I’m going to see what Countrywide is doing to help stop foreclosure and save their clients home.
The number I have is 888-453-3102. I just called it right now and it goes to the customer service announcement. It’s all automated and I just despise these machines. It takes about 3 minutes of saying no and pressing 2 to get to some music and to be placed on hold. As I am on hold there is music and commercials promoting the refinance programs. It’s been 5 minutes, still waiting.
OK, a nice gal just connected me to the HOPE Department which handles loan workouts. She said they have a direct line and that is 800-262-4218. Now I’m on hold again but the music is more mellow and soothing. No commercials. I’m assuming that this is done for a reason because they are dealing with people that are stressed and facing foreclosure. Wait time was about 3 minutes or so.
A nice lady answers the phone and I explain that I am looking for information to help people stop foreclosure and what information she can give me. She explains that she can’t give out information. I ask for a website or any literature and there is none. She just instructed me that if people need help to call the toll free number at 800–262-4218 and if I represent people in helping them then I need to fax a consent for to their fax number at 805-520-5019.
Hopefully I can get more information from them and if anyone has anything they want to share to help others in dealing with Countrywide’s HOPE Department then please comment here.
COUNTRYWIDE FINANCIAL CORPORATION
CORPORATE HEAD QUARTERS
4500 PARK GRANADA
CALABASAS, CA 91302
1-818-225-3000
OFFICE OF THE PRESIDENT
400 COUNTRYWIDE WAY
MS SV-314
SIMI VALLEY, CA 93065
1-805-578-6380
1-805-578-6311
OFFICE OF THE PRESIDENT
RAQUEL ROBINSON
1-800-669-2443 x 4115
SUPERVISOR OFFICE OF THE PRESIDENT
LINDA TURNER
1-800-405-0078 x 5104
OFFICE OF THE PRESIDENT
CUSTOMER SERVICE TEAM
CASEY MILLER
Tel: 800-620-6372 ext. 5797
Fax: 800-658-9364
COUTRYWIDE LEGAL DEPT.
PARALEGAL
MARY ARCHER
972-526-3610
Chris Oltmann
SVP, Treasury Finance
818-225-3275 Office
818-324-4116 Cell
Sarah Perek
AVP, Investor Relations
818-225-3680 Office
Primary Contact:
Daniel Whitehead
Executive Relations Coordinator
Primary Phone: (800) 669-6093
Workout Department
1-800-669-6087
Advocacy Team
1-877-327-9225
Also email hardship letter to each of these email addresses:
advocacy@countrywide.com
customer_service@countrywide.com
pressroom@countrywide.com
david_bigelow@countrywide.com
angelo_mozilo@countrywide.com
lisa_riordan@countrywide.com
elizabeth_moyer@countrywide.com
sarah_perek@countrywide.com
chris_oltmann@countrywide.com
gabrielle_williams@countrywide.com
maheshika_ruwanpathirana@countrywide.com
adrienne_ely@countrywide.com
raquel_robinson@countrywide.com
linda_turner@countrywide.com
daniel_whitehead@countrywide.com
melissa_guerra@countrywide.com
mary_archer@countrywide.com
aline_ramirez@countrywide.com
kacie_miller@countrywide.com
patricia_mckenzie@countrywide.com
995 Hope Get FREE foreclosure help loan modification loan modification predatory lending mobile home loanshome loans countrywide home loans option one mortgage chase mortgage FHA Secure
hardship letter loan modification mortgage help foreclosure process mortgage fraud