Loss Mitigation Phone Numbers
This is the most complete list of lender loss mitigation contact information on the internet. It is sorted in alphabetical order. If you have some information on your lender or different contact info that I am not privy too or I have a wrong number or web address then please let me know so we can all help each other.The first step to stop foreclosure is to contact your lender and try and obtain a reasonable loan workout or repayment plan. The quicker you get the ball rolling, the better chance you have of striking a deal with your lender, so you can save your home and your credit 
Please start making calls, get educated and have all your ducks in a row. The hardest call is the first. It only gets easier after that.
This post will be a work in progress and I plan to make it the most complete FREE list on the internet. Please feel free to post this on your website or blog but you must have a link with the anchor text stop foreclosure. Just email me and let me know where it will be on your website.
Lender/Servicer Loss Mitigation Phone Numbers & Contact InformationABM AMRO Mortgage (800) 783-8900
Web: https://www.mortgage.com/C3/application.bus
Accredited Home Lenders(877) 683-4466AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: https://www.myamcloan.com/malwebapp/begin.do
American Home Mortgage Corp.(877) 304-3100*Ameriquest Mortgage (Debt collection — see AMC Mortgage Services) (800) 211-6926Aurora Loan Services (Debt collection) (800) 550-0508
By Overnight Mail:
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: ccnmail@alservices.com
Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx
Avelo Mortgage LLC (866) 992-8356*Bank of America(800) 846-2222
Beneficial (800) 333-5848
Central Pacific Bank (800) 342-8422*
Charter One (800) 234-6002
Chase (800) 446-8939
Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center) Chevy Chase Bank (800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html
(Payment Addresses)Citi Financial Mortgage (800) 753-3673
Citimortgage (800) 283-7918
https://customers.countrywide.com/se…t_login254.asp
Ditech (800) 852-0656 (800) 449-8582Downey Financial Corp.(800) 824-6902, ext. 6696
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.aspEverBank (800) 669-7724 ext. 4730
Fifth Third Bank (800) 375-1745 Option 3
First Merit Bank (888) 728-9931
Flagstar Bank (800) 968-7700, ext. 9780
Fremont Investment & Loan (866) 484-0291
GMAC Mortgage (800) 850-4622
GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*
Green Tree (877) 816-9125
Homecomings Financial (800) 850-4622*
HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471
Household Finance (A HSBC Co.) (800) 333-5848
Household Mortgage -(Is now called HSBC Mortgage Services) (800) 365-6730
HSBC Mortgage Corp.(there is a difference between Mortgage Services and Corp. placed new number) (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage HSBC Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.aspHuntington National Bank (800) 323-4695
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday – Friday 6:15am-7:15pm. (Pacific Time))
Web: https://www.indymacbank.com/contactus/loanResolution.asp
P.O Box 7014
Pasadena, CA 91107
Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
E-mail: deliquency.prevention@irwinmortgage.com</strong>
James B. Nutter & Company (800) 315-7334
Key Bank (800) 422-2442
LaSalle National Bank (800) 783-8900
Litton Loan Servicing (800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp
Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. – 7 p.m. Central:8 a.m. – 6 p.m. Mountain:7 a.m. – 5 p.m. Pacific:6 a.m. – 4 p.m.
Tuesday-Thursday Eastern:9 a.m. – 9 p.m. Central:8 a.m. – 8 p.m. Mountain:7 a.m. – 7 p.m. Pacific:6 a.m. – 6 p.m.
Friday Eastern:10 a.m. – 6 p.m. Central:9 a.m. – 5 p.m. Mountain:8 a.m. – 4 p.m. Pacific:7 a.m. – 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).Midland Mortgage (800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp
Mortgage Lenders Network (800) 691-0129
E-mail: customerservice@mlnusa.com
Web: http://www.mlnusa.com/customers/info_credithelp.asp
Mortgage Electronic Registration Systems (888) 679-6377National City (800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner’s Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday – Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.aspNationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday – Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do
NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523Ocwen Federal Bank (800) 746-2936 or (877) 596-8560
Web: http://www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386Option One (866) 711-1962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.aspPHH Mortgage (Formerly Cendant) (800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3 dregistered&SMSESSION=NO
ResMae Mortgage Corp.(877) 473-7623, ext. 5944Saxon (800) 665-7367
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday – Thursday 10:00 a.m. – 10:00 p.m. EST)
(Friday 10:00 a.m. – 7:00 p.m. EST)
(Saturday 9:00 a.m. – 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp#
Third Federal Savings (888) 844-7333
US Bank (800) 365-7900
Wachovia Bank of Delaware (866) 642-8608
Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677
Waterfirld Mortgage (800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
E-Mail: saveyourhome@waterfield.com
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst
Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday – Friday 8:00 a.m. – 9:00 p.m., CT
Saturday 9:00 a.m. – 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/
Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022
Web: http://www.wendover.com/borrowers.html
Wilshire Credit Corporation (888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx
*No direct line to the loss mitigation or loan modification department. But I am working on it Loan Modification & Loan Workout Applications
HSBC Online Loan Modification Application
Private Contacts Wendy Knafelc at Washington Mutual Loss Mitigation: (904) 732-8425 — wendy.knafelc@wamv.net
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{ 21 comments… read them below or add one }
I am writing you on behalf of an Escondido, California woman who presently has a variable rate first loan with Countrywide, and a second with Key Bank.
She has successfully avoided foreclosure, but has filed a chapter 7 BK, now discharged. Prior to the dismissal, her BK attorney had issued her a statement, allowing her mortgage lender(s) to enter into discussions with her on doing an internal refi.
She is paying negative interest, and is very concerned that she will lose control, unless she obtains a low interest fixed rate loan, which she feels her income may qualify her for.
