She can feel what the callers on the other end of the line are feeling. Recently it’s been tearing, gripping, throat-tightening.
Giselle Sanchez and 12 other call center operators spend all day answering questions about where to find help. Sometimes it’s help with the rent. Other times it’s help steering away from suicide.
These call-takers are the backbone of Nevada 2-1-1, a toll-free information service that United Way runs here and in 45 other states. Callers to the number in Nevada reach a portal for more than 7,000 social services available statewide.
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