
Good Luck to all !!!!
I agree with Lisa. There is safety in numbers, if we all stop paying this institution, they will be helpless. People who think they are a great bank have not had to ask them for any help, and if they ever have to they will find out the hard way.
Those in a hardship here is what works for B OF A.
1)Keep copies of everything you send and resend once a month. Up date income as needed. (check ratio’s with MHA web site) (buy a fax) (keep complete telephone log and fax comfirmations)
2)As they drag their feet, go to the BBB file a complaint, B of A will responded… They have an agreement. They are rated A+, they take that rating very serious.
3) E-mail or call Federal Reserve Bank in San Fransco and file a formal complaint against the bank. With breach of duty, lieing to congress, fair dealings and if appliable violation of California law for an appointment to resolve loan modification.
4) Us the web site you will get a very fast answer. The contact should be the home presevation manager. Also, complain that the the non-profit companies have been infultrated by the Banks. Keep in mind the the largest holder of morgages is the Federal Reserve. The US government ownes the most and most are serviced (collected) by Bank of America. That is why non-profits are paid to fail at modification. The true job of the non profit is to hold your hand while you lose your home.
6) Send printed copies of complaints to all that will listen: Local press, senator, HUD, AG, Treasury, and yes the President. Some will responded, vote the ones that don’t out of office…
7) If you community has blogs, become active on them about your frustration. Be prepared for those that do not agree that an modification should be offered. Many communities have become num to the sititation. If support exists start a local protest at the local branch. This worked for JPM Chase… The worste became the best…
Alternatively, you could let it foreclose. Understand, BofA is trying to stop the flood of modifications, foreclosure is a permeniate solution and perfered by all the banks.
Fight and you will win… But understand you are in a fight.
Also, tell your congressmen to stop backing the banks, let them fail it is the cycle and cleans the economy of poor run industries and business… Help Homeowners or Let the Banks fail and recieve no help from treasury… 1.8 trillion no more….
It’s all most a year now and we are still trying to get our loan modify and we know that we are qualify for it. The bank told us that they only help people that are behind on their mortgage payments. That means they only help us if we miss our payment. This is crazy, we don’t want to have bad credit that’s why we are trying our best to keep up with our mortgage payment.
If they don’t help us then I wont use their services in the future anymore. I’ll tell everyone I know not to use checking or saving account with Bank of America . I’ll ask them to withdraw all of their money out of their bank accounts and have the business with other banks.
We had a mortgage from a company who was shut down, and also did not get on board with the make your home affordable act. Bank of America was the company to buy out our old company Taylor, Bean and Whitaker. We are still in the process of Bank Of America receiving all of our paperwork, well we try to call them for help and we get different answers with every call. We don’t want to pay someone cause we don’t have the money. They are not showing a lot of progress for new customers, just existing, like they don’t want to keep us new ones, or our problems. When was it that everyone decided to not help out others in need. All we want is a straight answer and a feeling that we will be helped. We just do not feel comfortable. We do not want to lose our house, but do they care if they have another foreclosure cause they do not want to help out? Yes you will get our money, but we want some guarantee that you will be there for us and help us too. That is all I can say on the matter. Please make BOA realize this and help more new customers. Thanks
I’ll like to join in and ask BOA…why is it that one time I call and I’m told that I make to much for a loan modification to be considered and the next time I call I’m told that I do not make enough?!? This is outrageous. The last time called (and this is good) I told BOA that I’m 60 days late and would really like to resolve this before it gos any further only to be told that I should try back in 30 days because the standards for a loan modification may change and I could possibly qualify then…and in the meantime sir here is the numeber for HUD. I really don’t get it nor do I know what to do at this point. THANKS BOA FOR DOING YOUR BEST TO KEEP ME IN MY HOME!
Like many people, I have had financial hardships in the past couple years and thought that Bank of America would be so helpful with the loan modification process. So far, it has been a nightmare. I have been working on a modification for about 6 months and still no counselor has been assigned to my case. I hired a consultant company to assist me with this process, and they have been calling every week for 6 months and I have been calling also and the best response is “your modification has been recieved.” This is the same thing being said over and over again.