Can you or another of your colleagues, whom you may recommend, help her renegotiate with Countrywide? We know the gov’t is urging lenders to assist borrowers keep their homes, and some lenders, we hear, are even reducing principals, so this is obviously a good time to at least try to reason with lenders. Please advise.
Thank you
Michael King
Email: mw_king@hotmail.com
(760) 533-1885 Cell
Do you have a number for First Federal of CA?
Do you hapen to have a number for First Franklin?
would like someone to contact me 760-470-6664 cell or home no is 760-433-3654
Do you have the phone numbers for bank of America and United Banks?
Thanks,
Terry
Do you have the phone number for bank of America? The number on your list for bank of America is blocked out so it cannot be read.
already done so.
I am always reading about the large amount of homes that are being lost here in the US and differant Groups who are working to help people save their homes.I run a cellphone recycling business and I help Groups recycle cellphones to raise funds.I wanted to see if there are any Groups here in the US who are looking for ways to raise funds to run their programs.I would like to help.If you are a Group that helps people save their homes and would like to do a cellphone recycle drive to raise funds for your program please feel free to get in contact with me.I would be glad to help.
Hello,
I would like to get some help with my loan modification efforts with Countrywide I have a 9.8% rate with a $4,000.00 a month payment in Ontario, California
HELP!!!!!!!!!
ITHANK YOU TREVOR MERCHANT
Our loan is with America’s Servicing Company. Do you have any contact information for their loss mitigation department? They seem to be a very difficult company to deal with and not very willing to work with homeowners on doing loan modifications!
We have our mortgage with Taylor Bean &whitaker in Ocala Florida and they will not take the phone for their loss mitigation department. do you have any information for them that can be good for them
I will appreciate any help I can get.
We have been trying to get a loss mitigation with US bank. We have used a forclosure specialist, sent the bank all the information they asked for severeal differnt times, even sent partial payments which the bank sent back. Our home now has a sale date, what do we do now? loan amount@ $67,000, monthy @ $500.
Thank You.
We also have our loan through US Bank. We are only 2 months behind, yet we are already receiving foreclosure threats, stating that we could loose our home if we haven’t contacted them and corrected our status by the end of this month. We have both been trying several times a day to get through on the 800# Loan Counseling line, with no luck. Every time it says due to heavy call volumes call can’t be serviced, and hangs up, with no option of holding. I have filed out the default “contact us” email box online, with no response. I filed a BBB complain last week. Today I sent a “random” package to the overnight department with a hardship letter and information about our loan. Tomorrow I am emailing letters to the President & CEO of US Bank Home Mortgage, the CEO of US Bancorp, and the CFO of US Bank. If you have any suggestions of anything else that I can do or anyone else I should contact, they would be *greatly* appreciated. Thanks so much!!
I too cannot get through to US Bank, I got a letter threatening to contact them or I will go into forclosure. I got through to loan mitation, by pressing random numbers until I got on hold to speak, after a wait of 15 min I spoke to a person who wanted 2200 dollars to set up repayment plan, when I wasn’t able to provide that on the spot she transferred me to the loan counseling line so I could enter my financial data, which tells you due to high volume of calls you can’t be helped and hangs up. I say this isn’t acceptable, but I am in no position to complain when I could lose my home.
Any suggestions? I am single mom, who is struggling after a good record of making my payments since 2004.
Yes, try http://www.NACA.com and join http://www.LoanSafe.org for support. Good luck!
my home is under my sisters name, we have summited docs for a loan motification with bofa however its taking more than 3 months and my sister needs to file chapter 7 before the end of the year. BY her filing chapter 7 will it effect our loan motifaiction. please advise asap.
my home is under my sisters name. we summited doc for a loan motification 3 months ago still waiting for a response. Now my sister need to file chapter 7 before end on year. ?? will the chapter 7 effect the loan motification. PLease advise asap.
I was wondering if the bank could be held accountable for “miscalculating” our taxes. We bought our home in 2007 and had an escrow account, this made our payment $1303 a month. In July of this year we got a letter stating that our current escrow payments weren’t enough to cover the costs and our new payment would be 1532 a month. Our taxes did not increase, I checked. How can this be legal. Our first payment was manageable, since the new payment we have fallen behind. I put in for a modification and after calling for 3 1/2 mths excessively was told oh yeah you have to be 3 months behind, sorry. We are now 2 mths behind and considering a short sale, but I would like to keep our home. Thanks Bank of America for ruining my first home buying experience.
Hello,
I would like to get some help with my loan modification efforts with GMAC I recently got a 5% rate because I refinance and buy down the rate, last year April 2009. With a $2,129.00 a month mortgage payment in Brooklyn, NY
GMAC gave me the modification for 6 months, which will expire next month (February, 2010) Now GMAC send me a letter saying I am 2 months behind since I am in GMAC modification trail period, I am already receiving foreclosure threats, stating that I could loose my home or short sale, if I don’t contacted them and corrected my status by the end of this month. I have been trying several times a day to get through on the 800# with no luck. I am constantly on hold for extreamly long period. For the 2nd time, I sent a package to GMAC Mitigation dept overnight with a hardship letter, my most recent pay stubs, copies of my utility and personal bills and information about my loan. If you have any suggestions of anything else that I can do or anyone else I should contact, that would be *greatly* appreciated. Thanks so much!!
my wife and i are trying to get a modifacation loan with FIRST FRANKLIN OF PENNSAYVANIA, we hav filled out all the paper work and they keep saying they dont have it or can not find, we have even made paymentsa month or two late, now they have sent us we are three months late and they want three months payment or they will start forecloseure process. how can they do this if they havent loked into my loan modifacation paper work.od you have any suggestions should i get a lawyer? thanks richard