Posts tagged as:

mortgage servicer

Homeowner Survey Says Countrywide is the Worst Mortgage Servicer in America

by Moe Bedard

CORONA, Calif.: 25 November 2008 — In the current mortgage and foreclosure crisis, the data and feedback from actual homeowners in regards to outreach and customer service by mortgage servicers during the loan workout process is crucial. Improving communication, customer support and timely resolutions for struggling borrowers are critical components to easing the foreclosure crisis.

This independent survey of [...]

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WAMU Borrowers Sue After Being Denied a Loan Modification

by Moe Bedard

What? You are not late? NO loan modification for you. To the end of the line. Next!

That is the usual lip service borrowers receive when they reach out to their servicers when they are not yet late on their mortgage payment. Many reach out because they know they will soon be in very deep trouble and [...]

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Fannie & Freddie Offer More Carrots (Cash) for Servicers to “Try” and Entice Them to Help Struggling Borrowers

by Moe Bedard

Cash is king and when it comes to helping people in need, cash seems to light a fire under people’s arses to make them help a little bit more than they would if there were no cash incentives involved.

This is the “new” American way, right?
The facts are that it costs a servicer more money to perform some type [...]

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