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To spur sales during a week in June, a manager at a Bank of America call center in Nevada tantalized employees with the Whopper Jr.
A flier provided by a former employee of the call center, which takes only incoming calls, says that if “each person on your team gets 2 Sales, everyone on the team will get to choose 1 item from the Dollar Menu at Burger King and receive next day.”
Burger-eligible sales include savings accounts, checking accounts, Certificates of Deposit, and Privacy Assist referrals. Privacy Assist is Bank of America’s credit monitoring service.
In February, a California man filed a federal lawsuit seeking class-action status claiming that Bank of America drained his account after foisting the service on him. In January, Francis Timothy Coleman, a 40-year-old unemployed man in Bethlehem, Pa., lost his nerve after discovering a Privacy Assist charge he considered unfair. He was thrown in jail after making “terroristic threats” against his local Bank of America branch. (The bank refunded the charges.)
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