I am extremely disappointed in our government and our banking system. Bank of America has been horrible to work with. Their staff does not know what they are doing and everything is inconsistent. We should ask President Obama to take back the bail out money and give it back to the American people as tax refunds over the next 5-1o years.
Take the bail out monie away from the bank and give it back to the American people as tax refunds over the next 5 years to help us save our homes!!!!!
What Obama should have done was develop a committee to over see forms sent to the mortgage companies instructing them (by law) to provide a listing of the individual’s who were behind on their mortgage and those in the early stages of foreclosure. The mortgage company would bear the responsibility of contacting the mortgage holders; determine employment status, income, etc. and provide the completed form to the committee. It would be the committee’s decision, not the bank or mortgage companies, to pay the amount past due to the bank/mortgage companies and instruct the business to reduce the rate to something more reasonable. The committee should offer “Rate Suggestions”. If the bank or mortgage company did not comply simply bar them from processing new mortgages. The federal government should put a cap on personal mortgages rates. Some I have seen on this type of forum are obscene and on a personal note, border line illegal. There are so many talented people out of work now a committee of this type would not have been too difficult to form. What an absurd idea “Give federal money to a bank and not know or even ask what they are doing with it. Get the funds back and give to those who need it. If Obama did something like this he would have been considered a hero instead of someone not knowing what they got themselves into.
I have also been put through lies and promises after promises . First I was told that I was not behind in my payments to get any help now I had lost 1 of my jobs so my income was decreased almost in 1/2. So I let myself get behind called again they asked for a good faith payment I paid what they asked for they said I was pre approved. So I waited and waited after repeated attempts to get a answer they said that I needed to send forms by fax as they never received them what a joke…Then I faxed them get this they sent me a letter a month later telling me I was NOT approved because I am behind in my payments. Are they on DRUGS?? BOFA is very misleading I called HUD today and they gave me a counsler and BOFA are not suppose to tell you not to make your payments. If any one is getting a lawyer please send me the information as I have written everything down as I talked to BOFA. I heard a petition would get the attention but I am not aware of how to go about it.
Our loan was with Quicken Loans then Countrywide Now Bank of America Well we are in negotiation with Bank of America and got out Foreclosure papers served to us by Countrywide ???? Now we have to respond within 20days. I’m not sure how this happened but it did.
One thing that most people seem to be uninformed about is the fact that all the documents that are faxed to BofA go to one fax number and if the loan number does not appear in bold print on each and every piece of paper faxed it will go into an inactive file never to be seen again. This was explained to me by a BofA employee who probably was fired for telling me that. But once I got that information and put the loan number on everything in bold print I finally received my packet with the 3 month trial payment. It is problably easier for Bof A to say they didn’t receive the papers and put the blame on the customer rather than turning down the request which is what they really want to do. If not they would be sure to inform every customer of the need to include loan numbers on every form. It is totally by design.
hi please email me the bof a form thanks tom
My mom has been trying to modify a loan since July 2009, that is when we received a letter to accelerate and they asked for only pay stubs of anyone living in the house. which we faxed over. both my mother and I called several times a week to find out what the status was and was always told it was in process, and it could take up to 45 days. In September we received another letter requesting updated information pay stubs, bank information and current tax forms. We sent those in and continue to call a few times a week to find out what the status was. On Nov 3rd my mom called and was by one person that we were not qualified for anything, then hung up called back and was told we were qualified and the updated paperwork was entered on October 19th. I called again on November 9th and was told that after all that we were never qualified for any kind of remodification and the lady kept apologizing for their error, then said let me see if you qualify. a few minutes later she comes back and says you are qualified and I am going to transfer you to the department you need to speak with about the paperwork that needs to be sent over. As she was transfering me I was disconnected. I call back and of course get someone else on the phone who tells me a completely different story and was told that we were not qualified but they are still going to review our paperwork to see if they can do anything but that could take another 45 days. We have not made any payments since February 2009. I am not sure what is going to happen but at this point we are trying to sell the house.
