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Ocwen offered the couple a minor modification, but they couldn’t afford it.
They were told if they couldn’t make payments, their house would be foreclosed.
“You feel like there’s no way out,” Jack said.
Action 9 contacted the loan servicing company and a representative said the problem was that they had only received the back page of the loan modification agreement.
Jack faxed the paperwork again and, within 40 minutes, the couple was approved for a loan with lower payments.
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