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From a busy office in Commerce, Calif., Isabel Duran sits at a desk with a heaping bowl of chocolates and counsels clients on the brink of losing their homes. The financial specialist talks on the phone to homeowners about options that will help them avoid foreclosure.Most clients still believe that their best hope is a well-known government-supported program that lowers their monthly mortgage payments. Many seem surprised when Duran tells them that’s often not the solution.
She tells them they’re far more likely to qualify for an alternative modification with their lender that also lowers monthly mortgage payments.
“They’re just now aware of what’s out there. They don’t know about these alternative modifications,” says Duran at ClearPoint Credit Counseling Solutions. “They can’t sleep, they’re very worried. You can hear the tiredness in their voices. It feels so good to me that we’re able to get some kind of modification.”
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