Well I thought I would be writing with some good news but after reading this entire page im not very confident anymore. I made my last payment to Bank of F’Americans in march 09 due to a disability. I hired a bunk loan mod company,riped me off for 2g’s, to help me because I could not write or concentrate very well at the time. Here I am 8 months later. The offered me a sale date instead of a mod. When I finally realized the mod guys were a fraud I frantically got on the web to try to get educated. I understand B of F’Americans only offers one of their own mod plans unless you specifically ask them to evaluate them under the H.A.M.P. law that Obama signed into law Feb 17th 2009. So after getting the runaround like everyone else on here. I fired off an email which went something like this:
Dear Jacqueline McGill, My supposed negotiator, Regarding account number.#######
It is November 10th 2009 at 5:20p.m. I write you in desperation as the sale date you gave me (11-16-2009), quickly approaches and I have not yet heard from you since our last conversation in which you said you would be contacting me. I need to know, Is my modification file in the process of or has it been completely reviewed under the H.A.M.P. guidlines under directives 09-01 thru 09-07 set forth by president Obama signed into law on February 17th 2009? Also, I spoke with a BofA agent this evening and her information is in contradiction to the information you supplied me with regarding the sale date. She informed me that there is currently no sale date set. She also sent you an email to try and clarify. Please advise me of the status of my sale date. I understand that under the H.A.M.P. law, a borrower cannot be forclosed upon untill they have been evaluated under the the H.A.M.P. law guidlines. Do you have all the information necessary from me, for me to be evaluated under the H.A.M.P. law? If I have been evaluated under the H.A.M.P. law and was found ineligable please advise immediately. If I have not been evaluated persuant to H.A.M.P. guidlines please accept this as my formal request to halt forclosure proceedings and provide me with the necessary forms to be evaluated under H.A.M.P. I am begging you to please make contact with me. Please.
Kind Regards, Jack.
The next business morning I called the Loss Mitigation line and waited a half an hour on hold and just as I was about to hang up a rep named Franklin answered. (No email response at this time) So I ask him if they got my email and whats the status on my sale date? He put me on hold for 10 minutes then comes back to tell me the sale date has been removed and that I have been approved by the bank but not the investor yet…and I will be recieving a Fed Ex package with details. I recorded the whole conversation with my digital recorder too. I asked it was under the H.A.M.P. law and he said he couldn’t say. I called the forclosure company and the sale date was pushed to december 16th 2009 one more month. So after hanging up with Franklin I fired this email to Jacquelin:
2009
Dear Jacqueline ,
I spoke with Bank of America associate Franklin at extention 2028 this morning at 10 a.m. and would like to follow up with you regarding the conversation. Franklin informed me that I have been approved by Bank of America for a modification of my loan # ######## and that my forclosure sale date of November 16, 2009 has been removed. He stated that B of A is awaiting final approval from the investor. I asked him if the modification had been approved under H.A.M.P. law and he said he didn’t have those details. Will you please contact me to confirm the accuracy of my conversation with Franklin? I contacted Recontrust Company to inquire about the sale date and was electronically informed that the date was moved forward to December 16th, 2009 in contrast to what Franklin informed me in regards to it being removed completely. I would appreciate a response from you or if you are no longer my negotiating officer, could you please direct me to someone who can communicate with me on the matter.
Kind regards, Jack.
So short story long, if you don’t specifically ask to be evaluated under the H.A.M.P. law they don’t have to offer you that program and maybe that’s why they can tell you you don’t qualify. And remember, this law say’s they can’t forclose on you if you haven’t been evaluated under H.A.M.P. guidlines.
I am still bracing myself for the trial payment bullshit package to show up and get screwed after that too.. I would appreciate any comments and I hope this is helpfull to some… Good Luck All and
Don’t forget to denounce Bank of F’Americans every little chance you get.
Also, Don’t deal with U.S. Loan Assistance Center!!!!! They are a fraud!! Note: If you want to record your converasation with the bank. Go get a digital recorder then when the rep begins a conversation, put your phone on speaker phone, start the digital recorder recording then ask their name and extension#, then, as a question ask ” This a recorded conversation?” they will say yes. then say as a question again, “It’s for quality assurance?”. State the date and time and your loan number somewhere in the conversation. Always try to ask it as a question. Like,”Whats todays date?”,”Are we referencing loan # such and such today?” try to get a recorder that is P.C. compatible so you can back it up to you computer as a file then burn a CD.
