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The Gentrys have been working with OneWest, which was formed from the ruins of IndyMac Bank in 2009, for 18 months to find a way to ease their mortgage payments. The family is eager to keep the house, Marianne Gentry said, in part because they’ve adapted it to meet the needs of her 74-year-old husband, Marvin, who has a degenerative spinal cord injury, and her 42-year-old son, Terry, who suffers from multiple myeloma, a form of cancer that affects the white blood cells.
Unfortunately for the Gentrys, OneWest didn’t exactly work with them. In early 2009, the family applied for mortgage relief under HAMP, which the Pasadena, Calif., regional bank participates in. Gentry said she spent months submitting the required paperwork. She checked weekly with OneWest on….
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