To qualify for a reduced mortgage, borrowers must first make three reduced payments under a trial program. To receive a permanent fix, borrowers must also provide a hardship affidavit and other documents.
But many borrowers complain that it is difficult to get a permanent loan modification even after making required trial payments.
Roughly 375,000 borrowers are on track to receive a permanent modification by year’s end, provided they meet program requirements, the administration said.
But only one-third of applicants have submitted all their required documents. “Borrowers need to take responsibility,” Mr. Barr said. Administration officials said they also are working with more than 300 state and local groups to assist borrowers with the paperwork.


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