Here is my latest email to Bank full of A’holes. I am chronicling all the bogusness here! Please see my prior posts under Jack!
November 13th 2009 @ 11:30 p.m.
Dear Jacqueline,(Negotiator) loan reference ##########.
I spoke with Bank of America associate George in loss and mitigation this evening. After speaking with associate Franklin on Nov. 12th 2009, who told me I was approved by B of A for my loan modification, The very next evening, George said I’m still in workout status on Nov. 13th 2009. I said don’t you all share the same information?, and he mumbled some stupid crap back at me. George also informed me that I am not in workout status evaluation under the H.A.M.P. law after I formally requested this action in an email to you. George informed me that as of three weeks ago B of A now has the ability to generate a loan workout under H.A.M.P. law and that he will note that I have formally requested to now be evaluated under the H.A.M.P. law and that while under evaluation under the H.A.M.P. law and my forclosure status can be removed by him right from his desk or as he quoted ” taken off”. I also requested George to inform me of any additional documentation you might need to carry out my formal request and I am asking you to do the same either in writing or by telephone.
I am requesting that you review the recorded conversation of George and myself for quality assurance.
I am well aware of the HAMP law and amendments 09-01 thru 09-07 under the HAMP law and would hope that I don’t have to contact my Congressman and the Attorney General to alert them of the continued deceptive practices used in the form of, lack of attention to my requests and overall conflicting, contradictory information I receive from Bank of America associates regarding being evaluated for loan modification under the HAMP law.
Kind Regards, Jack B. Nimble Loan#such & such.
I am continuing to record the conversations and find that they are priceless in helping me to write the follow up email to the negotiator who I was told will receive them but not respond to them due to the sensitive nature of the departement.
During my conversations to B of Aholes I have a prepared list of questions to ask and it seems that I am in controll of the conversation when I bombard them with questions and reference the HAMP law often..The associate even offered up information that he absolutely shouldn’t have regarding the understaffing problem the are having trying to get my sympathy HAH! Good luck! I will post after every contact…
Kindly, Jack B. Nimble.
I used to work for Bank Of America in another department. I have to tell you that I should have called “60 Minutes” or “Dateline”. This company is the most disorganized company I have ever worked for. I was horrified on a daily basis looking for customers files that were missing. We had a file room with files everywhere not even in file cabinets. My department was 4-5 months behind and we had customers calling who could not get through. I thought Bank Of America was going to be a great job. I hope everyone gets together and gets a Class Action Suit against Bank Of America.
I have been going through a loan modification since July 09 using an attorney. However, the home loan is with BoA and I’m getting worried now that they will foreclose on my house. The attorney keeps telling me that BofA says it’s still in review. Although I received an e-mail from BofA, Notice of intent to Accelerate Foreclosure. Any word for me! Help….don’t want to be homeless
hired a loan mod company in June, off to BofA and on their desk Sept 6th. BofA has no idea what i am talking about when i call yet LMC says it is there. House on market. Equity in house, house for sale. I pray it sells and then I can rent and never have to deal with BofA again.
Our government “gave” the money to these banks to help reconfigure our economy. If we had our loans “fixed” those who have some extra money would probably use it to go out to dinner, buy things, travel, etc. Then the economy would be rolling again – the trickle down theory. The banks are robbing the american public. Our government is a bunch of ******. They “bow” to corporate yet those of us who are small business owners put everything on the line to make it for our families and the families of our employees. Left and right we get it in the ***.
Everyone needs to ban together and get letters out to the above mentioned – BBB, local government leaders, etc.
I also do not want to hear that they cannot afford to hire to get the job done…they have our money – get the job done now!
I am a journalist working on a story about Countrywide/B of A and other major banks handling the Save Homes Plan put together by our Federal Government. It appears the banks will go as far as to lie to you to get you walk out of your homes. They will tell you you dont qualify. Don’t do it. Stand your ground and dont pay another payment until they do what they are supposed to do.
