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Patricia Garcia-Duarte, CEO of NHS Phoenix, says, “Last year, in 2009, about 60 percent of people who came through our doors were able to avoid foreclosure.” NHS offers free loan counseling. Employees have special training in the loan modification process.
Garcia-Duarte says one reason for delays is that banks were overwhelmed with loan modification requests. She says, NHS was, too, at first. Part of the problem was applicants who didn’t really need the help. “Too many people are calling and are applying when they really don’t need the assistance. So they are really bogging down the system for those who need the help.”
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