(Source: By Sarah Portlock / The Star-Ledger) – Don and Peggy Roeske have been trying to get some help with their Bank of America mortgage for more than three years. Five years ago, they refinanced and, a year later, they took out a home equity line of credit. But then Peggy, 70, lost her job and health problems forced Don, 75, to only work part-time. Their house is now worth less than the mortgage.

“We tried to be current, until recently,” Peggy Roeske said.

The couple — like thousands of others in similar situations — has tried to get a loan modification, but every time they think they are about to get an offer, they don’t hear back from the bank. Or the employee working with them is transferred. Or they’re told they need to send in more documents. It doesn’t help that the mortgage was originally with one lender, which was acquired by another, and is now with Bank of America.

Source: By Sarah Portlock / The Star-Ledger

Published: Sunday, August 28, 2011, 9:00 AM

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