Call their media relations departments and then send me and them your story. You will be referred to the Office of the Chairman, of which there is no real chairman, and they can stop the sale of your home. It will take you at least 3-4 months from here – but at least you are saving money. Tell them you will not pay one more cent until they do what they are legally supposed to do. What do you think will happen to B of A if we all stopped paying our house payments at one time! It is time to fight back with the power of numbers.
You will have to scream at them to get response. The funny thing is my loan was sold by Countrywide to B of A. B of A transferred all of our properties to a lien holder Rincon Trust – who never replies to any of your correspondence. B of A staff act like they don’t know who Rincon Trust is, even thought the office of the chairman has the same street address name as the B of A office. Hummm and Rincon is 100% owned by Bank of America – however you will have to pull out their fingernails to get this information. By law they have to tell the owner who owns their loan. You must find out if B of A owns your loan or if they just service it for Rincon.
This Rincon Trust is an investment group looking to make money on our properties by driving the home prices down. There is power in the pen, and in numbers – dont give up, walk out, or pay those creeps anymore money until they offer you the deal you deserve. Another cheap trick the loan companies are pulling is not adjusting your payment to 33% of your income!!! They sure twist this around, and lose all your financial information and will come up with a payment that is not correct. So you will have to fight them every step of the way — but dont give up!
Annie Cochran
Please submit your stories to me at annie@adprglobal.com and we will begin to hit them where it hurts – with government fines for deceptive business practices.
B of A and NACA have had my head spinning for 7 months. I asked for a refinance from Countrywide in March, by April B Of A had my loan and no clue of my history with countrywide. In may I asked for help from NACA. They submitted my file numerous times to BOA to no avail. I interviewed with BOA at the Naca save the deam tours in Atlnta and in CA and in Nevada and was assured each time that my info was received and that help was on the way. The first response that i have received from BOA was from their appointed trustee’s office in Atlanta telling me that my home is in foreclosure and that a sale date was inevitable. I am losing my hair , my home and my mind. My home has been shaken up so badly. I hurt so badly, I am tired of the games.. In the name of Jesus help us/ BOA is hurting us badly and NACA is full of ……………..
How do I get a loan negotiators email address at BofA. All I get are stupid people who answer the phones and tell me a hundred different stories. We have been going back and forth with BofA since July and are being told different stories, we are trying not to loose our house.
I just got off the phone (11/16/09) with Bank of America. My loan was originally with Countrywide. I live in the SF Bay Area. My house is underwater. I requested a loan modification from BoA back in July 09, because of a significant drop in my household income. By August BoA had my complete documents. BofA is my 1st mortgage, Wellsfargo is my second. The wellsfargo 2nd is in process. Now, my call with BofA today was routed to someone in India, who told me that my loan has been deliquent for 5 months and therefore I do not qualify for any modification plan. I told them that if they had modified the loan, three months ago I wouldn’t be 5 months deliquent. I asked for any other reasons why modification was denied….answer was no. Just because my loan is deliquent 5 months –this alone disqualify me from any modification plan with BoA. I told them this is a catch-22. BofA clearly does not want to help homeowners and are just waiting for the market to re-bound to screw the homeowners —again.
After taking to a retired friend who was successful in getting her loan modified, she informed me that the only way to get these bank to comply with the Modification Guidelines and fair business practices is to contact and file a complaint with the OCC -US Office of Currency Controller. A live person will talk to you. Their number is 1-800-613-6743. They regulate bank practices is what I heard.
I have now submitted my request for a modification to BOA for the 3rd time since June. I am was originally with Countrywide. . I am in foreclosure and tried to make up my payments in May but was told I was in foreclosure and the checks were returned with a note stating that. That was the last document I had received from BOA. I have not receive a single phone call this whole time either. Each time I resubmitted the modification papers it was because I called and was told that my financial part of the paperwork had expired and that the modification was canceled due to that. No letter, no phone call. I found out my house was up for auction on Sept 5. was to be sold on Sept 16, the letter came from a lawyers office. I immediately called BOA and was told that it was a mistake, someone had not updated the system to show I was still in modification. I am afraid they will do it to me again and this time I will not catch the mistake. This is so frustrating, I am about to give up. It is not worth the stress on my family, wondering when we are going to be kicked out.
