For help she turned to “Making Home Affordable,” or MHA, the Obama administration’s program to help homeowners facing financial hardship, refinance their mortgages and avoid foreclosure.
For the Shrauners, it sounded like the perfect solution: a chance to cut their payments and keep their home.
But it wasn’t that easy. They would soon find that confusion over the program and which mortgages are eligible could threaten to put them closer to losing the house they’ve been trying to save.
Shrauner said the bank that services her mortgage encouraged her to apply for MHA and told her it was perfect for her situation.
But after months of waiting, she was told her mortgage was not eligible for the program after all.