I tried a workout with Countrywide to save my credit, after all was said and done, they couldn’t help me because I didn’t have enough equity in my property worth less than half what I paid for it. 3 weeks later they send a escrow overage to me that was almost twice what I owed them! They already reported my delinquency and all my cards were capped off, a small business owner with no credit. How is it that a workout team doesn’t have all of the information available to them. If I had the money they owed me I could have caught up and not ruined my credit. Now BofA has my mortgage, needless to say, without much needed credit, my business has failed, I’m behind again, looking for a modification. 3 months and no word….
Finally, we received some assistance from BOA on a loan modification (not HAMP unfortunately) after 11 months. It will just allow us to keep our home. Send an email to Barbara Desoer in North Carolina, office of president at BOA. They will give you a negotiator. Send in all paperwork they ask for, and clearly state your hardship. The next thing is to be patient, patient, patient. This process took two months from start to finish. If need be, get your local congressman or woman involved in your state. They are there to assist you. Good luck to all!
need help! I want to keep my property! We can afford a reasonable mortgage and we have tenants for our property PLUS we still have our jobs!!!
Bank of America Modification weak attempts at modifications are nothing more then a scam!!! They are planning a strategic foreclosure on as many Countrywide loans & Loan modifications as possible! we need our officials to help us! Americans are suffering at the hands of Bank of America’s incompetence!
I am writing to seek your legal advice or help if you can offer it. We have been in review for over 5 months with Bank of America to get our loan remodified on our rental condo. Because the loan was financed by Countrywide and was a variable ARM. Even though it didn’t meet the requirements for the “Making Homes Affordable” and we NEVER present it as so, it did meet one of the requirements which the Attorney General Brown stipulated as eligible for a reduction in the 84. Billion settlement with B of A .Countrywide to help offset potential hardship once that type of loan matured. PLUS, we were experiencing a hardship because the rising HOA dues and special assesses to fix and upgrade MAJOR repairs in the complex (the Pines was built in 1971).
Lucas Law center (Modification lawyers) began the negotiation process with B of A in early June 2009 on our behalf. Before the process was complete Lucas was shut down by FTC in late June and we have had to advocate for ourselves since July up until TODAY. I have called at least 4 times a week to get an updates and was told each time we were still in “active review”. I called once and was told I should have an answer by Sept. 28th. When I called back on that date they said that my negotiator Erick was still in review with my loan. I continued to wait because of the positive reassurance that we were “Active Review”. I was assured that no foreclosure process would take affect as long as you are in “active review”. Last week (Monday, November 9th) I spoke to B of A Rep. regarding our condo she said that the notes listed by my negotiator says that I was turned down for “Making Home Affordable because it wasn’t our primary residence (no one ever contacted me to tell me this!) and that a sale date was on the property for Dec. 2nd!
I asked how that could be, I was told constantly that no sale date can be place on a property when it is in active review for a modification! She agreed and said that it shouldn’t be there, she said would contact my negotiator and have him contact me. Angry and dismayed, I called Kenneth Lewis CEO of B of A office crying and I spoke to an advocate (Corporate Assistant) name Jimmy Subhan (818-316-8650) who assured me that this would be taken care of and he will have the matter taken care of and have my modification “elevated” to urgent he to state that no sale date should be attached while in work out. He asked that I give him 48 hours to take care of this. One Tuesday, Nov. 10th I called to see what had been done, and to my surprise she said that a new “executive negotiator” from corporate was handling my mod…her name is Anna Corder and they gave me her direct phone number 972-526-6712… The Rep said she was assigned the case to oversee Erick on November 10, 2009 she stated that was a good sign…I believe they would do the right thing.
I called today to only be told that it was declined “again” and close by Corporate who was so positive and reassuring a few days ago! I asked why it was declined by corporate and they said I didn’t qualify for the “Making Homes Affordable”?! I said, I know that and asked why are you guys continuing to waste my time trying to qualify a property that you KNOW did not qualify for that program?!…They have had months and months of reviewing it should have been obvious that it was income property from the beginning because we had our lease rental agreement attached to the documents which we submitted. They have wasted months if time and we have gotten further indebt. I called corporate and Anna finally called me back and she was a bit indignant, stating that she had bad news…that we didn’t qualify for making home affordable because it wasn’t our primary residence…I told her I knew that! And I asked why they had continue to waste or time, month after month, getting us further in debt with the property when they should have known the programs they were looking for we didn’t qualify….it should have taken months, hundreds of review for someone to say, hey “this is a rental property”…now they have us facing a ticking bomb down to the “the wire” with a good chance and limited time to fight for our property! Really we are suppose to have our time reset! They should remove the sale date…
This is where we stand now. I spoke to Claire (866-788-8495 ext. 2393) in the Home Retention Program she said that the options that they can offer for my types of loan would be for her to get us out of the ARM and into a fix rate then attached all the past due charges to the loan and “Reset the Loan”, we also have to come up with $5000.00. Claires’ fax number is 972-608-6460. She is suppose to be preparing so documents and 2 different types of loan scenarios for us…(they should be what The Attorney General stipulated).
“We need to be prepared to file a restraining order to stop the sale of our property”.
We have a family who we are scheduled to sign a lease agreement on Dec. 1st! Claire (in the home retention) said that she will be working to have us something by Friday. I don’t know if we should trust this. I need someone who could look it over once we get it. I am just afraid to sign or agree to anything with B of A now. They might be still stringing us alone. We are praying that Claire (in the home Retention) is genuine with what she is proposing. . Any help or guidance you can offer on this I cannot tell you how grateful our family would be. This is just a nightmare that I hope to wake up from soon…This is truly unbelievable!
I have been working with Countrywide since January 09. I was not behind on my payments, was having trouble with the January payment because my husband was getting less hours at work. I was told that I would have to be three months behind to get any help with a “modification”. So I told the rep, okay, I will be late on my payments so that you can help me lower them to a more affordable amount. I called three months later, and they said I qualify for a “modifcation”, but it will take 30 to 60 days, once they get the paperwork in to process it. I called 60 days later, “we are still working on it, give us 4 to 6 weeks.”I wait and call back, nothing, can’t get through, wait another week. Now I’m told all of my “paperwork ” is outdated, need more current stuff. Okay, so I send over more current stuff. Now I don’t qualify for a modification, but I do qualify for a partial claim. Okay, whatever, I just want to get this taken care of so that I can start making my payments again. I have been going back and forth with the “partial claims department”, and they say I don’t qualify. Why? We make about 20% less now then we did when we first qualified for the loan. Now I have to call Bank of America back to figure out what I qualify for now. I’m very confused because when he told me I didn’t qualify for the modification, he said we don’t make enough money to qualify for it?? I thought the whole point of a modification is to lower the payment so that we can make our loan payments. Who do I contact to file a complaint, I took meticulous notes on who I talked to and when. I am tired of the run around. My main goal now is to keep our home. I have yet to receive a foreclosure notice, and we haven’t made a payment since January 09.I have some money saved up so that I can the payment when ever they finally get their “crap” together. But I am not going to make a “good faith” payment, until I have papers in my hand saying that they are going to help me with this. Did I tell you, that I haven’t received anything in writing , nothing requesting documents, payments, etc.. Help!
Bank of America is full of BS! I have called them weekly, written down the names and dates of the people I’ve spoken too and the empty promises they keep feeding me. Sure, someone will be in touch by next week, been hearing that line now for 2 months. I have a name of the person that is suppose to be in touch but they wont give me an extension number or direct phone number, they send him internal emails to get in touch with me…..yea right. I’ve had someone willing to take the property over and these a$$holes wont get back with me to help me out in getting this done….Thanks a ton B of A, this is quite a SOLUTION!! Your solution is just to hang me out to dry and screw my credit completely!!